wallacebishop.com.au Reviews 4

Waiting on a 5.000 refund they took out of my account when I cancelled sale .as she told me the wrong price at tuggerah .had to go broke for 3 days now .this morning said it will definitely be paid today as large amount this still hasnt been paid so day 4 now .Will be sitting alday in there shop Tommorow and till this is done .never shop there again

Purchased a wedding band and its was heavily scratched when received. Ring was sent back and cleaned. After being married within 1 week the ring was scuffed and scratched to the point of not being able to be worn. It was worn lightly and with care.

Extremely poor quality and poor quality control. Do not recommend

I wanted to arrange for some jewellery to be valued for insurance purposes.A person had recommended that I try Wallace Bishop at Werribee Pacific, so I did. And I am SO GRATEFUL for that recommendation! I want to sing the praises of the very knowledgeable and friendly lady called BARBIE, who assisted me. I cannot speak highly enough about her! Nothing was too much trouble. Barbie was amazing. In a time when any level of service is virtually non-existent, Barbie's customer service skills are exceptional.

I ordered online Tissot brand Lady's wrist watch on 21-11-22 and for the New customer there was a welcome discount But the code didn't work so, I had to call them and did the order online and I chose to pay via Zip pay which was accepted as a payment option and received the email.

My money was gone via Zip pay But they didn't send my delivery, holding my order and I was just keep waiting for my delivery to arrive but never delivered the order and I made an enquiry to the customer service desk and they ask me to put the order again because customer service said they cancelled my order twice because they don't want Zip pay payment without any notification to me.

So, this order was a Gift to my In-law so, I made online order again by paying my personal Bank account again didn't get the order delivery. When I contacted to customer service and found out they put my order as a suspicious order as thwy said on phone so, I couldn't make any order through Wallce Bishop which is very much frustrating and harassment to the customer lingering, not providing the clear information on online about the payment options and the customer service people was just pretending as if they are helping but not really helping.

My question to wallace Bishop is Why you don't provide clear information to the customer and kept lingering and put in the dark???
My First time experience which was ridiculous and disgusting service.
Then I had to order online from different store with no issues.