Warehouse Stationery Reviews 

I am not one to complain and up until now have only every had good experiences with warehouse stationary Porirua and o line services. However I Have recently purchased from Fotofinish which is the system they use to print photo products. The order confirmation is prompt but everything else after that is disappointing. I have called the Porirua store multiple times, on different occasions and every day of this week regarding my order. Not once has someone answered the phone in-store, I am aware they are currently merging with warehouse however it is not good enough no one has picked the phone up to answer a few questions, instead making me drive to the store and have to speak to one of the workers who had no idea where my order was or what to do to provide assurance. The website states it will take 5-7 buisness days and it has now been 11 working days since the order was placed, nothing on the website indicates any reason for delay and no email about order delay either. Please answer your phone or update your website please.

Yours sincerely,

A very annoyed customer

I should have done this a long time ago to rate the Manukau store as one of the best stores in any retail experience I have had!! The most friendly, helpful and kind staff especially JAG awesome guy!! He was so kind that he even went out of his way to not only help me choose the right printer but a week later I had wifi issues while printing so when they didn't have in stock the right adapter & I needed urgently to print lots for my business, he lend me his own personal one he owned until I buy one of my own. So few days later I thanked him as I was able to print my urgent printing and respectfully returned his item. I told JAG he should be the manager so big 5 stars to him & their awesome staff!!

Hi there!
I dont consider myself a complaining type, but wanted to give honest feedback. Royal Oak Warehouse Stationery are not the most efficient.

Waited 45mins to get a simple printing task done, saw x2 customers give up and leave within this time, got passed from staff member to staff member..

Advise hiring more competent staff who actually want to be there. One slim Indian male worker is the best.. Apologies don't know his name. I have observed customers get frustrated all the times I have visited...

P.S. Got job done in 5mins for $1 in Royal Oak Mall, no problem. Won't return.
Peace

Negative (-) STAR FOR REVIEW!!!!

I placed an order for my Business Card at Manukau Warehouse Stationery last 19 April 2022, and today, it is already 7 May. Until now, there is still no update or anyone to contact me regarding my order!!!. According to The Warehouse stationery website, it will only take 7 days for me to receive my order. I did some follow up the following week, and one of the staff told me that the designer for my business card would contact me. The designer contacted me for the approval for the design BUT!!, after that, I haven't received any updates or messages from anyone.
I rang the Warehouse Stationery, and they said they would contact me via email if my order were ready for pick up. Since I still haven't received any response from The Warehouse stationery, Last 2 May, I went to the store in Manukau, and the staff told me to "WAIT!! " I want to ask, HOW LONG DOES IT REALLY TAKES TO MAKE A BUSINESS CARD?!. I asked two of their staff, "how much longer should I wait to receive my order. It has been 19 days already," and they kept telling me to wait. I wasted my time, gas, and effort going to the store because I needed the business cards already, and I've been waiting for 19 days to receive them. And it frustrates me that there was no assurance on how much longer I should stay.

Last 4 May, I called to follow up regarding my order, and they just kept telling me to wait.

Yesterday 6 May, I called the store THRICE!!! And nobody answered my call!! They probably know my number by now. What is going on here?!! And I called The Warehouse Stationery at Manukau again this morning using a different phone number, and they ANSWERED. The customer service representative told me to "WAIT, until it is ready to be picked up" THE CUSTOMER SERVICE GIVEN IS VERY POOR!!!

I went to Warehouse Stationary Dunedin on tuesday 3rd May at 12.50. By the time I found what I was wanting to purchase and went to the counter I was the only customer in the shop. 3 staff behind the counter, 1 was printing photos 2 talking to each other and another staff member filling a shelf to the rear of the shop. I waited....looking over at the 2 chatting....looked over at the perso filling the shelf and thinking who is going to serve me. I know I was seen....I had eye contact fleetingly. I waited a wee bit longer....being patient....then decided that my custom was not wanted. I walked out. Im rather discusted....being a business owner and working in customer service myself, I would be very unhappy if any of my workers ignored customers to this extent.

WareHouse Stationary Paraparaumu, NZ
Went to print off some documents. 10mins later realised they did not return my USB stick. They couldn't find it even though I printed documents 10mins ago. Counter staff called the girl who served me and she couldn't remember. I suspect she just threw it into the trash and couldn't be bothered with it. The shop was not busy and I dont believe she could not remember what she did with it. The USB stick is not expensive and easily replacable but it should be returned.
I found that staff to be uninterested and stroppy. One girl, Joyce, I've dealt with on previous occasions I've found to be particularly bad and quite honestly she needs to find another job.

Warehouse stationary Chartwell - bad service. Got my passport photo taken. Extremely poor service. They don’t even take the time to cut the photos when requested. Was asked to pay an extra 3 $ when I asked them to cut the photos to the actual size. Seriously!

Have bought office furniture a few times and the quality is below average. Veneer on office tables is paper thin. A piece of sellotape that got left on the bench basically ripped off the strip of veneer. Office Chairs are now worn through after two years of careful use. Poor product that is not cheap. Overall disappointed.

After being told over the phone my order was ready, got there and they weren’t! Was told they won’t be ready till the next day got there the following day to collect my photos which were the worst quality photos I’ve ever had printed. So guttered!!!!!!

Just been advised that my online order that I should've received between 2-4 working days now wont get to me until between 8-9 working days. Really not good enough! Will now have to purchase the item elsewhere then return the item for a refund when it eventually gets to me. No notices on their website at all on delays. I would've purchased elsewhere if I had known.

My family and I went here today and honestly best experience ever, The staff are super kind and helpful, They help us getting everything we needed for school. although most of the reviews are bad, I think it just depends on what one you go to. Thanks.

Over priced - AVOID where possible. They extract TOP dollar for minimum quality. That "Warehouse Stationary" name is misleading. You are NOT paying wholesale - something "warehouse" suggests.
Staff do their best but always seem a bit busy - there are often queues. The two stars is generous.

Warehouse Stationery Petone. Why do I keep going there? No printer at home is the answer - will buy one but not from them. Long queues with only one sour-faced person serving while other staff members stand around talking or planning their break time, or better still they approach you and tell you to where to stand in a line and then walk away! Just when you get to the front of the queue they often serve others who aren't even in line. No apologies, just rudeness, they don't even complete the sale before chatting with other staff or walking away, often leaving you to take your own receipt and go on your disappointed way. No smiles, no thanks, no "have a nice day" - just indifference. Consistently diabolical and lacking any customer service skills or focus - enter at your own risk.

I ordered some printers ink and a few other bits last Friday to click and collect, told I'd be sent an e-mail when ready. Inquired on live chat two days ago as no e-mail sent and was told they would check and get back to me. Nothing. Tried again yesterday and was told the order had been sent to Lincoln Road. Called Lincoln Road this morning and was told yes the order was there. Went to pick up this afternoon and waited for half an hour while they searched for the order, finally it was found behind the information desk!! Not a happy cappy.

Whilst most staff at the UH store are customer service focussed the female superviser is unpleasant to deal with, rude, unhelpful and really needs some customer service training, if shes having a bad day perhaps she should stay home.

Had a bad experience at the mount maunganui warehouse stationary, no one would help. Staff couldnt switch picture to jpg. Staff clearly did not know a lot about computer work. Staff should be younger, freindly and bubbly. As the younger generation grew up around computers. The staff avoided my problem. The maori lady was rude and sarcastic. The maori man just didnt know how to do the work he should have known. The old gentleman just avoided me full stop. Terrible customer service. Im not racist in anyway being a maori myself but its the only way i could describe the staff.

Useless business took my money a week ago for a multiple item order I placed, and have only gotten back to me after a week to say "all" my items were cancelled without any good reasons.

Now I cant even re-order the same things because they're not in stock anymore.

They were definitely in stock when I placed the order week ago.

The worst click and collect service in N.Z. The online system splits the delivery of your items into 3 packages automatically (one to your physical address and the rest to your initial desired store you choose to 'click & collect'). Emails are sent to say your parcel has arrived and you wait outside for a long time and staff don't have a clue where 2 parcels are. After being told it is not there you return from NZ Post to wait for 30 minutes and they try to blame it on NZ Post again. You show them NZ Post email that confirms its been dropped at Warehouse Stationery, and still continue to not know where your products are. Then a lady at the store calls you 4 hours later to tell me it is my fault that they have sent the items to the other warehouse and does not want to send me an email to outline her claims. Stupid system and unhelpful staff. You call their 0800 number and no one answers in 40 minutes. I should have ordered them from Office Max instead.

I used them many time, helpful customer service, I got once a damaged table and been easily to replace, and was fast response as well.