Watches.com Reviews 

I received the watch I love and even got a great price.
This is now my 2nd watch from Watches.com. and the service was wonderful. They turn your order around quickly, and get it out the door so you can start enjoying your new purchase sooner.

After ordering my first watch from Watches.com I'm sold. Friendly people and fast reliable service

It’s exactly as advertised shipping was quick. I love the watch!

good customer service! Way to go Allyssa!

The watch was okay but I ordered 2 bronze mystery boxes and got the same watch in both. Not a huge deal, I just ordered a silver box as well

ordered a $450 watch (OVD Okepo). arrived 5/9/26. never received the manufacturers warranty (or any kind of response) in spite of emailing and calling several times (even during published hours the dont pick up or provide a chance to leave a voicemail). the watch was fine til yesterday 7/4/26 when its timing went awry. dont know what to do. extremely upsetting. tom schwartz

Unique watch….Great Pricing…..Fast Shipping. Watches.com is Top Notch

Awesome experience, quick shipping.

Excellent watch. Trusted brand. Fits like a glove. Perfect!

The watch is exactly the model and description as shown. Delivery was on time.

Hi.When l ordered watches picture show look like Xeric.but l reviewed Cccp watche.big mistake.lm not order any more

Fast shipping and accurate order. Watch arrived when they said it would and I was provided constant tracking of the shipment.

The screen was scratched- please fix this for me

Watches.com continues to meet expectations. Every aspect of the ordering process is quick & easy (even the one time I had buyer's remorse and did a return). Plus, they often have in stock, what other websites don't... even the Mfg's websites.

Incredible quick service. I have never had a problem with my orders. They always arrive quickly and packed safely. Great selection of watches.

The company quickly responded. Turns out AOL erroneously placed their confirmation emails in a spam folder. I had never experienced a perfectly legitimate commerce based email being misdirected before. It's all good.

Ordered a watch on May 27. Have received zero email confirmation. ZERO receipt. After returning to its site, what I found was an order #, date ordered, fulfillment status. NO other information, not even confirmation of the brand, view history, etc. At best, rude and grossly in personable. The ONLY way I determined the watch is actually being shipped was via combing through the USPS site, and only after my 45 minute research on the vendor's DBA physical location in Ogden Ut. I'll be truly amazed if the watch matches what I ordered.

Update 6/1/2026:
Watches.com responded to my review claiming that their customer service cannot reimburse customers if the item has not been shipped back. This is inaccurate in my case because I already returned the watch and can provide tracking information if needed. It is disappointing to see the company make a false claim instead of acknowledging the facts of the situation.

Their response also seems to shift responsibility back to the customer rather than address the concerns that were raised. Instead of taking ownership of the poor product presentation and the costs I incurred, they focused on blaming the customer and referring me to their return policy.

Based on my experience, I do not recommend buying from Watches.com. If issues arise, don’t expect them to take responsibility or fairly address legitimate customer concerns.

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Initial review:
I ordered a watch from Watches.com based on the excellent product photos and presentation online, but the actual experience was disappointing.

When the watch arrived, it looked dusty, cheaply presented, and was not even properly positioned inside the box. The overall quality and presentation felt very different from what was advertised.

I returned the watch immediately. I paid about $13 for return shipping, and the company also deducted around $9 from my refund for the original shipping cost, leaving me out roughly $21 total despite returning the item right away.

To be fair, customer service did respond politely and explained their policy, but they were unwilling or unable to reimburse the shipping costs even after I explained the condition and presentation concerns.

Just sharing my honest experience so others know what to expect.

Already had one of their automatics & wanted one in all black with roman numerals=the only other all black watch here is a Movado. This black automatic is a great looking watch. Don't expect any problems as the older brother has run fine for many years now. AND YOU NEVER HAVE TO CHANGE A DEAD BATTERY!