In the morning I complained about glass from the smashed in windows from flat 66 all over the grass. Explaining that child or dog could be injured by it. By this afternoon it had been cleared up. Ver... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Most of the tradesmen who work with vivid are very understanding and happy to explain things when stuff goes wrong, like a full black out at 12am sat in the bath. Some are a little arrogant but you ge... Toon meer
Bedrijf heeft geantwoord
A reoeting system you need a computer expert to use, a case that hasn't be resolved get and that was reported 10 months ago. A tenant above me that has been convicted for continually breaking a Noise... Toon meer
Bedrijf heeft geantwoord
After a bit of backwards and forwards Vivid help to rectify a damaged pipe from a previous visit, they sent Ricky out to assist and he was amazing. Ricky went above and beyond to help get this issu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
More homes, bright futures: We’re a leading provider of affordable homes and housing-related services in the south of England. We value and encourage feedback from our customers and use it to help improve our services. We offer many ways for customers to get involved and share their views, including surveys and our customer scrutiny panel.
Contactgegevens
Peninsular House, PO2 8HB, Portsmouth, Verenigd Koninkrijk
- 0800 652 0898
- vividhomes.co.uk
3,9
Goed
1K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Vivd really good landlord
13 oktober 2026
Review zonder uitnodiging
Antwoord van VIVID
Hi Gabby,
Thank you for your review. We're delighted to hear that you think VIVID is a really good landlord. Thanks for taking the time to share your feedback.
Thanks
Sophie
Never have any problems with repairs
Never have any problems with repairs, always helpful
13 oktober 2026
Review zonder uitnodiging
Antwoord van VIVID
Hi Steven,
Thank you for your feedback. We're pleased to hear you've had positive experiences with our repairs service and found our team helpful. We appreciate you taking the time to leave a review.
Thanks
Sophie
Prompt and professional response
Prompt and professional response
9 oktober 2026
Review zonder uitnodiging
Antwoord van VIVID
Hi David,
Thank you for your feedback. We're delighted to hear you received a prompt and professional service. We appreciate you taking the time to leave a review.
Thanks
Sophie
Richard and brennan did a great job…
Richard and brennan did a great job cleaning the guttering. Friendly and polite.
12 oktober 2026
Review zonder uitnodiging
Antwoord van VIVID
Hi Lindsay,
Thank you for your feedback. We're pleased to hear that Richard and Brennan did a great job cleaning your guttering and that you found them friendly and polite. We'll be sure to pass on your kind words.
Thanks
Sophie
Really professional,
Really professional,
Friendly
Really good service from VIVID
Job done quickly
So doesn’t effect the rest of the day
Didn’t catch his name but I’m sure you can find that,
Many thanks
Morgan
12 oktober 2026
Review zonder uitnodiging
Antwoord van VIVID
Hi Morgan,
Thank you for your feedback. We're delighted to hear you received friendly, professional service and that the job was completed quickly with minimal disruption.
Thanks
Sophie
I received excellent advice
I received excellent advice, help and support after undergoing a very difficult change in my personal circumstances.
12 oktober 2026
Review zonder uitnodiging
Antwoord van VIVID
Hi Gillian,
Thank you for sharing your experience. We're pleased we could provide advice, help and support during a difficult time.
Thanks
Sophie
They are very efficient and polite.
12 oktober 2026
Review zonder uitnodiging
Antwoord van VIVID
Hi Adebayo,
Thank you for taking the time to leave us a review. We're delighted to hear that you found our service efficient and polite.
Thanks
Sophie
Polite,friendly
Polite, friendly customer service. Quick response for repair. Friendly, polite professional workman , on time, and did a great job
9 oktober 2026
Review zonder uitnodiging
Antwoord van VIVID
Hi Janet,
Thank you for your review. We're delighted to hear you found our customer service team helpful and that your repair was handled quickly. It's great to know our trade man was friendly, professional, arrived on time and did a great job.
Thanks
Sophie
Had shower seat installed
Had shower seat installed, very satisfied, apart from dust left
9 oktober 2026
Review zonder uitnodiging
Antwoord van VIVID
Hi Rose,
Thank you for your review. We're pleased to hear you're happy with your new shower seat. We're sorry that some dust was left behind and will share your feedback with the team.
Thanks
Sophie
Not very helpful and to an Elderly…
Not very helpful and to an Elderly person like me, their Web site is a nightmare to negotiate
10 oktober 2026
Review zonder uitnodiging
Antwoord van VIVID
Hi Barry,
Thanks for taking the time to leave your review. We'll pass your feedback onto the relevant team.
If you wish to discuss this with us further, please get in touch with our Customer Experience team.
Thanks,
Sophie
Very badly let down
I was given 2 dates Today (09 Oct 2026 in the afternoon) and tomorrow (10 Oct 2026), but the workers did not turn up so the work was not carried out, even though I got a txt msg to say they were on their way, hence my low rating
9 oktober 2026
Review zonder uitnodiging
Antwoord van VIVID
Hi Trish,
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience with us. If you wish to discuss this with us further, please get in touch with our Customer Experience team.
Thank you,
Sophie
Tittle lockout .
He was very reassuring that he will be helping me he was an amazing guy was very great full for how he spoke and dealt with me and the job.
8 oktober 2026
Review zonder uitnodiging
Antwoord van VIVID
Hello,
Thank you for your kind review. We're so pleased to hear that our colleague was reassuring, supportive and handled the job so well.
Thanks
Sophie
Vivid shared ownership process
My partner and I had a very smooth process when applying to Vivid for a property we were interested in. Jessica Anderson was our main point of contact, she kept us up to date with every stage of the process, any queries we had were answered right away! Thank you to the team for your support!
9 oktober 2026
Review zonder uitnodiging
Antwoord van VIVID
Hi Teigan
Thank you for your feedback.
We're delighted to hear that the process was smooth from start to finish. It's great to know that Jessica kept you updated throughout and answered your questions quickly.
We'll be sure to pass your kind words on to Jessica and the team. We wish you all the best in your new home!
Thanks
Grace
Always polite on the phone
Always polite on the phone , prompt a tion regarding repairs and a really nice landlord to have in my opinion .
9 oktober 2026
Review zonder uitnodiging
Antwoord van VIVID
Hi Sian
Thank you for your feedback.
We're pleased to hear that you find our team polite, helpful and responsive. It's great to know that you consider us a good landlord.
Thanks
Grace
Vivid have lack of communication
Vivid do not communicate that an operative is only coming for an inspection. So I cleared a space and changed my job to another day, all unnecessary
9 oktober 2026
Review zonder uitnodiging
Antwoord van VIVID
Hello
Thank you for taking the time to leave your review.
We’re sorry to hear that your experience with us wasn’t as expected. If you wish to discuss this with us further, please get in touch with our customer experience team.
Thanks
Grace
They need to inform tenants adequately…
They need to inform tenants adequately on planed works from start to finish. And allow tenants to have an input on the works being carried out.
7 augustus 2026
Review zonder uitnodiging
Antwoord van VIVID
Hi David,
Thank you for your feedback. We're sorry to hear you felt communication around the planned works could have been better. We understand how important it is to be kept informed and to have the opportunity to share your views on work being carried out in your home.
We'll pass your comments on to the relevant team as we continue to improve our service.
Thanks
Sophie
Excellent and very professional job in…
Excellent and very professional job in fitting our windows & doors, had a couple small issues, but all sorted very quickly.
18 september 2026
Review zonder uitnodiging
Antwoord van VIVID
Hi John
Thank you for your feedback.
We're glad you're happy with your new windows and doors. It's great to know the installation was completed to a high standard and that any minor issues were sorted quickly.
Thanks
Grace
Ive been at the property for almost 8…
Ive been at the property for almost 8 years anytime ive had a maintenance problem its been resolved Thid year I had new modern kitchen put in which I had a say in absolutely stunning kitchen also new bath set fitted they took away the old stuff and fitted a new kitchen within 9 or 10 days thanks vivid
8 oktober 2026
Review zonder uitnodiging
Antwoord van VIVID
Hello
Thank you for your lovely feedback!
We're delighted to hear that you've had a positive experience with us over the last 8 years. It's great to know that any maintenance issues have always been resolved.
We're also glad that you're so pleased with your new kitchen and bathroom.
Thanks
Grace
Always doing repairs on time when you…
Always doing repairs on time when you try to get an appointment they’re very good. They’re very quick updating the house making energy saving very good 10/10
8 oktober 2026
Review zonder uitnodiging
Antwoord van VIVID
Hi Jackie,
Thank you for the brilliant review. We’re really pleased to hear you’ve had a positive experience with our repairs service and the energy-saving improvements to your home.
Thanks
Sophie
Jurgen and Rhys came to fit a fence for…
Jurgen and Rhys came to fit a fence for me today, they were very professional and friendly, they did a great job and involved me in the process.
Thank you so much Guys!
8 oktober 2026
Review zonder uitnodiging
Antwoord van VIVID
Hello,
Thanks so much for your great feedback! We’re delighted to hear Jurgen and Rhys did such a brilliant job and kept you involved along the way. We’ll make sure they hear your lovely comments.
Thanks
Sophie
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