VIVID Reviews 

Fast and efficient service. My repair was carried out by polite, friendly electrician

Staff always polite helpful and friendly 😊...

They used sub-contractors to do work in the loft space. They broke my loft ladder and severed my cctv cabling costing £150, then threw it up in the loft space to hide it. It took nearly 6 months to get compensation and then only £65 was given.

The staff very helpful and the man who done service very polite and on time

Everytthing was perfect.Arrive on time and job was perfect

Jurgen came on multiple occasions kept coming back to make sure what i wanted sorted was done , was extremely helpful . Top fella very satisfied

the man at 43 is walk in front and looking and staring and spying and like lap this lips and talk to other and tell then thing about me behide my back as should open and put in basingstoke Gazette too. as here bully and benefit cheat as here turn on off light at 43 as he like control the Open Space at back my dad flat and we not allow looking out there and if see me doing he going front of his bungalow and go to 43 and trun the light on just just to annoy them and it said on counilc web site put up blind or curtains. and there think about put light on every day from all days and all night until 6 am as the dont like the gaps in fence as the landlord told me not put any on fence if keep pick on me and my dad i will call the police too. as man 42 has be here for 7 days too. and light get turn on too

The original unit was installed incorrectly so it did not work from the beginning

Just had new flooring and sink , Ian and Karl vivid housing Basingstoke were prompt, polite and respectful.. work really hard well done guys looks amazing

Went out their way to make sure had proper items ro repair

So nice to have a young man who knew exactly what he was doing and did it very efficiently.

Because they never came to fix it

Vivid is using First Port as managing agents, despite years of complaints about them. This shows lack of respect and poor governance practices

Everytime I have called vivid about a repair or a concern, the staff are always lovely. They are so respectful and polite.
Not only that, but they are also so understanding.
They have empathy towards you and your struggle.
And even when I have someone come do a repair, they are very respectful, polite and lovely. Its very nice to have someone listen to you, inform you, keep you updated and to help when you need it.
They get the job done not only fast but very well.
I'm not exactly a people person, and get very anxious and nervous speaking to people I do not know, but they make me feel at ease and comfortable to talk to.
Thank you vivid.

Morning. I've just been in contact on the phone, with a lady from vivid. She was so helpful and so kind, and I feel a big weight off my shoulders. Many thanks to that lady, and hopefully my rat issue will eventually be resolved.

Vivid housing sent a plumber out this morning to replace the broken bathroom tap. He was so friendly, professional and knowledgeable. He got the job done swiftly and explained how everything works.

the plumber was very proffesinal kind and helpfull tjanks

The gentleman was friendly and he solved the problem.

⭐⭐⭐⭐⭐ 10/10 for Chris

I just wanted to leave some feedback for Chris, who came out from Vivid this morning to do a gas check. He did the job brilliantly and everything was sorted with no problem at all, but it was actually the way he spoke to me and engaged with me that really stood out.

Sometimes when people visit customers in their homes, they probably hear all sorts of difficult stories and see people when they're not necessarily having the best time. Chris was genuinely engaging, encouraging and incredibly positive. He responded to me as a person, not just as another job to get through, and somehow managed to lift my spirits and make me feel so much better about life.

His kindness, conversation and encouragement really lifted my heart this morning, and I came away feeling more motivated and positive than I had before he arrived.

So, thank you to Vivid for having someone like Chris representing you. He didn't just fix my gas — he brightened my morning and genuinely made a difference to me.

10 out of 10, Chris. Thank you! ❤️

The time window was1pm-4pm. I told them I’d be held up by work and wouldn’t be there till 1.30 When I arrived the engineer was waiting for me already. He had a friendly attitude and had it done in a few minutes