This company needs to be much clearer about warranties and pricing. What Vtuvia support says and what the shop actually charges are two very different things. I had to travel and pay $100 just to... Toon meer
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Lees wat reviewers zeggen
After making my purchase, I noticed that the security apply in order to send my order, making sure it was me who made the order it was great 😃 after that I have my order in no time! Thank you.
I am American child, I much like this electronic bicycle. This bike allows american children and me to super fun! I ride bike to factory all days! Bike is much fast, Xi with friend Sean and Rick ri... Toon meer
Orders through this orangization was really easy. They even reached out to me to give me updates on my parts order and even that another part I wanted was now available. The folding bike they sell is... Toon meer
Bedrijfsgegevens
Over VTUVIA Electric Bike
Geschreven door het bedrijf
Ride Easy. Ride Free.
VTUVIA Electric Bikes bring fun and freedom to riders of all ages. Powerful, reliable, and easy to ride — perfect for commuting or adventures.
Contactgegevens
4250 Shirley Ave. El Monte, CA 91731, 91731, El Monte, Verenigde Staten
- (+1) 240-748-0109
- support@vtuviaebike.com
- vtuviaebike.com
4,2
Goed
32 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Prompt and accurate response!
30 april 2026
Outstanding customer support
The support team is awesome. Great follow up!
28 april 2026
Review zonder uitnodiging
After making my purchase
After making my purchase, I noticed that the security apply in order to send my order, making sure it was me who made the order it was great 😃 after that I have my order in no time! Thank you.
10 maart 2026
I bought the SX20 about two years ago…
I bought the SX20 about two years ago and usually ride around 30 miles a week. So far, I’m really happy with it. It’s a fun way to get outside and still get some exercise. The low step-through design makes it easy to get on and off, and the ride feels really stable. Best of all, it’s been super easy on my kness.
10 februari 2026
Review zonder uitnodiging
Customer service is top notch with…
Customer service is top notch with Vtuvia. They are able to get my replacement parts in a timely fashion and were friendly while keeping me updated every step of the way.
28 januari 2026
DO NOT BUY IT HERE!
This company needs to be much clearer about warranties and pricing. What Vtuvia support says and what the shop actually charges are two very different things.
I had to travel and pay $100 just to bring my Rendeer e-bike to the shop to replace the controller. I reported the problem six months after purchasing the bike. Support sent me videos that did not solve the issue, and then—suddenly—poof, I’m told I’m out of warranty.
After that, support said it would be $150 to replace the controller, but the shop charged $300. Huge difference.
Be very aware of what kind of controller your bike has. The quality is cheap and poor.
I will never buy from this company again.
13 januari 2026
Antwoord van VTUVIA Electric Bike
Hi Sony,
Thank you for taking the time to share your experience. We are sorry to hear about the frustration caused during the repair process and would like to clarify a few points to avoid any misunderstanding.
Regarding the $100 transportation cost, this was incurred when the bike was delivered to the service shop by a third party. This transportation arrangement and cost were not requested, arranged, or charged by VTUVIA, and therefore are outside of our control.
After reviewing your case, our support team confirmed the issue was related to the controller. The controller is covered under a 1-year warranty, which is clearly stated on our warranty page. Once it was determined that the repair was no longer eligible for a free replacement, we informed you that the replacement controller cost was $150 for the part itself.
At that time, we offered two repair options:
– Having the replacement part shipped directly for online/self repair
– Visiting a local service shop for in-person repair
You chose to proceed with a local shop. Please note that local service shops are independently operated, and their labor and service fees are set by the shop itself. As a result, their final repair charge may differ from the cost of the replacement part alone.
We sincerely apologize for any confusion this may have caused and appreciate your feedback, which helps us improve transparency and communication for our riders.
Best regards,
The VTUVIAEBIKE Team
I ordered it and received it in a few…
I ordered it and received it in a few days. It went on almost without any problems, but the leads were almost too short to be easy. I finally got it back together and it works great.
26 december 2025
Buyer experience / awareness regarding…
Buyer experience / awareness regarding Vtuvia E-Bike (Vtuvia Motors)
I am sharing my experience to help other buyers make informed decisions.
I placed an order for an e-bike from Vtuvia E-Bike (also referred to as Vtuvia Motors) via Alibaba in May 2025, paying 1500 USD.
As of today 08.01.2026 (over 8 months later), I have not received the product.
During this time:
No valid international shipping proof has been provided (no airway bill, bill of lading, export or customs documents).
Only generic domestic China tracking was shown, which is not linked to my order and does not demonstrate export or delivery.
Communication has been repeatedly delayed, and no clear confirmation of shipment or refund has been provided.
I am currently working with Alibaba Trade Assurance and EU consumer protection (ECCNet) to resolve this issue.
This post is shared to raise awareness so other buyers can carefully assess the risks before placing high-value orders with Vtuvia E-Bike / Vtuvia Motors.
9 mei 2025
Review zonder uitnodiging
Great folks
Orders through this orangization was really easy. They even reached out to me to give me updates on my parts order and even that another part I wanted was now available. The folding bike they sell is exactly the same as what I have, just mine is from a different seller of 4 years ago so parts for their’s are same as mine so works out great. Keep up the great work and keep the great people.
8 december 2025
Quick service Ann saved money with spin…
Quick service Ann saved money with spin the wheel. Thanks
4 december 2025
I always enjoy the speed at which my…
I always enjoy the speed at which my parts arrive! Top notch service.
24 november 2025
Antwoord van VTUVIA Electric Bike
Hi Tony,
Thank you for taking the time to leave us a review! We’re thrilled to hear that your parts arrived quickly and that you’re happy with our service. Fast and reliable support is something we always strive for, and your feedback means a lot to us.
Enjoy your ride, and we look forward to serving you again!
Best regards,
The VTUVIAEBIKE Team
VTUVIA SJ26 IS A GREAT BIKE
VTUVIA SJ26 IS A GREAT BIKE. MOT A PROBLEM TILL AROUND 2500 MILES AND STARTED HAVING SOME PROBLEMS. YOUR SUPPORT WAS NOMINAL. HAD A REAL HARD TIME GETTING INFO ON THE CORRECT PARTS TO REPLACE. ALL IN ALL, I AM PLEASED WITH VTUVIA. YOU MAKE A GREAT AND DEPENDABLE PRODUCT.
25 november 2025
Antwoord van VTUVIA Electric Bike
Hi Garry,
Thank you for taking the time to share your honest feedback and for riding your SJ26 for over 2,500 miles — that truly means a lot to us.
We are very glad to hear that you find the SJ26 to be a great and dependable bike overall. At the same time, we sincerely apologize for the frustration you experienced when trying to get support and correct replacement part information. That is not the level of service we aim to provide, and your feedback helps us understand where we need to improve.
We are actively working on improving our support experience and making parts information clearer and easier to access for our riders. If you ever need assistance in the future, please feel free to reach out to us directly at support@vtuviaebike.com
, and our team will be happy to help.
Thank you again for your support and for being part of the VTUVIA rider community.
Best regards,
The VTUVIAEBIKE Team
Order was late but they kept in touch…
Order was late but they kept in touch to see if that was ok. Very good customer service.
30 oktober 2025
Antwoord van VTUVIA Electric Bike
Hi Beverly,
Thank you for your understanding! We’re continuously working to improve our order processing to avoid delays in the future, and we’re glad our team could keep you updated throughout. Your feedback is very valuable to us!
Best regards,
The VTUVIAEBIKE Team
Antwoord van VTUVIA Electric Bike
Thank you so much, Lawrence! We’re thrilled to hear you’re happy with the saddlebags, our service, and the fast shipping. Your support means a lot to us!
Best regards,
The VTUVIAEBIKE Team
The light is a good product
The light is a good product. But it took a very long time to receive it and the tracking is so confusing.
14 oktober 2025
Antwoord van VTUVIA Electric Bike
Hi Phillip.
Thank you for your feedback! We are glad to hear you like the light. We are very sorry for the long delivery time and any confusion caused by the tracking. We are continuously working with our shipping partners to improve delivery speed and make tracking easier to follow. We appreciate your patience and hope you enjoy your purchase!
Best regards,
The VTUVIAEBIKE Team
Good product support.
Quick service and helpful with answering questions about the purchase.
9 oktober 2025
Antwoord van VTUVIA Electric Bike
Hi Brad,
Thank you for your kind words! We are thrilled to hear you had a positive experience with our support team. We always aim to provide quick and helpful assistance, and your feedback means a lot to us.
Best regards,
The VTUVIAEBIKE Team
Excellent Knowledge customer service…
Excellent Knowledge customer service Thank You.
12 september 2025
Antwoord van VTUVIA Electric Bike
Hi Stephen,
Thank you so much for your kind words! We are glad our team could provide the support you needed. Your feedback really encourages us to keep delivering excellent service.
Best regards,
VTUVIAEBIKE Team
Fast and efficient
The support team reviewed my issue, sent the parts needed and received them timely
22 augustus 2025
Antwoord van VTUVIA Electric Bike
Hi Mark,
Thank you for your feedback! We are glad to hear that our support team was able to resolve your issue quickly and get the parts to you on time. Your satisfaction is very important to us!
Best regards,
VTUVIAEBIKE Team
Great bikes and accessories
I love all the eccessories I got You guys have good products. I hope you keep it that way.
20 augustus 2025
Antwoord van VTUVIA Electric Bike
Hi Tina,
Thank you for your kind words! We are thrilled to hear you love our bikes and accessories. We will continue working hard to keep providing high-quality products you can enjoy.
Best regards,
VTUVIAEBIKE Team
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