VO Reviews 

622
•
TrustScore 4.5 uit 5

4,5

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Beoordeeld met 1 van de 5 sterren

I think it's not fair that they do not state anywhere in their website that the hoodies are mixed cotton/synthetic. The description is all about the quality of the cotton and the composition is never... Toon meer

Beoordeeld met 5 van de 5 sterren

Excellent quality. I'm between sizes so went for the smaller of the two and it’s a great fit. The fabric is soft and comfortable, and it's a lovely colour. I love the fact that VO makes their clothes... Toon meer

Beoordeeld met 5 van de 5 sterren

Lovely quality clothing made by a small but dedicated team! Exactly what it says on the tin and stress-free shipping and ordering etc etc. I recommend to anyone who wants to rock some vegan iconograph... Toon meer

Beoordeeld met 5 van de 5 sterren

Ordering was easy. Delivery was ridiculously quick. The T-Shirts were just loverlie. Exactly the same colour, print, quality and size. (We ordered larger as we use a tumble dryer so they will change a... Toon meer

Bedrijfsgegevens

  1. Kledingwinkel

Geschreven door het bedrijf

BORN FROM COMPASSION. BUILT FOR THE WILD. VO is an ethical clothing brand for anyone who feels most at home in nature, and believes in protecting it. Our ethical garments are for everyday explorers who understand that the smallest choices can have the biggest impact. Our clothing is built to last, made with respect for people, animals, and the planet.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

622 reviews

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4,5

Alle reviews

(622)

34 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

I’ve ordered several t- shirts from…

I’ve ordered several t- shirts from vegan outfitters . It’s good because I know the quality and size are consistent . I would give them 5 stars. Great quality and great customer service also supporting a good cause x

1 juli 2024
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Horrible experience (but happy ending)

I ordered a tee-shirt and a sweater (around 100 euros) almost 2 moths ago. Never received the order, wrote to the customer service twice. They say they can't do anything because I did not payed an extra for the tacking service. I will never buy anything from them again!

UPDATE: after letting know the customer service about this bad review, they sent me the products again. The package arrived very fast and the clothes are very nice and top quality.

3 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing quality

Ordered from here several times now and will definitely be ordering again! Fantastic clothing, fast postage and delivery. Amazing quality and love the range of styles.

10 juni 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

OK if you don't have a problem with your order

I have had several items from this company and I agree with the reviews about the good quality of their garments. I've even ordered as gifts for others. The downside seems to come with when there is a problem with an order. I asked for an exchange for a pair of joggers (after reading on their website they don't do refunds as their orders are bespoke...I have since read their replies on here that say they do issue refunds) but on returning the garment to them they insisted they were so full of pet hair they wouldn't possibly be able to give them to anyone else as they appeared to have been worn. They had been worn - to try them on! I didn't recall pet hair on them when I packaged them up. I do have a cat but the photo they sent me they said was of "white dander", so not my cat's hair. They insisted their non refund/exchange policy is industry wide which is not the case, I have returned items to other companies with no issue before. To add to my annoyance, upon telling them I would never purchase from them again I was sent a £10 voucher towards another order in response! They returned the original joggers to me and when I opened them I initially thought they had sent me a new pair and not my original pair as there was nothing wrong with them.
If you are confident you won't need a refund or exchange this company is fine. If you think you may need to then avoid. As someone else commented their customer service staff are very pleasant but they don't value your custom.

27 mei 2024
Review zonder uitnodiging
Logo VO

Antwoord van VO

Hi Sara,

Thanks for taking the time to share your experience. Unfortunately, indeed as per our returns/exchange policy we don’t accept returns that look like they’re covered in pet hair/dander. As you can imagine it wouldn’t be nice for the next customer to receive the item like that, We do offer exchanges and refunds but the items need to be in their original condition. I see the team covered the shipping costs and returned the item to you and indeed also offered a £10 gift card as a goodwill gesture. Hope you can understand we tried our best here, but really sorry it didn’t work out this time.

Kind regards,
Katie

Beoordeeld met 5 van de 5 sterren

This is an amazing company

This is an amazing company. The products are really good quality and the customer service is outstanding! I have bought many items from this company for myself and as gifts. Highly recommended!

3 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent clothing

Excellent clothing - stylish and comfortable and cruelty-free. And customer service exceeded my expectations. Highly recommend.

1 december 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

So disappointed

So disappointed. I ordered a t-shirt in good faith, believing I would be receiving something eco and good quality. What I received is the lowest grade cotton t-shirt I have ever seen. I feels and looks factory sweat shop not eco, plant friendly. It’s also outrageous they don’t offer a refund option, something I only discovered when I looked to return it. It’s 2024 and that should be illegal. I have contacted them directly and and have requested a refund. If nothing comes of that I will contact PayPal. Do not recommend.

3 juni 2024
Review zonder uitnodiging
Logo VO

Antwoord van VO

Hi Merle,

Thank you so much for taking the time to leave such constructive feedback about the fabric material you weren't particularly pleased with. We genuinely appreciate your comments as they help our young team understand what matters to our customers the most

Ultimately we get a lot of really positive feedback about our garments, and especially their soft material... So this might simply be coming down to personal preference, yet we do keep any comments like this on a list to bear in mind for future product development - for example, even though a lot of our customers love a thinner, lightweight fabric, we'd totally look to add some heavier fabrics in future for those that don't.

We do actually offer returns/refunds for unworn/unwashed items and we just ask that a customer emails in to let us know and for us to provide a reference number for the return.

I hope that information is helpful and don't hesitate to reach out to our customer support team if you have any concerns

Bests,
Katie

Beoordeeld met 2 van de 5 sterren

Very poor quality

Having had to return a T-shirt because of the very poor sizing, it has taken weeks to get a replacement and that appears to only have been prompted by my asking where it was. The package arrived back to them via Royal Mail weeks ago but was only acknowledged last week. The replacement T-shirt is appalling quality and the print looks like I’ve had it for years. It’s a different fabric to the original and is akin to a T-shirt you’d pick up if a market. For £25 it’s dreadful. All the lovely messaging isn’t worth a thing if the product is so poor. I definitely cant recommend them and would say actively avoid buying anything.

30 mei 2024
Review zonder uitnodiging
Logo VO

Antwoord van VO

Hey there!

I am very sorry to hear that you were not satisfied with your order! Our returns/exchange process can indeed take up to 10 to 15 business days depending on the number of returns we are dealing with and the speed with which the item is sent and received in the warehouse. We are constantly striving to better our processing timeframes.

In regards to quality - we use DTG printing method and vegetable inks, that are known to be one of the best ways to print, and the designs last for the lifetime of the garment (as long as care instructions are being followed) We do indeed have some designs in which the texture of the design has a deliberate 'worn' effect, for a more vintage feel.

If you are unhappy with the item and really can't see yourself falling in love with it - just send our customer support team a message or come on to Live Chat and we will be happy to help out with a return

Bests,
Katie

Beoordeeld met 1 van de 5 sterren

If you want to waste time and your hard earned money...this is the company for you!

A very frustrating experience with inexperienced staff when dealing with a simple sizing issue. The garment I ordered was the Watermelon Embroidered T-Shirt (Unisex). I am a 42 yr old man who has worn Medium sized t-shirts for decades. When opening the packaging I could see it was a small mens t-shirt. I had to send numerous emails and photos of the garment whilst proving the incorrect size with a measuring tape for a return. I was given a load of waffle of how sizing can be different due to different dyes used by Real Human Beings which can affect the sizing etc (....yawn). Bottom line I managed to get most of my money back but was still left out of pocket for a delivery charge they refused to pay. Bear in mind their sizing is more suited to boys..not men?!

11 maart 2024
Review zonder uitnodiging
Logo VO

Antwoord van VO

Hey Ryan,

Sorry to hear that you were not happy with our sizing. Do note that sizes like "Medium" do tend to vary from brand to brand and so we kindly ask all our customers to check our sizing guide carefully to get the right size or speak to our friendly team who are always happy to help with any questions you might have when placing an order or if you are unsure on sizing. Having looked into it, I can see that we did indeed refund you the item that you returned. We happily cover the cost to ship any exchange items back out to you, but we're not able to cover the return shipping costs, I'm afraid as they are paid directly to the carrier for the service they provide in transporting the order

Best, Katie

Beoordeeld met 5 van de 5 sterren

A really Great, ethical company

These guys are fantastic. The products are great quality, reasonably priced, delivery is good and customer service fantastic. I had call to change my order (due to ordering the wrong size) more than once and they were so understanding and good about it.
I would highly recommend this ethical company.

27 februari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Hoodie & mushroom tee shirt

This is my second order from Vegan Outfitters, following my delight with the first. The quality of their products is great and fit perfectly. I am really happy to have found this company and support their ethics

14 maart 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I love everything about this company

I love everything about this company
I love everything about this company. The designs, the quality of the product stand the customer service are all top notch. The most important thing for me, however, is their whole ethos. I am a big fan.

31 maart 2024
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

I ordered a shirt as a gift for my…

I ordered a shirt as a gift for my partner. Despite the promises, the shirt was held up in Finnish customs, and I had to pay VAT because the company's IOSS number was incorrect. I investigated the matter with both customs and the company, and the outcome was that I would have to pay the tax again if I wanted to receive the shirt. I received the shirt after paying the tax, but the shirt was torn. Customer service responded quickly and promised to send a new shirt. With customs, the same issue arose again, and despite my efforts, I had to pay the taxes once more. The total cost of the shirt, including shipping and the triple-paid taxes, was over 50 euros. They refunded me 7,72 euros. The shirt feels thin and of poor quality and was definitely not worth the price. My interpretation is that the company does not seem to be very eco-friendly and appears to engage in greenwashing. I do not recommend it, and I will not be ordering from them again.

18 mei 2024
Review zonder uitnodiging
Logo VO

Antwoord van VO

Hey Karen,

We are massively sorry for the customs issues that affected your order! I looked into this for you and I see that you emailed in the receipts for the charges that customs wrongfully requested of you and the team refunded you those charges right away.

Indeed all taxes and fees are paid at the time of purchase and in this case there was a customs mistake but hopefully us compensating you for these fees has made the situation better for you.

We get a lot of positive feedback from our customers about our fabrics and tees and ultimately it is a matter of preference - and if you are unhappy with the tee we would be more than happy to assist you with a return, you can just pop on to Live chat or email customer support and they will provide you with the necessary details to do so.

Best, Katie - Customer Team

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