Ordered in April, undelivered until June. Wrong item shipped. Returned. Almost July still undelivered.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Very knowledgeable, willing to share their knowledge promptly, if you ask. If you already know exactly what you need, their prices are great and selection perfect for our needs here to showcase great... Toon meer
Bedrijf heeft geantwoord
Voltage has been so accommodating, we originally order a machine that was not going to be able to ship for 2 months they called us and gave us some options to get our new expresso machine here this in... Toon meer
Bedrijf heeft geantwoord
Item was easy to find via a general Google search so kudos for effective SEO. Item was clearly described and arrived exactly as I expected it. It is a fairly delicate piece of electrical gear partia... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Voltage Coffee Supply
Geschreven door het bedrijf
WELCOME
Voltage Coffee Supply is a premier online retailer of commercial espresso machines, grinders, brewers, water dispense systems, water filtration, parts, and more.
Since 2015, we have created relationships with our customers and manufacturers based on trust, commitment to quality, and support. We strive to be the best place to purchase commercial coffee and espresso equipment on the Internet.
WE ONLY SELL THE BEST
We’re focused on you. No matter what your coffee equipment needs are, we’ll help you find the right machine. Our 30-day satisfaction guarantee means you can return your machine for a refund. You can breathe easily because we don’t play pricing games. We offer one fair price with free shipping and easy financing options.
EXPLORE OUR POPULAR COLLECTIONS:
Contactgegevens
80204, Denver, Verenigde Staten
- 1-800-269-0051
- service@voltagesupply.com
- voltagecoffeesupply.com
4,0
Goed
603 reviews
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I recently broke my hand and needed to…
I recently broke my hand and needed to find a piece of equipment to help me continue to work. Voltage spent time with me finding the perfect automated espresso compressor to make the perfect shot. I felt listened to. Understood. We ordered what we needed and not only are we getting what we need, they upgraded the shipping so I could use it much sooner. This really helps our business. We highly recommend this company and we will continue to purchase equipment from them in the future. Knowledgable. Trustworthy. Kind.
Ever Grateful, Melissa Kuehnell. Bigfoot Coffee Roasters.
11 februari 2022
Antwoord van Voltage Coffee Supply
Hi Mellissa!
Thank you so much for rating and sharing your experience!
I will be letting the team know that this was a job well done!
I reached out to customer service and…
I reached out to customer service and never heard back about when my product was going to ship and the estimated ships date came and went and I never heard if/when it was coming.
10 februari 2022
Antwoord van Voltage Coffee Supply
Kaylee — Sorry for the radio silence on our end when you needed timely updates, that was a failure on our end. Voltage was changing ownership in early 2022 and our support coverage had real gaps for a few months. Both halves have been addressed since — tracked messages, and lead times that update as manufacturers revise them. Thanks for being measured about it, and sorry we didn't serve you better then. We'd welcome an opportunity to show you the current version of Voltage's service. — Ryan
David is a ROCKSTAR!!!
This was a very easy ordering process...David Crescenzo had great customer service and responded quickly with his respond and was able to get my product out on order ASAP. I am very pleased
9 februari 2022
Antwoord van Voltage Coffee Supply
Thank you for your rating, Timothy!
I will be sharing your feedback with David on a job well done.
Order was prepared and processed for…
Order was prepared and processed for shipping within the hour of placing it. Amazing service!
9 februari 2022
Antwoord van Voltage Coffee Supply
Thank you Dave!
No update on shipping, no email replied, no phone call answered
I placed my order on 12/17/2021. I was told that the Linea Mini in my order would've been shipped in the week of 01/17/2022. However, it's still not shipped. I emailed about 3 times since 01/17 to ask about update. Only got reply after one week saying "it will be shipped out by the end of this week". And week after week passed, no one replies my email, no one answers the customer service phone call, still no update on my order. If you cannot ship my order by the end of a week, DO NOT SAY "it will be shipped out by the end of this week".
3 februari 2022
Antwoord van Voltage Coffee Supply
Lei — the delay was bad, but the part that bothers me most is being told "it'll ship by the end of the week" and then hearing nothing. That's worse than telling you the truth. Voltage changed ownership in early 2022 and support was being rebuilt mid-flight — that's the explanation, not an excuse. We run on a proper support platform now, and our published lead times move when a manufacturer's timeline moves. Sorry it took us this long to respond here, we also transitioned review platforms in early 2022. — Ryan
Very easy process is not the first time…
Very easy process is not the first time buying From this company. I sent an email right after the purchase to change the shipping address; it was late, so I didn’t expect a response till the next day, but they responded to me right away with my change.
All the process I did from my phone, including the payment method ( using Apple Pay, also they have PayPal and other options) which is really convenient for me and make me save a lot of time. Now just waiting for the delivery and hoping the grinder I ordered comes with no issue.
3 februari 2022
Very professional and knowledgeable
3 februari 2022
Right part, quick delivery.
Voltage was able to verify the part I needed would fit my older machine and even emailed me a link to the part on their site so I was sure to get the right one. Arrived only two days after I ordered which was an awesome surprise. It was also one of the best prices I could find vs other online part stores. Great job all around!
29 januari 2022
Same day shipping
Same day shipping. So far. Great service and excellent website Michael.
28 januari 2022
They are selling something that they…
They are selling something that they don't have. I placed my order in Mid December 2021, and noticed that the delivery will be around the week of Jan 17, 2022. The week of Jan 17th came and gone, no news so far about when my order can be fulfilled and no one bothers to let me know about the status of it. This makes me wonder if the company is legit or not.
27 januari 2022
Antwoord van Voltage Coffee Supply
Hua — you were right to be frustrated, and the "is this company legit" question is one we earned. We quoted a ship week we couldn't hold and then went quiet, which is the worst possible combination. Voltage was being handed to new owners at the time and our order-status process didn't survive the transition intact. We've since rebuilt how lead times work on the site so they track what each manufacturer is actually quoting and update when that changes, rather than sitting stale. Apologies this reply here is so late, our review replies system was also in transition when you posted this. — Ryan
Just plan great response to email…
Just plan great response to email questions and order changes.
27 januari 2022
No customer service available for…
No customer service available for followups or information.
21 januari 2022
Antwoord van Voltage Coffee Supply
Daniel — that's a fair hit, and I'm sorry it's taken this long to acknowledge it. Voltage changed hands in early 2022, and the handover from the founders left our support coverage badly exposed for a few months. There was no proper ticketing system and messages fell through. We put a real support platform in place that April specifically so follow-ups stop disappearing. If you ever want to give us another look, service@voltagesupply.com reaches a team that will actually answer. — Ryan
They had what I needed and shipped it…
They had what I needed and shipped it the next day. What could be better!
18 januari 2022
Very quick delivery and exactly what we…
Very quick delivery and exactly what we needed.
15 januari 2022
They had a product I was looking for at…
They had a product I was looking for at a good price which included free shipping. Product arrived timely. Their ordering system miscalculated the sales tax and after reporting via email they responded immediately with a refund. I would definitely do business with them again.
15 januari 2022
Great customer service and…
Great customer service and communication while I was waiting for my order. My La Marzocco arrived in perfect condition
11 januari 2022
Antwoord van Voltage Coffee Supply
Hello and thanks for your feedback. We share your frustration with the backorders here! We sent out a few emails to let you know it was delayed 4-weeks but luckily it is on the way! Reach out if there is anything at all we can do to help - thank you!
I had some questions on my order
I had some questions on my order that they answered right away, and had my order straightened out and shipped it quickly.
5 januari 2022
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