Paid for device but cannot get the promised software — no response
I purchased a VXDIAG VCX FD for GM from the official website vxdiag.com. The device arrived, but I cannot use it without the diagnostic software.
Their own Order FAQ clearly states that after purchase they provide the software download link based on your order, and that email support responds within 24 working hours. I first contacted them last Thursday and have since reached out multiple times by email, live chat, and the website contact form. It has now been several days with no response at all.
I need the GM GDS2 software and the CAN FD patch to diagnose my vehicle — this is the entire reason I bought the device. Without the software, the tool is useless.
I would gladly update this review if they deliver the software as promised. Right now I cannot recommend buying here until the after-sales support actually responds.



