I've ordered from them many times over and always received great products and very good price. My last order had a minor issue and when I reached out to customer service it was an easy process. They q... Toon meer
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I’ve been using Vlook glasses for over 5 years, and I’ve honestly loved them. The quality has always been great, the styles are cute and trendy, and the prices are affordable. I’ve ordered multiple pa... Toon meer
I bought 2 pairs of progressive bifocals from them and I cannot see out of either of them. I complained and got nowhere. I was out $150. Also, the lenses were supposed to be tinted/change color and... Toon meer
Bedrijf heeft geantwoord
I’ve ordered from VLook 3 times so far.Great looking frames, surprisingly quick turn around time. I’ve waited months from other sites, not Vlook. Had an issue with old shipping address, sent a message... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
No Middleman or Retail-Space. High-Quality Glasses with Affordable Prices. Cutomized reading/distance glasses only $9.99 with Free blue light blocking lenses from factory direct to you.
Contactgegevens
206 Courtland St, 18301, East Stroudsburg, Verenigde Staten
- (800)988-3885
- customerservice@vlookoptical.com
- vlookoptical.com
4,0
Goed
135 reviews
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I originally purchased my glasses in…
I originally purchased my glasses in late November 2023. They spontaneously broke on my face on a cold day in February 2024. I had to wait 3 weeks for the replacement frame to ship out. The new frame then broke in April 2024 in a different spot, and the when I mentioned that it was due to the lenses being manufactured too large for the frame and causing undue pressure to the frames and I wanted the lenses recut to prevent further breaking to the next frame I was told I had to use my warranty and pay $6.95 shipping. Today is May 29, 2024 and the third frame has broken on my face. The frames all break along the nasal part of the frame, no where near the temple. I have experience in the optical field, the workmanship of these frame and lenses are sub-par and I do not recommend. A frame should not break apart like this and there should not be pressure lines on my lenses the way there are.
29 mei 2024
Review zonder uitnodiging
Antwoord van VlookGlasses
Hi, we have reviewed your recent warranty claims and noted that you have requested replacements for your eyeglasses multiple times. Our warranty policy stipulates that customers are entitled to one replacement within 12 months only if there is a clear defect in materials or workmanship. This policy does not cover damages caused by accidents, negligence, or improper care.
Should you have any questions or need further assistance, please feel free to contact our customer service team. We are here to provide support and answer any inquiries you may have.
I have been getting my glasses from you…
I have been getting my glasses from you for at least 4 years. Last year I pair did not come as a progressive and I emailed and no one responded. Today I received my glasses and the same frame name of frame I ordered last year is not the same size frame. Also both pairs say they are progressive on the bag but they are not. What are you going to do to fix it.
15 mei 2024
Review zonder uitnodiging
Antwoord van VlookGlasses
Thank you for reaching out to us, and we sincerely apologize for the delay in our response. Due to the time difference, our customer service team was unable to reply to your message promptly. We understand how frustrating this can be and appreciate your patience.
We have confirmed with the relevant department that the frame model you purchased underwent an upgrade last year, resulting in a slight change in the frame size compared to the previous version.
Regarding the progressive lenses, we assure you that we have used progressive lenses as specified in your order. However, we understand that you may still have concerns and we want to address them promptly.
To resolve this issue, we are happy to provide you with a prepaid return label so you can return the glasses to us at no cost. Please let us know if you would like to proceed with the return, and we will arrange for the return label to be sent to you immediately.
We apologize for any inconvenience this may have caused and appreciate your understanding. Thank you for your continued trust in our services.
Great transaction great glasses
I had ordered my glasses wrong and had to send back for my bifocals to be added and they were so helpful and the transaction was great I love my glasses thank you
1 april 2024
Review zonder uitnodiging
I ordered a pair of glasses on Feb 3rd…
I ordered a pair of glasses on Feb 3rd 2024 and still haven’t gotten a shipping confirmation or tracking number and cannot get anyone to give me one from the company my order number is 20240303212415185361 if someone from the company reads this and wants to give me an update
3 februari 2024
Review zonder uitnodiging
Antwoord van VlookGlasses
Dear Customer, your feedback is invaluable to us, and we are genuinely sorry to hear that you were not satisfied with our services. We have sent you the logistics information.
We understand the importance of efficient and reliable logistics for your business, and we deeply regret any inconvenience you may have experienced. We are committed to making the necessary changes to enhance our logistics services to meet and exceed your expectations. Our dedicated team is actively working to streamline our processes, improve communication, and reduce any delays or errors that may have affected your shipments.
We take this feedback seriously, and we value your business. We want to regain your trust and ensure your future experiences with us are entirely satisfactory.
Once again, we apologize for any inconvenience you've faced, and we look forward to making the necessary improvements to serve you better in the future.
This company is awful
This company is awful. They steal your money. I canceled my order 7 hours after placing they refused stating they had already started on my glasses. One month and one week later no glasses. Contact them they tell me contact post office. After going back and forth 5 times with them they wanted to send a pair glasses I refused and informed them I will try to contact my financial institution. Please don't order from this company.
8 februari 2024
Review zonder uitnodiging
Antwoord van VlookGlasses
Upon investigating the matter thoroughly, it's evident that your package was indeed lost during transit. While such instances are rare, we take full responsibility for ensuring the safe delivery of our customers' orders, and we deeply regret that we fell short in this instance.
As a gesture of goodwill and to rectify the situation promptly, we would like to offer you a full refund for the lost package. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction.
Please rest assured that we are taking measures to prevent similar incidents from occurring in the future, including reviewing our shipping procedures and carrier options to enhance reliability and minimize the risk of loss.
Once again, we apologize for any inconvenience this situation has caused you. Your understanding and cooperation are greatly appreciated. If you have any further concerns or require assistance, please don't hesitate to contact us directly.
Spent over a 1000 with this company I…
Spent over a 1000 with this company I have two pair of the same glasses different colors broke within 5 wears on the same arm same spot I wear a heavy prescription when my glasses fell they hit the floor and the arm slid where I had no access to imagine not having glasses and the company could careless because they are hard to teach I’m over them. Going back to zeelol
3 maart 2024
Review zonder uitnodiging
Antwoord van VlookGlasses
We're truly sorry to hear that you had a less-than-satisfactory experience with our production. Your feedback is essential to us, and we appreciate your taking the time to share your concerns.
To ensure we can resolve the situation to your satisfaction, we would appreciate it if you could provide us with more specific details about the problems you encountered. This will help us investigate the matter thoroughly and make the necessary improvements. Our goal is to make sure that you, and all our customers, receive the best possible experience when using our products.
Please feel free to reach out to our customer service, or you can reply to this message with more information. We are committed to finding a solution and addressing your concerns promptly.
Once again, we apologize for any inconvenience you've experienced, and we appreciate your understanding. We're dedicated to making your next experience with us a positive one.
I always order my glasses from…
I always order my glasses from them.They are amazing quality.
5 februari 2024
Review zonder uitnodiging
The information that I have given you to sign in and out it jeep throwing out my email and password I need you help farther please respond back thank you
Try not to make it difficult to sign in and out and to accept my password and email
20 januari 2024
Review zonder uitnodiging
Antwoord van VlookGlasses
We understand that you're experiencing issues with signing in and out, and your email and password are not being accepted. We are here to help you resolve this issue. Could you please provide more details about the specific error messages you're encountering? Let us know so that we can assist you further.
Stylish and comfortable
1st time using them. Received my order in about 2 weeks. The frames I chose was very stylish and comfortable. The prescription it accurate. I will be reordering more just incase I break a pair oops. 😬
14 december 2023
Review zonder uitnodiging
Horrible customer service and…
Horrible customer service and definitely a rip off I emailed the customer service and told them I was satisfied with my frames and they really didn’t care.I wouldn’t recommend this place to anyone!ITS A SCAM!!!
14 november 2023
Review zonder uitnodiging
Antwoord van VlookGlasses
Dear Customer, we want to express our sincere apologies for any dissatisfaction you've experienced with our service. Your feedback is invaluable to us, and we take it seriously in our commitment to continuously improve.
We understand the importance of delivering a service that not only meets but exceeds your expectations. We're actively reviewing your concerns internally to identify areas for enhancement. Please know that your satisfaction is our priority, and we're taking immediate steps to address the issues you've raised.
To ensure a better experience in the future, we would appreciate the opportunity to discuss your specific concerns further. Your insights will be instrumental in refining our services and ensuring that such situations do not recur.
Moreover, we want to extend a gesture of goodwill as a token of our apology. We highly value your patronage and would like to regain your trust.
I ordered 2 pairs of glasses
I ordered 2 pairs of glasses. Same prescription.The prescription is wrong on the second pair. So far I have not gotten a response on where to send them for the correction. Instead they told me to take a picture wearing them and send it to Vlook. A picture, what the hell. I cannot see out of them, impossible to wear. No help from Vlook. Do not order
14 november 2023
Review zonder uitnodiging
Antwoord van VlookGlasses
Hello! To ensure we offer the most accurate assistance, we'd greatly appreciate a photo of you wearing the glasses. This will help us determine whether the issue lies in the fit of the frames or potentially with the prescription. It's important for us to ensure that your eyewear fits perfectly and provides the best vision possible.
Your satisfaction with our service and your eyewear is our top priority, and your cooperation in providing a photo with the glasses on will allow us to serve you better. We truly appreciate your understanding and assistance in this matter.
Still no glasses... going on four weeks
I ordered glasses going on four weeks ago. The website said I should receive my glasses before 11/9. No glasses, and no response to several emails. There also has been no status update on the website. At this point, if I do not get a timely response, I would like a full refund. Thank you.
20 oktober 2023
Review zonder uitnodiging
Antwoord van VlookGlasses
Dear Customer, your feedback is invaluable to us, and we are genuinely sorry to hear that you were not satisfied with our services.
We understand the importance of efficient and reliable logistics, and we deeply regret any inconvenience you may have experienced. To ensure we address your concerns adequately, we would appreciate it if you could provide us your order number.
We are committed to making the necessary changes to enhance our logistics services to meet and exceed your expectations. Our dedicated team is actively working to streamline our processes, improve communication, and reduce any delays or errors that may have affected your shipments.
We take this feedback seriously, and we value your business. We want to regain your trust and ensure your future experiences with us are entirely satisfactory. Please do not hesitate to contact us if you have any further details or if you wish to discuss your concerns in more depth.
My frames came in with a small crack…
My frames came in with a small crack and they sent me a new pair for free and then when I got lenses put in they cracked again and they're sending me another pair for free. Lets hope 3rd times a cliche.
9 november 2023
Review zonder uitnodiging
It would help if I can cheer out to…
It would help if I can cheer out to pay for my glasses w I think my visa card AMELIA Artis nov9
9 november 2023
Review zonder uitnodiging
Antwoord van VlookGlasses
Dear valued customer, we sincerely apologize for any inconvenience you may have experienced while attempting to make a payment on our website using your Visa card. We understand the importance of a smooth and hassle-free transaction, and we deeply regret that we fell short of your expectations in this instance. In the meantime, we recommend trying an alternative payment method such as PayPal or credit card to complete your purchase. Our customer support team is also available to assist you and explore potential solutions. If you have any further questions or concerns, please do not hesitate to contact our customer support team, who will be more than happy to assist you. Thank you for your patience and understanding.
Got the frames and I like it!
[UPDATE]
Did finally get the frames so NO this site is not a scam as I thought. Based on the negative reviews it felt like scammers from China but they are indeed in Nevada. My apologies.
Frames look good. Thanks for the quick turnaround. I did not get prescription lenses, I plan to get them done local so I cannot speak to that but the frames are what was posted online on their website as expected.
4 september 2023
Review zonder uitnodiging
Antwoord van VlookGlasses
We don't know what happened to make you write negative comments about our site. Please feel free to contact our customer service if you need assistance. Thank you for your understanding.
They come well packaged.
The glasses come and don't disappoint. They are just as beautiful in person as they are online. They come well packaged and damage free also.
12 augustus 2023
I have been ordering glasses from Vlook…
I have been ordering glasses from Vlook since 2021, with the exception of a few pairs falling apart and I have ordered many, I have never been disappointed with the glasses.
I received a pair this week with a total wrong RX in one of the lenses. The RX listed on the package was correct. This is a new RX but I have already received 3 pairs of the same RX from Vlook.
When I emailed customer service with the problem, I got a message asking that I send them the written order from the doctor. They obviously have the right RX but it looks like the lab made a mistake.
I still don’t know how to get this resolved.
4 september 2023
Review zonder uitnodiging
Antwoord van VlookGlasses
We sincerely apologize for having you wait such a long time and we completely understand your feeling. We couldn't find your order based on your review. Could you please contact us so that we can help you solve the matter? Your understanding would be greatly appreciated.
Received many compliments.
I have purchased two pair of glasses and both are great. I love both of them and I have received many compliments.
My experience so far has been great, and no issues were small and no question ended unanswered. This was my second pair of glasses and I’m looking for a third pair.
8 augustus 2023
Excellent customer service.
I would recommend this company, and would certainly buy from them again. Excellent customer service. After emailing them with a problem with my frames, I received a response within 12 hours and a new pair of frames have been dispatched. One happy customer.
22 april 2023
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