VIVID Reviews 

Jurgen came out within 30 mins for an emergency call out which was quicker than expected as I was told up to 24 hours. My overflow pipe was gushing water on my patio and had been for well over an hour while were on a hosepipe ban amd in a drought. He found and fixed the issue quickly and was really lovely polite and as a bonus..dog friendly :) really happy this was dealt with so quickly!

Very quick with booking an appointment and very helpful .

Came out of hours and sorted the leak straight away, lovely guy and knowledgeable jurgen was the man

If I could give 0 stars I would. I’ve been left without a working hob for almost 4 months (since moving in). No clue to when it would be fixed, 30 out of 32 flats in our block with the same issue. Only one has received compensation. I have 2 kids 3 and under and pregnant so cooking decent meals has been hard. There has been 0 communication apart from a text to ask for feedback on their services so here it is 🙃

Staff are usually very helpful and easy to contact. We are still waiting for a solution for multiple problems which we have come across since moving in to our house, however this is bound to happen as it it a new build.

One star too many. Liars and only looking out for dirty filthy benefit fraudsters. I complained about DOG SHIT for 16 weeks in Milton Close Popley One and the so called Housing Officer for Popley One did nothing. The STINK and SMELL in the HOT weather. I put uo a divider to keep the fluthy neighbour off my side of the drive and I get told they sent a person who they emailed to say I have to remove it. The same neighbour has a very large Conservatory up in the back with NO PLANNING PERMISSION ALLOWED to keep
it up. They have removed internal walls in the house and they DUST and SMELL and BANGING at night was a BLOODY JOKE. the person I am talking about is on benefits and her and her boyfriend works. He works via a recruitment agency. Vivid comes across aa RACIST HOUSING ASSOCIATION. I’ll monitor and see if they run around the neighbours like they did to me and see the walls and conservatory done with NO PLANNING PERMISSION.

The Planning team Natasha and Zara the Housing Officer for Popley One in BASINGSTOKE are totally USELESS and a total JOKE.

VIVID = WORTHLESS

I AM A WORKING CLASS PERSON WHOM PAYS THE RENT EVERY MONTH WITHOUT FAIL! MY NEIGHBOURS (WHO CLAIM BENEFITS ILLEGALLY I MAY ADD) CONSISTENTLY MAKE NOISE, LEAVE DOG FOR 10 HOURS, LEAVE DOG POO FOR WEEKS WITHOUT CLEANING UP ETC! I HAVE PHONED CONSTANTLY TIME AGAIN AND VIVID HAVE FAILED TO TAKE ACTION! VIVID ARE QUICK TO TAKE ACTION WHEN RENT IS MISSED, BUT WHEN YOU WANT TO TAKE ACTION AGAINST A BUM OF A NEIGHBOUR OR REPAIRS, VIVID DO NOTHING! VIVID ARE ABSOLUTELY USELESS!! THEY ARE INDEED THE WORST HOUSING ASSOCIATION I HAVE RENTED WITH!!!

Jurgen came out to sort out a plumbing repair this afternoon. Something that has been going on for a few weeks now.
He is a very friendly chap and kept me in the loop of the repair being done.
He fitted a new ball valve and so far it seems to have done the trick and doesn't sound like the QEII coming in to Dock! Thank you Jurgen!
Mrs Julia Brennan

Jurgen came to my property for maintenance work.
Quick, efficient and very polite.

Always kind and helpfull

Hayley took my call. I was quite nervous, however She put me at ease with her human warmth, kindness and supportive manner. My query was dealt with very efficiently and professionally.
The Staff at Vivid homes most certainly have the knowledge, professionalism and generosity of spirit that never fails to shine through, whatever the problem.

Vivid is a large company, you get good and you get bad, but mostly good. I would recommend them as a landlord.

Lady was very friendly and sorted my problem out and was reassuring 😊

I had to call out side hours Had no electric !!!!!Appointment made for call out that night Electrician came stayed very very late into the night to find fault Which I’m afraid was due to a socket put in rehab of kitchen The electrician fix fault Big thank you to him

I came to ask for a document. There was no one around that I could speak to. A gentleman from one of your team was passing by and asked me if I needed help.
I informed him what I needed. He took my details and within few days, I received an email with everything that I needed. I was so grateful with the service that was rendered to me, very efficient.

Yeah, really helpful, nothing to complain about thus far 😃👍

Vivid has been amazing!
The sales team has been amazing! So helpful and supportive, always answering my emails within an hour, usually half an hour or less! Extremely helpful, informative and friendly throughout the whole process, guiding me through each step, making it run smoothly and always keeping me in contact and up to date and letting me know what I need to do.
Thank you so much! Especially Gemma 😊 and also Ben and anyone else who has replied to my emails.
Thank you, Vivid! I can’t wait to move into our new home!! 🙏

Never had any issues with repairs and as a tenant no myself some jobs take longer to fix as parts need ordering phone operators have allways been very hekpful and workmen/women have allways been very polite informative and suportive best housen asoc iv been with . Especally threw covid very helpful

Nope can't say anything

Vivid have let me, a vulnerable adult living next door to drug taking tenancy breaching violent attacking humans who have caused myself,my partner my dog and children to be homeless due to their terrible assesments that have not been fully followed. After being attacked by my a neighbour for letting a police officer through my property to gain entrance to their house and the perpetrator having bail conditions not to return to the property which has been ignored and verified by vivid im the one now with extreme ptsd and unable to physically return to my home vivid have said just put cameras up. We have a joint main entrance so how can i ever avoid them. Im absolutely disgusted with them and if anyone is offered a vivid home do not take it. I am taking this a lot further and may be going public with the lack of support to the VICTIM of the crime.