Vivint Reviews 

You will never get off their call, text, email list if you give them your information.

They will not take no for an answer. The company will keep texting you, calling you, emailing you long after you hit STOP on your texts and tell them politely you are not interested twice.

When you say no, to the sales person, you get a call a few days later from someone else "just checking." When you say no to him, he says OK, and then the manager calls and asks for a follow-up call. When you do not reply to the follow-up call, you get automated texts and phone calls the next day.

Their sales model is to get your contact info, spend 20 minutes on the phone with you to ask you what you want without pricing or the ability to tell you what pricing is, to schedule a meeting in your home where you say yes or no on the spot. They don't give line-item pricing so you can make choices about which items you want, although the manager says they will. They just give you a big number, without the terms of the agreement or the lock-in, and ask you to say yes. Unbelievable.

The pricing is very high. Even if you remove devices, the monthly fee won't go down. My proposed capital cost was $1300 in upfront equipment for me for 2 doors, a smoke detector repeater, and a video doorbell. I was also asked to pay $58/month with a 3-year contract.

This company is a total scam right from the beginning. Their equipment is terrible. Their customers service sucks. Their cameras never worked and you had to replace the batteries on all the monitors constantly. Don’t don’t don’t sign a contract with them because you’ll be sorry. Get a hard wired security system for your needs.

I wrote a review prior, but I guess it was taken down. I still have the information. Basically, this company would always break down whenever there was illegal entries. I got frustrated changed to another security system company. Everytime I talk to Vivint they said there was a glitch or they blamed my phone company, or my Internet service, it shouldn’t go down for any reason. My home had been entered and things gone about 15 times all because of harassment and they have not once told me who was on my property, if my cameras worked. Someone has placed an object in my sewer line and there are no photos of the activity. No beeps, no alarms, no whistles.

VIVINT is a company to stay away from! I tried there car feature that’s supposed to be security and car monitoring. That was over a month ago and it has never connected to my car. But they are charging me a monthly fee and the cost of the unit. I have called them 5 or 6 times and NEVER talked to anyone who would help. They are scammers and I will probably take them to court.

If we are allowed not to put star I will give Vivint 0 star. We have horrible experience with them, we discontinued and pay the remaining balance just to finished the 5year contract but they still continue charging us for the monthly payment. I called them many times tried to talked to the representative to cancel and they will send me to other rep and just hang up. So I canceled my credit card that they have on file so they can’t charge me again. What Vivint did was they send my name to the debt collector so I can pay the months I haven’t paid. Be careful with this company because they have very poor services. Think many times when you will call and have home security service with them.

My husband and I bought a home that had Vivint already installed. We contacted them to get details about their service and customer service recommended activating the service and cancelling within 2 weeks. The activation would prevent the prior owner's from having access to the system and we would receive all our money back with no issue. We called back in 10 days and was told it was a 2 day time frame for cancellation and we would not get our money back for the first month's service. Then, it took 2 HOURS to cancel the service. They needed to "check" with various departments to be sure we weren't behind on payments, didn't owe money on equipment, etc. If we disconnected before all the checks were done, they would continue to charge us. After 2 hours of complete frustration, and a significant amount of yelling on my part to "JUST CANCEL THE SERVICE, HOW HARD IS THIS?", they tried to get me to continue the service at a discounted price. Absolutely horrible. I would not recommend this company to anyone!

I've only talked to VIVINT about an estimate via telephone (have the number I used if you are interested in it) and was told:
1. Estimates are given over the phone - no written bids.
2. There are no contracts, you can quit at any time.
3. If you want you can pay for equipment up front and then pay only monthly monitoring fee, otherwise equipment costs are billed on top of the monthly monitoring fee.
4. Consumer Reports has nothing on them as far as I could find.

I hated the service and cancelled my account. I paid off the contract in July 2022. To this day I am still being billed for service because the company doesn't want to close the account. I have called Vivint multiple times to explain that my account is paid off, but nothing changes. I have sent copies of proof of payment to 2 bill collectors. My next step is small claims court.

Go away! They offer a terrible customer support when you need, I’m trying to cancel my account for over 3month and they never send me a copy of my contract, and always keep
Me in the phone for over 1 hour. It’s so disrespectful with the client and unprofessional!

I called Vivint on Jan 3rd. They came to install the unit on the 6th. Very professional and clean reps! Everything World as expected! Good job Vivint!