Von Maur Reviews 

On Friday the 23rd of February I took a pair of Lucky Brand Boots to the Castleton Vin Maur store in Indianapolis . I have wore Lucky Brand boots for years as they are the only boots I can wear at my job as I am constantly on Concrete . About 6 weeks ago I took a black pair back because they were causing my feet to hurt because they were poking through on each boot causing pain when I wore them . The cashier said no problem and did not give me a new receipt because they were the same size an identical . The second time I wore the new pair the heel was peeling and the color was peeling off I took them back to the store and had to wait 20 minutes for a manager to say ok as the associate had informed her there was visual proof the boot was defective . I never saw the manager and she sent the girl back to me 20 minutes later to tell me she was going to give me a merchandise credit for the amount . I did not want a merchandise credit I wanted it put back on my Von Maur card because that is the way they were purchased . I was a manager for over 25 years in Retail Stores and I was made to feel I had done something wrong because I returned a defective pair of your boots . The funny thing was I showed the girl I was wearing an older pair of identical boots and never had a problem with them . I also have 2 brown pairs and I have never had a problem with them . I felt disrespected by your manager and have never been treated so badly by a Von Maur employee and manager . The Customer Service is main reason I shop at your stores . I do have the managers name and will give it to you if you want it . Your Manager failed miserably here at trying to maintain a loyal Customer as I have been shopping at your stores since they first opened .In this case I give the Castleton Store a 0 at customer service and my feelings about Von Maur being a Customer Service First Store has been altered by you allowing her to treat a customer like this . It is true maybe you do not realize what she was capable of but she needs to be held accountable for her actions Diana Cain

I have to say the beautiful girl in the cosmetics section was outstanding helping me find new products Thank you Louise.

You changed your formula on the estee lauder CRP serum. I have used it for years and it is not the same. It also has a smell to it that it didn't have before. I'm not paying the same price for a product that has a less than superior formula and the customer thinks they are getting the same product. It is not doing what it use to do for my skin.

Marianna the taylor did an incredible job altering my husbands two sport jackets. They were Josef Aboud jackets purchased 16 years ago at Von Maur in St Charles, Illinois. Her work is incredible and she is very professional. Leo in the men’s department was also very helpful.

Purchased a mother of the groom outfit for upcoming wedding. Kate in the Women's Dept was so kind and helpful. She went above and beyond expectations. High quality store with high quality staff - they take care of you from start to finish. That's why I continue to shop here and online. It's nice to still have a finer store to shop at. Thank you Kate for all your help and also a thank you to the seamstress who took care of my alterations in such a timely manner. She did such a nice job, everything fit perfectly.

I love Sabine at the cosmetic counter in Kentwood, Mi
She is very good with matching my skin tone and always takes her time to explain products. I know when she helps I will love the products she recommends.

Amazing! Everything I get from here is great!!!!

I’ve been to the Von Maur three times In Rochester, MI since they have open and the service is definitely excellent. I’ve been disappointed each time with their clothing line and selection of clothing. The clothing line looks like they are catering to very old women, I’m mid 50s with an impressive career and I wish they would find a new ladies clothing buyer. I would love to see a store make it in that location but at this point I give them two to three years maximum.

One of the workers really stood out to us! Monica, she was very helpful and accommodating! Thank you Monica!

Today I needed a lipstick and visited Von Maur in Glenview, IL.
Luisa helped me find the right color. Finally I found the right lip brush, too.
The little bottles of perfume for my granddaughters will be a wonderful Valentines present.
Thank you, Luisa😘
Dorothee Gossel

I shop the Yorktown store in Lombard Illinois. I LOVE Von Maur. They're plus size department has the most beautiful clothes. You won't see your outfit on every other person in the room. I consistently get compliments on what I wear. I've always found their salespeople to be pleasant and helpful. The complimentary wrapping is a real plus.

MJ at the makeup counter was Fantastic!!!! I bought Estee Lauder skin cream and If you spend $50, you get a free bag with samples of Estée Lauder’s products!! I can’t wait til I get mine!! MJ was so helpful and knowledgeable!! I’m March they are running another promotion. I will definitely be back!!!!

This store is the absolutely worst customer service they have high prices I went in on January 31st at 4:00 p.m. I found a shirt I wanted to try on and the Man in the mens department discouraged me from trying it on he said haven't you ever tried on a Calvin Klein shirt before because it might not fit you I said I have not and he said well every time that I try them on they don't fit me and I have to get them altered I wouldn't recommend that you try on I've never been told that ever the shirt was $55.

I bought two dresses for a new years party. My husband wanted me to return one unless it went on sake. It had. So I went to the register in dresses with the dress in a bag and the receipt. I was a few days outside the price adjustment period mainly due to the cold weather before Christmas. The lady was the manager of womens...very rude. I told her my husband told me I could keep the second dress if it was on sale. She woukd return it, but not let me rebuy it. She was really rude in her tone and attitude. I found out later that she is the store manager. She wS like I will not let you rebuy the dress since you were the one to return it. I explained to her that somebody is going to buy it at that price what difference does it make. She's like at least it won't be you. I buy a lot at that store...not anymore. I've never had someone be that rude to me. I used to be in retail. As long as someone had their receipt and the item with the tag on it, we were always told to return it no problem, and if someone wanted to rebuy it...let them. Rude customer service will not help your new Jordan Creek store. Dillard's is in the mall too, and they are polite.

Surprisingly, I did not receive excellent customer service today. Normally, the service is top notch. Today, I went in to return a cocktail dress I ordered online and needed a replacement. The clerk processed my return and when I told her I needed another dress, she responded, “Happy dress hunting.” I found my own dress and proceeded to the shoe department where a lovely woman named Susan provided excellent service. I then went to look for a matching purse. Finding no one in the department, I left without the purse. One of the reasons I love Von Maur is the usual superb service.

I have made many purchases at the Overland Park, KS store over several years. While there are a lot of high end items over my budget, I have found some wonderful one of a kind things and great sales. No matter what, I have only experienced the best customer service of any store I have ever shopped in, regardless of what I bought or if I didn't buy anything. There is plenty of room to wander and shop, everything is meticulously organized, the store is sparkling clean, I never feel rushed, everyone I come in contact with is friendly and helpful and I would recommend this store to anyone. Regardless if I come in dressed up or in jeans and a T-shirt, I am treated the same. My husband loves to come and listen to the piano player while I shop. I always leave feeling relaxed and so glad I came. Being an American company, they also carry many brands made in the USA! I want to support the "made in USA" whenever possible. Thank you Von Maur!!!

I do not recommend trying in clothes in changing room! I was changing at the Greenwood location and a make manager walked in on me while I was undressed. No locks on doors and they do not follow any protocol they may have for a male employee entering into woman’s area because this would not have happened if they did! Very unhappy with their practices and procedure while I was in the changing room! Less than one star recommended for them!!!!

I ordered a sports coat online which arrived in five days. It did not fit so I returned the coat. The company received the coat via UPS 2 days after I dropped it off. The refund has not shown up on my credit card, though it is now 12 days past when they received the coat on their docks. I called customer service and was told refunds are taking 3-4 weeks. It didn't take that long for them to take the money -- why does it take so long to get it back? As soon as they record they have the jacket they could link up to their billing system and reverse the charge. I guess they like to sit on the money.

My husband bought me Chanel Noir for Christmas when it was decent price at bon Maur store . I didn’t like the smell so I returned it. I always used Lancôme La Bella for years ,but Von Maur pulled out that store . Too bad . I had to find any other parfume in Von Maur now because I had a gift car $146. I kept buying and trying for few days 3 other parfumés . So the last one I came to return with receipt and everything… the service lady were very rude . She told me not do it it anymore and next time they won’t give me a return . I had 2 little kids with me … I couldn’t talk to her the way i would alone. She asked me why and why I returning their parfume?… I told her because they suck after few hours I try them on . No , I was polite to her . I’m sure she doesn’t tell her buddies who steal stuff from their store and walk out with it . She said she has to throw out after parfume been returned… I’m sure her bedroom is full of gently one spray used parfume !!! Maybe next time offer a sample of Chanel first . Yes, I still want to return my Coatch floral parfume … but I dare to see her face

I shopped at the Orland Park store early. There were few salespersons available to assist. The gift wrapper claimed that I would receive a text message when my package was ready. After watching her wrap 3 packages for another customer and chatted with a co-worker, she finally told me that my package was ready a while ago. She smirked while claiming that text messages didn’t always go through in the building. If this were true, then why use them? I believe that she was being dishonest. This was my 1st time shopping there and perhaps the last time.