Wakefit Mattress Reviews 260

My experience with Wakefit has been very disappointing. They never deliver products on time and continuously keep changing the delivery dates. When you try to contact customer support to raise a complaint, they do not even register it and simply assure you that the product will be delivered on time — only to change the delivery date again later.

Writing this review after using for around 3 years.
Customer service and assistance is pathetic. Recliner is still under warranty and the customer service has been delaying the technician visit for months now. No proper updates or any resolution for the raised ticket. Customer service just keeps on raising the same ticket again and again.

Product was good and comfortable no doubt in it but getting no assistance after 3 years of purchase make it waste of money and time & effort chasing customer care which will never update you and provide resolution.

Pathetic service. Defective items. No support.

Very cheap n poor service no support n delivery agents focussed on new sales

Literally the worst Seller online.
Their support is just to console you they do not resolve anything just will say, we are sorry, we will try, wait for next few days..
I don't even call it service they gave. They do it like favor of delivering your product. Only mistake I made is paying directly upfront, I would rather order another product from their site (COD) and never pickup so they can have taste of the service they give.

And would do it multiple times...

Pathetic customer service. Took me two months, 15 calls, and countless messages to get a refund for a defective product under warranty - 3 month old product

Very disappointed with Wakefit service.

Ordered 12 curtains + 1 mattress (Order ID: [ORDER202604DCC904 & ORDER202604UGJFSV]). Curtains came after 1 week delay, mattress still not delivered after 12+ days.

Now they are refusing refund for curtains saying "no policy". This is unacceptable.

If not resolved immediately, I will escalate this to Consumer Helpline and Consumer Court.

#Wakefit #ConsumerRights #PoorService

Worst possible customer service out there

Recliner not working zero service support inspite of calling many times

Repeated order delays and customer care cut the calls instead of reesolving issues.

Wakefit is the worst company. Delivery timeliness promised but missed many times. Worst customer support and executives who while trying to apologise for delays actually have a nasty ugly tone. Wakefit you have huge competition. Time you stepped up your game or shut down

Wrong product delivered did not get resolved even in a month not providing replacement or refund

Today we visited the T. Nagar showroom to purchase pillows and pillow covers. Unfortunately, both items were out of stock. We managed to get two pillows only by placing an online order, but even the pillow covers were unavailable. We were quite surprised by this response and are totally disappointed with the experience.

I placed an order with Wakefit, but my delivery is still pending. Every day I have to call customer support myself, and even then I don’t get any clear or proper response. This is very disappointing and unprofessional service.

I request you to either deliver my order immediately with a confirmed date or initiate a full refund without further delay. If this issue is not resolved soon, I will be forced to escalate this complaint on consumer platforms.

Kindly take this seriously and resolve it as soon as possible.

Very disappointed with Wakefit’s service. I ordered a Classic Foam Mattress on 22nd March, and after making a modification on 25th March, the delivery date was pushed from 30th March to 6th April. Now, without any proper explanation, it has been further delayed to 14th April.
This was a prepaid order, yet there is absolutely no commitment to timely delivery. Constantly changing delivery dates and lack of communication clearly shows poor customer service and zero accountability.
Extremely frustrating experience — not what I expected at all. I would not recommend Wakefit if they cannot even honor their promised delivery timelines.

Would have given 0 or -ve stars if there was an option. Company sends damaged furniture (wing chairs) by post and accepts no responsibility nor responds to requests for replacement or refund. Shouldve read other reviews before purchasing, DONT BUY FROM THIS COMPANY.

I would have given negative rating if available to wakefit for its services. I have ordered a mattress direct from their website but the delivery was delayed. Even asking their customer care I got response "can't resolve your issue as working hours are over for the day". No accountability towards delivering the product to the customers on time.
Interesting part is the delivered product was different (and cheaper) than the ordered one. They assured to replace it but funny thing is they delivered wrong product again. After struggling over a month, cancelled the order.
I strongly suggest not to buy mattress from wakefit website.

I had an extremely disappointing experience with this brand. I placed an order for a chair armrest back in February, and despite completing the full payment, the product has still not been delivered.

What’s even more frustrating is the complete lack of accountability from their customer service team. I raised multiple requests and escalations, but instead of resolving the issue, they repeatedly closed my tickets without providing any solution or proper response.

This has been, without a doubt, one of the worst customer service experiences I’ve ever had. There is no transparency, no ownership, and no respect for the customer’s time or money.

This will be my last interaction with this brand—I will never purchase from them again. I strongly advise others to avoid this company if you want a hassle-free and reliable experience.

I'm extremely disappointed with the installation service provided by Ajay victor D souza from wakefit. His behavior was very rude and highly unprofessional throughout the entire process.
During installation, he even disrupted and damaged our WiFi connection, which is completely unacceptable. The delivery team had already informed us that the cot was too heavy to carry to the first floor, so it was left on the ground floor. Even when there were workers available in our house who were willing to help move the cot upstairs, he rudely refused and clearly stated that he would not assist in moving it.
This shows a complete lack of responsibility and basic customer service. As customers, we expect cooperation and professionalism, but instead we were met with arrogance and unwillingness to help.
Because of this experience, I would not recommend this installation service anymore. Immediate action should be taken, and such behavior should not be tolerated.

I would like to share my recent purchase experience with Wakefit’s online store.
On 22nd February 2026, I placed an order that included a King Size Latex Pillow. However, on 27th February 2026, I received a Standard Size Latex Pillow instead. I immediately raised a return request, and the product was collected on 28th February 2026.
Since then, I have been continuously following up with customer support. Unfortunately, the responses have been inconsistent and unhelpful. Despite acknowledging the return pickup, the team has neither processed my refund nor provided the correct product. Repeatedly, I am informed that the item is “non-refundable,” and at the same time, they mention that the correct product is “out of stock.” As a paying customer, this experience has been extremely disappointing.
It has now been more than a month, yet there is no resolution, refund, or replacement. Each time I contact customer support, a new representative repeats the same information without offering any concrete solution.
Based on my experience, I cannot recommend this vendor. I would advise others to exercise caution before purchasing products from this platform due to the poor customer service and lack of accountability.