Customer service is horrible to non existent. I own 2of there bikes. The display meter went bad on one. The bike will not work at all. The meter has been discontinued. I’m trying to deal with customer... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I like the bike. there were a few spots that the paint was scratched on the frame, possibility from the shipping. It does not affect the function of the bike; it is more cosmetic. I will keep an eye o... Toon meer
Bedrijf heeft geantwoord
I’ve owned my e-bike now for about 18 months and have used it quite a bit. The only problem I’ve had besides normal maintenance issues (brake pads and flat tires) is that occasionally the bike will lo... Toon meer
Bedrijf heeft geantwoord
My son was looking to buy his first e-bike but we had a strict budget and certain features… replacement battery option, good warranty, and customer support. The PONY01 came so quickly, was super easy... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
VIVI® eBikes for Sale | Best Affordable Electric Bikes for Adults | Vivi offers affordable performance electric bikes and accessories at a great value! Shop vivi electric bike, enjoy your wonderful cycling life!
Contactgegevens
5521 Schaefer Ave, 91710, Chino, Verenigde Staten
- +1 (888) 639-8191
- service@viviebike.com
- viviebike.com
3,1
Gemiddeld
236 reviews
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Heeft 67% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Vivi bikes refuse to honor the battery
Vivi bikes refuse to honor the battery warranty, it is with in the 1 year time frame. The electric mountain bike has a faulty design and after 3 months it ceases to work.
24 april 2024
Review zonder uitnodiging
Antwoord van Vivi Electric Bike
Dear customer: Hello. We are deeply sorry to bring you a bad shopping experience. If there are problems with your bicycle, please contact our after-sales customer service as soon as possible (email: service@viviebike.com) , and send the video of the bike damage to our after-sales customer service. Our customer service will contact professionals to conduct technical diagnosis of your bicycle. Only through the video can we confirm the problem and provide corresponding solutions. After confirming the problem, our customer service will solve the problem for you as soon as possible. Thank you!
i have needed a new motor for some time…
i have needed a new motor for some time now and you never have what i needed at least no where i can find and definitly not at chino location
7 juli 2024
Antwoord van Vivi Electric Bike
Dear Customer: Hello. If you need to buy a new motor, please contact our after-sales customer service (email: service@viviebike.com), tell the customer service your vehicle model and provide your original motor label image information. They will send you the corresponding purchase link, thank you.
Handlebar mounted battery/function meter
Correct part was found on website and ordered. It was received via mail in a reasonable amount of time and worked properly when installed.
8 juli 2024
Antwoord van Vivi Electric Bike
Dear customer: Hello. Thank you very much for your feedback! We're glad to hear that you are satisfied with our products and service. If you need any further assistance, please don't hesitate to reach out.
Disaster
Disaster. Put bike together. No instructions about the battery pack. Tried to power it on. Nothing. Blank screen. No ability to contact technical help other than an email that gets no response. So disappointed.
24 juli 2024
Review zonder uitnodiging
Antwoord van Vivi Electric Bike
Dear customer: Hello. We are sorry for bringing you the bad shopping experience. If you have any problems with the product you purchased, please contact our after-sales customer service (email: service@viviebike.com) as soon as possible, provide your order number and feedback your problem to the after-sales customer service. They will contact professionals to perform technical diagnosis for you, and provide you with corresponding solutions based on the diagnosis results to help you solve the problem.
We have a battery that arrived…
We have a battery that arrived nonfunctional. The company has not fixed the problem. They keep asking us to send videos, which we have. Still no fix provided.
3 juni 2024
Antwoord van Vivi Electric Bike
Dear customer: Hello. We are very sorry to bring you a bad shopping experience. If your battery does not work, please contact our after-sales customer service as soon as possible (email: service@viviebike.com). Our after-sales customer service will contact the technicians to diagnose the fault for you based on your purchase information. If the battery does not work after diagnosis, we will also provide you with free replacement support. Normally, our customers will respond within 24 hours on weekdays. Please be patient and we will handle it for you as soon as possible. Thank you!
Do not buy a Vivi ebike
Bought a Vivi Mt20 500w ebike though Walmart website and was delivered a 350w bike. No help from Walmart and no help from the manufacturer in China.
They do not have any office in the US and can only be contacted by email with a very slow response. The responses are "canned" responses.
Vivi also violates the right to repair laws in several states.
Trying to get parts/batteries is impossible and everytime I send an email, they always reply with wanting a picture of the bike, parts, model number, copy of the receipt.
The battery on this bike went out after one charge and I have spent most of this year trying to get one from them.
They send a link to their website,but when you try to order it, the site says " cannot deliver it to my address"
After several emails, they wanted me to PayPal money to a Gmail account that is not the company's.
When I questioned it, they replied with an email that said they do not have or can get the parts, for me to try a third party somewhere.
The addresses that are below are fake
Also the phone number is fake
5521 Schaefer Avenue, RTN SERVICE, 91710 Chino, California, US
40 Harry Shupe Blvd, RTN SERVICE, 07885 Wharton, New Jersey, US
Everything that they replied was never said to me in the months I have been emailing them.
As the reply is a not my fault answer
Because again the phone number provided above is a fake number from Alabama and is the same number for both NJ and La locations.
As you can see from their response,
They don't offer any real contact information. Even from their response,they are operating illegally in several states and not being transparent with their US contacts.
Is this a cover for the Chinese government?
31 mei 2024
Review zonder uitnodiging
Antwoord van Vivi Electric Bike
Dear Customer:
Hello.
We are sorry to bring you a bad shopping experience. If you have any after-sales problems, please get after-sales support through our official after-sales customer service (email: service@viviebike.com). Since we do not have direct offline stores in the United States, and the Los Angeles office and New Jersey office are our warehousing and after-sales centers, you can return the goods directly if you are nearby. In the case of farther away, we usually apply for after-sales service online. Since our customer service team is at the Hong Kong headquarters and cannot respond to your questions in time, our after-sales customer service will generally respond to your message within 24 hours. Please wait patiently, thank you!
(1) Answers to questions about after-sales process:
We are sorry that our third-party platform seller team did not handle your problem in a timely manner. Since we do not have enough offline repair shops covering the entire United States, we cannot provide offline bicycle diagnosis and services to customers in every city in the United States. Therefore, under normal circumstances, our customer service team will need you to provide the order number, email address, and pictures of the fault so that the customer service can feedback to our technical engineers to help you diagnose the fault. The order number and email address are for our convenience to retrieve your purchase platform and order information so that we can determine the model and warranty period of the bicycle you purchased. The pictures or videos of the fault are for feedback to our technical engineers so that they can diagnose the fault of your bicycle online. If the fault is caused by damage to a component, we will provide you with a bicycle component replacement through after-sales customer service; if the fault is very serious and cannot be driven normally, we will also replace the entire bicycle for you. Please understand.
(2) Answers to questions about bicycle power:
We have stopped selling electric bicycles with 350W motors in early 2023. Please check the label of your bicycle motor (the white label is in the center of the bicycle motor) to determine whether it is a 350W motor. The specific motor information will be marked on it as 350W or 500W. If our Walmart seller sends the wrong product, you can contact them to resend it to you.
(3) Answers to questions about after-sales service:
The Vivi electric bike with 1 year warranty service for the frame, battery, motor and other main replaceable parts. If you believe you have a warranty claim, please contact us at service@viviebike.com. Our official after-sales customer service will provide you with exclusive customer service on each platform based on your order status to provide you with after-sales support.
(4) Answers to abnormal ordering issues:
When you order on our online website, sometimes the delivery address is displayed. There are five main reasons for this:
First, we cannot deliver to Alaska, Hawaii, postal addresses or affiliated islands.
Second, please select your country first, such as the United States.
Second, the IP address you used when placing the order is inconsistent with the address you used when placing the order, which causes the website to be unable to identify your address in time.
Fourth, when you enter the address, the system will automatically identify you and ask you to select the default address, which will cause slow loading.
Fifth, your browser has a large amount of cookies that cause the website to be delayed.
If you enter the correct address and it still shows that the delivery address cannot be delivered, please refresh the page and re-enter the address. Generally, it will be displayed as normal at this time.
I hope the above can help you solve the problem. Please contact our after-sales customer service again in time for after-sales support.
Time consuming but complete.
Everything went pretty smoothly the process could have been differently maybe. But bottom line problem was taken care of and I am a happy camper again. Would definitely continue to do business with this company because of the fact that they make sure that the product is taken care of.
6 mei 2024
We got 2 bikes and for 20 minutes they…
We got 2 bikes and for 20 minutes they worked till one pedal assist quit working. I contacted VIVI and they responded immediately. They said I needed a new pedal assist sensor which may have been compromised during shipping. They didn't just send me the part they sent me the part and the tools to change it plus a video on how to do it. Another 20 minutes later and the bike is working fantastic. We have since put at least 30 miles on the bikes and they are excellent I highly recommend them and I recommend the company for backing the product the way they did.
7 mei 2024
Buyer beware. No customer support for undelivered packages.
No customer service per se, just chat boxes. Which we all know rely on standard responses. I purchased a VIVI bike through TEMU. Vivi was shipper. I did not receive bike. VIVI says it was delivered. I have photo proof but I dont think anyone bothered to look. They are sticking to, "it was delivered", sorry no refunds. Credit card company disputing charges. Buyer beware
3 juni 2024
Review zonder uitnodiging
Antwoord van Vivi Electric Bike
Dear customer: Hello. We are very sorry for bringing you a bad shopping experience. If you have not received your package, please contact our after-sales customer service (email: service@viviebike.com) and provide your order number. Our after-sales customer service will handle it for you as soon as possible. Under normal circumstances, email customer service will provide you with support services within 24 hours.
Been trying for two weeks to exchange…
Been trying for two weeks to exchange bike because of major mechanical issue,and because i dont know hoe to email video of the problem after at least trying 9 times they REFUSE TO EXCHANGE BIKE,OR GIVE ME A REFUND. BUT THEY CLAIM 30 DAY RETURN OVER MAJOR ISSUE LIKE THIS,AND ONE YEAR WARRANTY! THANK GOOD IT HASNT BEEN A YEAR,THEY WOULD REALKY EMBARASS THEMSELVES.
4 mei 2024
Antwoord van Vivi Electric Bike
Dear Customer: Hello. We sincerely apologize for bringing you a bad after-sales experience. If your bicycle has a serious mechanical failure and you cannot ride it, please contact our official after-sales customer service as soon as possible (email: service@viviebike.com). Our after-sales customer service will contact technicians to diagnose the failure for you based on your purchase information, and provide you with replacement support for the corresponding accessories. Thank you!
Shipment was very fast
Shipment was very fast. Easy to put together. Just got around to having the time to go for a ride . The Bike is awesome
22 april 2024
Nice bike poor instructions
20 april 2024
Good service
The communication on the part I ordered was on time, and I received the package. In a timely fashion.
19 april 2024
We love our bikes and the fast response…
We love our bikes and the fast response when we accidently damaged one of our bikes. Getting replacement parts was easy
22 april 2024
Love my bike
23 maart 2024
Got my bike in a very timely matter
Got my bike in a very timely matter. I love it but do wish there was an extended warranty.
1 april 2024
Antwoord van Vivi Electric Bike
Dear customer: Hello. Thank you very much for your feedback! We are deeply sorry to make you waiting so long. We will continue to improve logistics services, and strive to make the products delivered to you as soon as possible.
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