The Derby branch is a very popular store because all staff are faultless in customer care and have exceptional knowledge of VPZ products and the health benefits of vaping over smoking. I visited the l... Toon meer
Bedrijf heeft geantwoord
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The Derby branch is a very popular store because all staff are faultless in customer care and have exceptional knowledge of VPZ products and the health benefits of vaping over smoking. I visited the l... Toon meer
Bedrijf heeft geantwoord
The Derby store are always fantastic! The sincerity they bring to the table makes it feel like a community when you go in there, the way every shop should be. Every single team member I've spoke... Toon meer
Bedrijf heeft geantwoord
Alex was lovely when serving me, great attitude a good laugh and made sure i got the best deals. £26 on liquids, sorry no i also got pods x but in all seriousness please grab a loyalty card and spen... Toon meer
Bedrijf heeft geantwoord
Lovely expierience with Alex today! Knows what he's talking about, very helpful and supportive and a good sales man. Great hanging around and having a giggle too ☺️
Bedrijf heeft geantwoord
VPZ began in 2012, when our founders, eager to quit smoking, discovered that vaping was the only method that truly helped them kick the habit. Quitting smoking - especially alone - is no easy feat, and this was the spark that ignited the VPZ journey. What stood out to our founders while switching to vaping was the poor customer experience, limited availability, and lack of choice when sourcing liquids and coils. Motivated to help others quit smoking and aware that there were around 12.4 million smokers in the UK at the time, they opened the first VPZ store in Leith, Edinburgh. Their goal was simple: to help the local community make the switch, provide exceptional customer service, and spread awareness about vaping across the UK. Today, the evidence supports vaping as a powerful tool in the NHS stop-smoking strategy. While the well-known “95% less harmful” figure comes from a 2015 Public Health England review. Recent statistics show that around 5.5 million adults in Great Britain now vape, including roughly 3 million ex-smokers. Over the past five years, approximately 2.7 million people have quit smoking using a vape. In fact, the number of vapers now exceeds the number of smokers, with 5.5 million vapers compared to 4.9 million current smokers. Yet public perception still lags: studies show that 85% of smokers in 2024 underestimated how much less harmful vaping is, often believing it to be as harmful - or more harmful - than smoking. Educating smokers about the reduced risk could help more people make the switch. Our mission remains to assist those who want to quit smoking and support existing vapers on their journey. We do this through excellent customer service, an incredible range of products, cutting-edge technology, and local accessibility via stores across the UK. VPZ is still a family-run business with our headquarters in Edinburgh. Since opening our first store in Leith in 2012, we’ve grown to over 190 stores nationwide - and we’re not stopping there. Once recognised in the Virgin Fast Track 100 as Scotland’s fastest-growing business and 24th fastest-growing in the UK, our aim is to continue expanding until there is a VPZ on every high street, helping communities across the country make the switch to e-cigarettes. We pride ourselves on the expert knowledge and customer service of our vape store staff, who are always happy to help new and existing vapers find the right products to stay on their journey to becoming cigarette-free. Many of our team have been through the journey themselves, so they truly practice what they preach. You can rest assured that you’ll receive top-notch service at any VPZ store. All our Store Managers and Assistant Managers undergo rigorous product and service training before assisting customers. Great customer service, in-depth knowledge, and a genuine passion for vaping are at the heart of everything we do. We strive to provide expert advice and always recommend products that best meet our customers’ individual needs. When visiting any one of our VPZ stores across the UK, you can expect the biggest range of e-liquids nationwide and the best vaping devices on the market. Not only do we stock the hottest e-liquid brands from around the world, but our sister company, Absolute E-juice also create and manufactures our own brand e-liquids such as Self Juice. This is all done with meticulous care and attention at our state of the art production facility right here in Edinburgh and we utilise our staff to help create these flavours, why wouldn’t we. This means we can guarantee the best quality eliquids to every VPZ customer. All of this is crafted with meticulous care at our state-of-the-art production facility in Edinburgh, where our staff are actively involved in developing new flavours. This hands-on approach ensures that every VPZ customer receives e-liquids of the highest quality. So why not pop in-store today or browse the range on our site and make sure to follow us on Facebook, Instagram and X for all of the latest updates!
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Kiosk 14A, East Street, Derby, DE1 2AU, Derby, Verenigd Koninkrijk
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The Derby branch is a very popular store because all staff are faultless in customer care and have exceptional knowledge of VPZ products and the health benefits of vaping over smoking. I visited the lovely store today and Ali was extremely warmhearted & knowledgeable about my VPZ requirements. Her gentle sense of humour, people skills and incredible empathy go hand in hand with her knowledge of cost effectiveness for the customer. She is an asset to the store and her manager. She values her colleagues too and enjoys working there - which is a rarity in today’s workplace! Great lady, great staff and fabulous products. Unequalled. 👍🏻😌🌸

Antwoord van VPZ - Derby
Excellent experience with the staff ,very knowledgeable and helped me start my vaping journey again .

Antwoord van VPZ - Derby
Knowledgable, friendly and informative. I was really impressed with the customer service

Antwoord van VPZ - Derby
Alex was extremely helpful and knowledgeable, and helped us make an informed choice. Credit to the shop

Antwoord van VPZ - Derby
Alex was lovely when serving me, great attitude a good laugh and made sure i got the best deals. £26 on liquids, sorry no i also got pods x
but in all seriousness please grab a loyalty card and spend all ur pay here theyre all lovely staff and deserve a pay rise. far too good at their job because they convince me into liquids ive never even thought of before.
i will be back next month as per usual, thanks Jasmine.

Antwoord van VPZ - Derby
Lovely expierience with Alex today! Knows what he's talking about, very helpful and supportive and a good sales man. Great hanging around and having a giggle too ☺️

Antwoord van VPZ - Derby
The Derby store are always fantastic!
The sincerity they bring to the table makes it feel like a community when you go in there, the way every shop should be.
Every single team member I've spoken to there seem like they've taken some sort of Charisma Masterclass, there's never a dull moment and there's always jokes cracking off every other sentence.
They're always quick to focus on *you*, by getting you the best deal, giving some masterful advice on your tastes, and never trying to push anyone out of their budget.
I'd love to compliment every team member there for their individual hard work and clear sense of responsibility and integrity to their jobs.
But also keep in mind, that it's all down to the manager on who he hires, and how he shapes the attitudes of his team.

Antwoord van VPZ - Derby
Alex and Elliot are good lads always recommend me new flavours and tohave a little chat with. They are always welcoming to everyone walking in and do a good job.

Antwoord van VPZ - Derby
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