Walesviptransport Reviews 

We booked this company because it advertises itself as a VIP travel service. We paid £240 for a return transfer from Cardiff to Bristol Airport, with a Mercedes V Class confirmed on our invoice.

The outward journey started poorly. The driver initially went to the wrong collection address, then had to drive back, causing an unnecessary delay at 3am. Although the Mercedes was provided, much of the journey was spent listening to uncomfortable personal details about the driver’s private life, which was not what we expected from a professional VIP service.

The return journey was far worse. While we were boarding our flight, we were told another driver would collect us, described as a “VIP upgrade”. On arrival, there was no Mercedes V Class. Instead, an Uber driver arrived in a scratched car with a damaged sunroof and flip-flops in the back. The company later admitted this was not an upgrade and did not meet what we had booked.

The replacement driver said he had been contacted the day before, contradicting the company’s explanation that the original driver had only just become unavailable. We were not informed of the change until boarding, leaving us with no practical alternative.

After landing, we went to the collection point we had been instructed to use, but the driver was elsewhere. We spent around 30 minutes outside the airport making 16 calls, sending messages and videos, and sharing my live location. The driver became aggressive and insisted we were in the wrong place, but it eventually became clear that he was waiting in the wrong location.

When we finally found him, he was wearing a hoodie and cap and explained that he was the original driver’s cousin. He also shared details about the school runs he needed to return for, which I found inappropriate to disclose to passengers.

We understand that genuine problems can occur, but we expected clear communication and a suitable replacement. Instead, we received conflicting information, an unsuitable vehicle, poor communication and a stressful airport collection.

Being offered £10 compensation initially felt insulting. This was later increased to a £60 refund, which we had to chase after it was not paid within the promised 24 hours.

We paid extra to avoid exactly this kind of stress. A damaged Uber being described as a VIP upgrade is unacceptable, and we would not use this company again.

We paid £240 for a return VIP transfer from Cardiff to Bristol Airport (£120 each way), with a Mercedes V-Class specifically confirmed on our invoice.

Even the outward journey had issues. There were two pickup addresses and the driver went to the wrong one first, around 20 minutes away. The correct Mercedes was provided and he was smartly dressed, but at 3am we spent much of the journey hearing very personal details about his ex-wife, current wife and other personal business. Not exactly the professional VIP experience we expected.

The return was far worse.

We messaged them while boarding our flight home to say we were boarding, and only then were we told a different vehicle would be collecting us. Nobody contacted us beforehand or asked whether we were happy to accept a replacement.

At Bristol, we discovered our “VIP transfer” was actually an Uber driver in a car who told us he was the original driver’s cousin and was doing the journey as a favour.

He was waiting in the wrong place, leaving us outside the airport for around 30 minutes making several calls trying to locate him. The person handling the calls was also trying to locate him, ( apparently this was the uncle) but the driver had stopped answering calls because he was angry that he couldn’t find us — despite him being in the wrong location. We were simply at the drop of point where the driver told us to meet him again for collection.

When we eventually found him, he was dressed in a hoodie and cap and told us he was in a rush to get back for a school run.

We paid £120 for a Mercedes VIP transfer. If we’d wanted an Uber, we could have booked one ourselves.

The company later acknowledged in writing that the return journey “did not meet the vehicle and service standards we had agreed.” Their initial compensation offer was just £10, eventually increased to a £60 partial refund. We were told this would be received within 24 hours, but had to chase again when it didn’t arrive. The £60 has now finally been received only because we had to chase this up.

We were told this is a family business, but from our experience the whole operation felt extremely informal and nothing like the professional VIP service being advertised.

Very disappointing and unprofessional. I wouldn’t use them again and would strongly recommend looking elsewhere if you want a genuine VIP transfer. I have had better service from using just a normal taxi driver.

I used the service when I needed it for
a family holiday and found on Google and we needed a big van and he turned up early and gave us plenty of time to load up and made sure it all fitted in to the van. (extra points on the cleanliness and nice smell) best was it was so Comfortable and roomy for the kids. Will definitely booking again.

I found Walesviptransport through Bark online. We’d needed an sirport transfer and pick up to Bristol . Their communications were spot on throughout our dealings , and the Mercedes Vito’s swallowed up luggage and family of 4 with ease and comfort . Book with confidence !

Booked a trip to Bristol airport there and back. Both days the driver was on time. The quality of the car and service were both excellent. Overall it was a great journey for me and my family. If you looking for a trustable transport driver then I'd highly recommend Walesviptransport to others. Will definitely be using them again in the near future.

Booked a last minute trip to Bristol airport and the quality of the car and service were both excellent. I'd highly recommend them to others.

Used service for my family members. Great experience and good drivers. Will be using again!

Planned to go away with the family over the bank holiday weekend and walesvip were top notch. Made sure I got to the airport in good time, stress free!

I will definitely be using them again!

Had had a long day at work, needed a bit of peace and quiet. The drive was able to understand and perceive that. So was given a calm journey home, just what I needed!!!!

Have used these guys a couple of times now. They have been brilliant on both occasions.