Boiler installation carried out. Kyle the engineer called ahead of time to inform me the time he was arriving. Him and the other engineer were very friendly and efficient. Few hours and the house was... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Fast and efficient Amy is wonderful and very quick to reply . This is my second time using them and was taken care of properly. Website easy to navigate and staff very friendly. Shout out to Mason... Toon meer
Shocking service, took months to book in my boiler getting serviced even though I pay a monthly sub subscript. The person came round, did it within five minutes then came back because they forg... Toon meer
Really happy with our new boiler installation ! 😊 Both engineers were friendly and professional. Everything went smoothly and we’re very pleased with the service. Thank you!
Bedrijfsgegevens
- Boiler leverancier
- Laadstation voor elektrische voertuigen
- Gasingenieur
- Gasinstallatieservice
- Gasfitter
- Ketel- en verwarmingsdienst
Over WarmZilla
Geschreven door het bedrijf
Making Home Services Easy
WarmZilla helps homeowners across the UK with boilers, air conditioning, home cover and EV charging, making it easier to keep your home comfortable all year round.
We believe arranging home services shouldn’t feel stressful. That’s why we’ve built a simple, transparent process with fixed online prices, trusted engineers, flexible finance options and friendly support from real people whenever you need us.
Whether you’re replacing an old boiler, installing air conditioning before the next heatwave, or looking for ongoing protection with home cover, our aim is always the same: to make the whole experience straightforward from start to finish.
Thousands of homeowners have already trusted WarmZilla with their homes, and we’re proud to continue helping more people across the UK every day.
Explore WarmZilla's Services
Thank you for taking the time to read our reviews. If you’ve recently used WarmZilla, we’d love to hear about your experience too. Your feedback helps us improve and helps other homeowners choose a company they can trust.
Best Price Guarantee
We won't be beaten on price
If you find a cheaper price on a like-for-like installation elsewhere, we guarantee to beat the price and take an extra £50 off your order.
Contactgegevens
Capital Tower, Greyfriars Road, CF10 3AG, Cardiff, Verenigd Koninkrijk
- 02921 684 432
- ask@warmzilla.co.uk
- warmzilla.co.uk
4,4
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 86% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
A company that gets customer service
A company that gets customer service. If only all companies were like Warmzilla. Just made my second major purchase with them of air con having bought a boiler off them before. I also have a boiler cover policy with them. Their prices cannot be beaten - lowest to be found but they operate a price match in the unlikely event that you find a better price - and their customer service is phenomenal. Nothing is too much for them. They respond quickly and professionally to any query you raise. They really are my go to company for the household items they offer and they should be yours too!
20 april 2026
Review zonder uitnodiging
Antwoord van WarmZilla
Hi,
Thank you so much for your continued support and for taking the time to share such a detailed review.
We’re really pleased to hear that you’ve had a positive experience across multiple purchases, and that our pricing and customer service have met your expectations. It’s great to know our team has been able to support you quickly and professionally whenever needed.
Your recommendation means a lot to us, and we’re grateful to be your go-to for home essentials.
Thanks again for choosing us!
Exceeded expectations
Really good customer service and communication from start to finish.
I would definitely recommend them to anyone.
24 april 2026
Antwoord van WarmZilla
Hi Sharon,
Thank you for your kind review.
We’re really pleased to hear you were happy with the customer service and communication from start to finish.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.
The Engineer was professional
The Engineer was professional, knowledgeable and forthcoming in answering technical questions.
21 april 2026
Antwoord van WarmZilla
Hi,
Thank you for your review.
We’re really pleased to hear the engineer was professional, knowledgeable, and happy to answer your technical questions.
It’s great to know you felt well informed throughout the visit — we truly appreciate your feedback.
Reported broken boiler Wednesday…
Engineer arrived on time, fixed issue this same day, even though he had to travel for a parts.however after 3weeks issue recurred and waiting for it to be fixed
22 april 2026
Review zonder uitnodiging
Antwoord van WarmZilla
Hi,
Thank you for taking the time to share your feedback.
We’re sorry to hear there were initial difficulties reaching us regarding your boiler issue.
We’re pleased that once contact was established, an engineer was arranged promptly and attended within a day, and that your agent was helpful throughout. It’s good to know you found the service to be good value for the price you pay.
For future reference, there are several ways to contact us, including live chat, our online enquiry form, email, and WhatsApp.
We really appreciate your honest feedback, as it helps us continue to improve, and we’re glad we were able to resolve things for you.
Antwoord van WarmZilla
Hi,
Thank you for your review!
We’re really pleased to hear you received excellent customer care and a quick response.
We truly appreciate you taking the time to share your feedback.
Very positive experience
Paid the amount we were quoted. The engineer was very nice and managed everything in a day. We were very impressed and incredibly grateful after a very cold start to moving into our forever home.
8 april 2026
Antwoord van WarmZilla
Hi Emily,
Thank you so much for your kind review!
We’re really pleased to hear that everything went smoothly and that our engineer was able to get everything sorted for you in a single day. Moving into a new home can be stressful, so we’re glad we could help make your start a warm and comfortable one.
Wishing you many happy years in your forever home, and thank you again for choosing us!
Let down by British Gas, but Warmzilla didn't disappoint!
British Gas had let me down when it came to providing a quote so I thought I'd go directly to the manufacturer for a price.
Warmzilla are the national installation partners for Worcester Bosch and their pricing was very competitive and the agent I dealt with (Kian) for the quote and survey (via a WhatsApp video call) was helpful, efficient and in no way overbearing or pushy for me to go ahead with the quote.
On the day of installation, everything went smoothly and the engineer that fitted the boiler was very tidy, friendly and professional, making sure that everything was left working as it should and made sure to answer any questions I had.
All in all, this was a first rate service and I would recommend them to friends and family and also use them again if the need arose.
22 april 2026
Antwoord van WarmZilla
Hi Kate,
Thank you for taking the time to leave such a detailed review, we really appreciate it.
We’re glad we could step in after your initial experience and provide a competitive quote and a smoother process. It’s great to hear that Kian made the survey straightforward and pressure-free, and that your installation day went smoothly with a tidy and professional finish from the engineer.
Your recommendation to friends and family means a lot to us, and we’re delighted that you were happy with the service from start to finish.
Thank you again for choosing Warmzilla—we’re always here if you need us in the future.
great service
21 april 2026
Antwoord van WarmZilla
Hi,
Thank you for your kind feedback!
We're really pleased to hear you were happy with the service.
If you ever need us again in the future, we’ll be more than happy to help.
Antwoord van WarmZilla
Hi David,
Thank you for your lovely feedback!
We're really pleased to hear that you found our team friendly and that the regular updates kept you well informed throughout.
We appreciate you choosing us and look forward to helping you again when the time comes.
The only problem I have is that I have…
The only problem I have is that I have to contact you every year to get my boiler serviced
17 april 2026
Antwoord van WarmZilla
Hi,
Thank you for your feedback—we really appreciate you taking the time to share it.
We understand that remembering to contact us each year for your boiler service can be a bit inconvenient. We’re always looking at ways to make this process easier for our customers, and your feedback is very helpful in highlighting this.
Thank you again for choosing us.
It would have been 5 stars but the…
It would have been 5 stars but the first time the engineer was supposed to be here to service our bolier they did not turn up so I had to get back to warmzilla and report it then they made another appointment and they turned up and the engineer was very professional
7 april 2026
Antwoord van WarmZilla
Hi Mark,
Thank you for your feedback.
We’re really sorry about the missed initial appointment and the inconvenience it caused.
We’re glad to hear that the follow-up visit went smoothly and that our engineer provided a professional service.
If there’s anything else we can help with, please don’t hesitate to get in touch.
I recently had an EV charger installed…
I recently had an EV charger installed by Warmzilla, and the entire experience from start to finish was exceptional. Communication was top tier throughout the process—I’ve honestly never experienced such high-quality customer service and aftercare.
From the initial contact, to arranging the appointment, and through to the installation itself, everything was handled in a professional and efficient manner. The installation was first class, and the team made the whole process smooth and stress-free.
Warmzilla truly sets the standard for how this type of service should be delivered. I wouldn’t hesitate to recommend them.
13 april 2026
Review zonder uitnodiging
Antwoord van WarmZilla
Hi,
Thank you so much for your fantastic review!
We're absolutely delighted to hear that you had such a positive experience with your EV charger installation. Providing clear communication and first-class customer care is something we take great pride in, so it's wonderful to know this stood out to you.
We'll be sure to share your kind words with the whole team—they'll really appreciate knowing their professionalism and effort made the process smooth and stress-free for you.
Thank you again for choosing us and for recommending us. If you ever need any support in the future, we're always here to help.
Extremely Disappointed
Extremely Disappointed – Avoid if You Value Reliability and Safety
The ordering process was quick and easy, but everything after that was a nightmare. The installation was delayed by six weeks, with the engineer failing to turn up on four separate occasions. Each time I was promised a call back from customer service, but none ever came.
When the boiler was finally installed, the work was sloppy and unsafe — the chimney wasn’t fitted correctly, and the electrics were poorly done. Because of the chimney issue, smoke entered my home and made my family ill. It was terrifying and completely unacceptable.
After waiting again for corrections, I noticed a strong smell of oil that has only worsened. Three weeks later, my oil levels have dropped, suggesting a leak in the pipework, and the boiler is losing pressure too.
What should have been a straightforward job turned into weeks of stress, health risks, and constant chasing. I would strongly advise anyone considering this company to look elsewhere until they improve their reliability, communication, and workmanship.
27 januari 2026
Review zonder uitnodiging
Antwoord van WarmZilla
Hi,
Thank you for your feedback.
This is currently with our senior management team for who will be in touch.
We appreciate your patience while this is being investigated.
Outstanding customer care
Outstanding customer care. The engineers were very informative, professional and tidied up after they'd completed the installation. I would highly recommend. Thank you.
9 april 2026
Antwoord van WarmZilla
Hi Kate,
Thank you so much for your kind words and recommendation.
We're delighted to hear that you were pleased with the service provided by our engineers and that their professionalism and attention to tidiness made a positive impression.
Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience. If you ever need any assistance in the future, we’ll be more than happy to help.
Thank you again for choosing us.
Great responsive service!
9 april 2026
Review zonder uitnodiging
Antwoord van WarmZilla
Hi Rebecca,
Thank you for your great feedback!
We're pleased to hear that you found our service responsive.
We really appreciate you taking the time to share your experience and look forward to helping you again in the future.
Highly recommend warmzilla
Highly recommend warmzilla
Very reliable company with great communication.
3 april 2026
Review zonder uitnodiging
Antwoord van WarmZilla
Hi,
Thank you for your review!
We’re thrilled to hear you found us reliable and appreciated our communication.
Your recommendation means a lot to us, thank you for your support!
Fantastic
Fantastic, efficient service from start to finish, all work was completed to a high standard and all completed on time, boiler now working great again, would highly recommend
31 maart 2026
Review zonder uitnodiging
Antwoord van WarmZilla
Hi,
Thank you for your wonderful review!
We’re delighted to hear that the service was fantastic and efficient from start to finish, and that the work was completed to a high standard and on time.
It’s great to know your boiler is now working perfectly, and we really appreciate your recommendation.
Thank you for choosing us!
Superb Efficient Service
Efficient, professional service, arrived when expected, good communication throughout. Highly recommended
24 maart 2026
Review zonder uitnodiging
Antwoord van WarmZilla
Hi Marc,
Thank you for your fantastic review!
We’re pleased to hear that our service was efficient and professional, that our team arrived on time, and that communication was clear throughout.
Your recommendation means a lot to us. Thank you for choosing Warmzilla!
Highly recommend
Top notch service. Highly Recommend. Thanks WarmZilla.
5 maart 2026
Review zonder uitnodiging
Antwoord van WarmZilla
Hi,
Thank you for your review!
We’re thrilled to hear you received top-notch service and really appreciate your recommendation.
Thanks for choosing Warmzilla!
First time using this company to…
First time using this company to install a new boiler. Shopped around and did a lot of research with other companies.
Absolutely great service, team were spot on, from the initial interest through emails, all the way from install to completion.
Family and friends are now in the process of having work done and annual servicing.
23 maart 2026
Review zonder uitnodiging
Antwoord van WarmZilla
Hi,
Thank you for your wonderful review!
We’re delighted to hear that your first experience with Warmzilla was so positive, from initial contact all the way through to installation completion.
It’s fantastic to know the team provided great service and kept everything running smoothly, and we’re thrilled your family and friends are now choosing us for their own boiler installations and annual servicing.
Your support and recommendation mean a lot to the whole team, thank you!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.