Very disappointed by your Polytunnel with cover! Extremely poor quality and keeps falling off!! Had to get a strong sellotape to keep it together! Absolute waste of money. I purchased another from a d... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Delivery took longer than expected. I bought the long reach hedge trimmer to avoid using a step ladder on uneven garden ground but still had to use a ladder as the trimmer was so heavy and difficult t... Toon meer
We have now bought two bbq covers from Vonhaus, one for a bbq and another for a pizza oven. The sizes have both been perfect fits and the quality seems outstanding. Delivery from Vonhaus was prompt an... Toon meer
Great product at a great price, shipped promptly, delivered on time. Has sufficient magnetic force for my application although I can see some people who want it to hold heavy tools with a small surfac... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Tuinmeubilairwinkel
- ook in
- Gereedschapwinkel
- Kookwinkel
- Slaapkamermeubilair winkel
- Woonkamermeubilairwinkel
- Woonwinkel
Geschreven door het bedrijf
Vonhaus is a UK home and garden brand offering furniture, DIY tools, storage solutions, outdoor living products, and gardening essentials. Designed to combine style, practicality, and value, our collections help customers create homes and outdoor spaces they love. Since launching in the UK, Vonhaus has grown into a trusted online retailer, serving customers nationwide with affordable products across home improvement, interior design, and garden categories. Our range includes: • Bedroom, bathroom, dining, storage, and office furniture • Power tools, hand tools, and DIY equipment • Garden equipment and outdoor furniture • Portable heaters, cooling fans, air conditioners, and dehumidifiers • Cleaning tools and household essentials • Cookware and kitchen electricals By combining stylish design, everyday practicality, and great value, Vonhaus helps customers improve every room in the home and make the most of their outdoor spaces. What sets Vonhaus apart is our focus on delivering quality products, everyday functionality, and affordable prices. Our products have been featured in leading lifestyle and home publications, including Ideal Home, Good Housekeeping, and Gardeners' World, and are regularly shared by customers across social media. We offer UK delivery, a free 2-year warranty on our products, and a range of payment methods, including Visa, Mastercard, Klarna, and PayPal. Our customer support team is available to help with product enquiries, order support, and after-sales assistance. To stay up to date with new product launches, seasonal collections, and exclusive offers, customers can subscribe to our newsletter and follow Vonhaus across our social media channels. Whether you're furnishing a room, upgrading your garden, tackling a DIY project, or adding the finishing touches to your home, Vonhaus provides stylish and practical solutions for every space.
Our Free 2-Year Warranty
Included as standard with every purchase
Every Vonhaus product comes with a free 2-year warranty as standard, giving you added peace of mind from the moment your order arrives. Automatically applied at no extra cost and with no registration required, it's part of our commitment to quality and customer satisfaction.
Contactgegevens
6th Floor The Tower, Deva City Office Park, Trinity Way, M3 7BF, Manchester, Verenigd Koninkrijk
- support@vonhaus.com
- vonhaus.com
Exclusive Vonhaus Offers
4,2
Goed
24K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Ordering the item I wanted was very…
Ordering the item I wanted was very easy and quick. The delivery timescale was reasonable but I was really happy to receive my item sooner than I expected. I have used Vonhaus before and I will have no worries about going back to them again. I would highly recommend them.
21 september 2026
Antwoord van Vonhaus
Hi John,
We are so pleased to hear that your ordering experience was easy and quick, and that your item arrived sooner than expected! It's wonderful to know you've had positive experiences with us before and would recommend us.
Best wishes,
Vonhaus
hi there
hi there
placed order 17/9 2026 item has no arrived yet
please let me know when
regards tom
17 september 2026
Antwoord van Vonhaus
Hi Thomas,
Thank you for your review.
Our Customer Service team has already contacted you regarding your order and is currently awaiting your response. If you can't see our email, please check your junk/spam folder as it may have been filtered there.
Once we receive your reply, we'll be happy to assist further.
Best wishes,
Vonhaus
Ok delivery
22 augustus 2026
Antwoord van Vonhaus
Hi Joseph,
Thank you for your review! We appreciate your feedback and thank you for choosing Vonhaus.
Best wishes,
Vonhaus
Delivery was good
Delivery was good . But unfortunately I can't say at the moment. Cabinet has not been assembled yet .
21 september 2026
Antwoord van Vonhaus
Hi Vicky,
We appreciate your feedback regarding the delivery. We hope the cabinet assembly goes smoothly, and we're here if you need any assistance.
Best wishes,
Vonhaus
Excellent service and price plus…
Excellent service and price plus excellent product so everything went smoothly. Would highly recommend Vonhaus dehumidifier.
20 september 2026
Antwoord van Vonhaus
Hi Nicholas,
We're so pleased to hear you're happy with your 12L Low Energy Dehumidifier and that everything went smoothly with your purchase! It's wonderful to know you'd highly recommend it.
Best wishes,
Vonhaus
Quick delivery I already have a pole…
Quick delivery I already have a pole headge trimmer and with my health issues. I needed something lighter so I got this hedge trimmer not tried it yet but it works and feels like it will do a good job
20 september 2026
Antwoord van Vonhaus
Hi John,
We're glad to hear about the quick delivery and that our G-Series Cordless Hedge Trimmer feels like it will be a good fit for your needs. We hope it makes your gardening tasks easier.
Best wishes,
Vonhaus
Excellent service
Even though the product was not right for me, Vonhaus customer service quickly sorted my return and refunded no issues
Thd actual product was good quality just too heavy for me.
15 juli 2026
Antwoord van Vonhaus
Hi Sam,
Thank you for your 5-star review. We're delighted to hear that our Customer Service team was able to make the return process quick and straightforward for you.
While the product wasn't quite the right fit for your needs, we're pleased to hear that you found it to be of good quality.
Thank you for taking the time to share your experience.
Best wishes,
Vonhaus
Antwoord van Vonhaus
Hi Ray,
We're so pleased to hear you had a great experience with our service and that your delivery arrived quickly! Thank you for your wonderful feedback.
Best wishes,
Vonhaus
Great product at a great price
Great product at a great price, shipped promptly, delivered on time. Has sufficient magnetic force for my application although I can see some people who want it to hold heavy tools with a small surface contact area might be disappointed! I did my research and it's perfect for me.
17 september 2026
Antwoord van Vonhaus
Hi Watto,
We're delighted to hear that you're so pleased with your recent purchase! It's wonderful to know that the 40cm Magnetic Tool Holders arrived promptly and on time, and that the magnetic force is perfect for your specific needs. We appreciate you sharing your positive experience!
Best wishes,
Vonhaus
Excellent service and especially the…
Excellent service and especially the product. Can't recommend this Vacuum highly enough. Way better than anything else. Including highly over priced so called market leaders. Ignore then and get one of these.
30 september 2026
Review zonder uitnodiging
Antwoord van Vonhaus
Hi Jim,
We're so happy to hear you love our product and service! Your kind words about its performance, especially compared to others, truly mean a lot to us. Thank you for your wonderful feedback.
Best wishes,
Vonhaus
Antwoord van Vonhaus
Hi Josephine,
We are so pleased to hear that you found our product to be great and that you were happy with the value. Thank you for your wonderful feedback!
Best wishes,
Vonhaus
Quick delivery and good quality
The items were delivered quickly, and I was able to fit them easily. They did exactly what was claimed and do it well.
19 september 2026
Antwoord van Vonhaus
Hi Nigel,
We're so pleased to hear that your Sound Bar Bracket was delivered quickly and that you found them easy to fit! Thanks for your wonderful review!
Best wishes,
Vonhaus
I like the quality of the items I bay…
I like the quality of the items I bay from Vonhaus.com at a good, affordable price.
18 september 2026
Antwoord van Vonhaus
Hi Maria,
We're so pleased to hear you appreciate the quality of the items you've purchased from us and find them to be at a good, affordable price. Thank you for your wonderful feedback!
Best wishes,
Vonhaus
I would keep well away
Made a email claim on a two year warranty on a electric mower and six days later they haven't even responded. Did attempt to telephone but but just as bad, waiting and waiting....... Nothing no answer.
Note: 30/9/26 - Von Haus finally contacted me by email and referred me to Robert Dyas the agent who I bought the mower from. I spoke to Robert Dyas today and they say their products are only covered for 12 months and I should get back to Von Haus. Not good! I got the telephone number for Von Haus from Robert Dyas and although it is their correct number it wasnt in use and a message referred me to their web site for assistance.
All to say the least prity useless to me and if you are reading this I would keep well away ftom this company.
Not to give up, I have now emailed Von Haus again as advised by Robert Dyas.
Note finally this problem has now been resolved although not for the faint hearted! VonHaus have replaced my motor. Thank you VonHaus but this should have been easier with claiming on a warranty and needs updating/clearly explained/one number contact.
23 september 2026
Review zonder uitnodiging
Antwoord van Vonhaus
Hi Chester,
Thanks for your review – we’re sorry to hear this. We’ve sent you a request via Trustpilot for a few more details (such as your order info) so we can look into this properly and help resolve it.
Best wishes,
Vonhaus
It a good deep fat fryer
It a good deep fat fryer. So easy to keep clean. Gets to temperature very quickly and cooks nicely. The price was brilliant and it fits neatly in my cupboard.
19 september 2026
Antwoord van Vonhaus
Hi Marie,
Thank you for your review. We're delighted to hear that you're pleased with your deep fat fryer and found it easy to clean and quick to heat up.
It's great to know that you're happy with the value for money and that it stores away neatly when not in use.
Thank you for choosing Vonhaus.
Best wishes,
Vonhaus
Antwoord van Vonhaus
Hi John,
We're so glad to hear that you experienced fast and hassle-free service! Your positive feedback truly means a lot to us.
Best wishes,
Vonhaus
Quick response
Quick response, friendly and efficient sorting out a change needed
28 september 2026
Review zonder uitnodiging
Antwoord van Vonhaus
Hi Anna,
Thank you for your 5-star review! We're delighted to hear that our team was able to assist quickly and make the changes you needed in a friendly and efficient manner.
Thank you for taking the time to share your feedback.
Best wishes,
Vonhaus
Vertical stack extension with multiple…
Vertical stack extension with multiple plug sockets and USB sockets. Why did nobody think of this before?! Excellent, sturdy quality, auto cut outs etc . Delivered in 2 days. I'm impressed.
19 september 2026
Antwoord van Vonhaus
Hi Alwyn,
Thank you for your wonderful feedback! We're so pleased to hear how impressed you are with the Tower Extension Lead with USB, its quality, and the quick delivery. It's fantastic to know it's meeting your needs so well.
Best wishes,
Vonhaus
Recommended
Recommended.
I purchased a lawnmower from this company for my Daughter both my Daughter and myself are extremely pleased with the purchase .
5 maart 2026
Antwoord van Vonhaus
Hi Roy,
Thanks for your review! We're so happy to hear that both you and your daughter are extremely pleased with the lawnmower! It's wonderful to know our product is meeting your expectations.
Best wishes,
Vonhaus
Antwoord van Vonhaus
Hi Anja,
We're so happy to hear that you found our product to be good value and easy to assemble, and that you received it quickly! Your positive feedback is truly appreciated.
Best wishes,
Vonhaus
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.