WatchMaxx.com Reviews 

715
•
TrustScore 4.5 uit 5

4,4

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The service at WatchMaxx.com from getting back to me with my concerns promptly to holding this beautiful masterpiece in my hands was a great prompt experience and everything I hoped it would be. The... Toon meer

Beoordeeld met 5 van de 5 sterren

This is a very nice merchant to buy very nice quality time pieces from. Your prices are so darn good and the fact you offer a warranty by watchmaxx is the next best thing if you can’t offer the factor... Toon meer

Beoordeeld met 5 van de 5 sterren

The ordering process was great. The pictures and description of the watch were very accurate. The price was the best based on my research online. Mark G. was helpful prior to the sale communicating on... Toon meer

Beoordeeld met 1 van de 5 sterren

Bought an expensive watch which failed shortly after the 30 day return period. They agreed to repair the watch. I have been waiting over three months with no estimated repair time and a refusal to ref... Toon meer

Bedrijfsgegevens

  1. Horlogerie

Geschreven door het bedrijf

WatchMaxx.com is a family-owned business with over 20 years of experience as a luxury watch retailer. WatchMaxx has been selling investment-quality timepieces online since 2004. Today, WatchMaxx is trusted as one of the best luxury watch sellers for delivering authenticity, quality, and trusted service. Customers turn to WatchMaxx for the best balance of affordability, authenticity, and quality in luxury watches. Our shipping is fast, reliable, and trusted by buyers around the globe. WatchMaxx offers genuine Swiss watches backed by thousands of verified customer reviews, and is trusted as one of the best names for authenticity and luxury watch expertise.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

715 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 53% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,4

Alle reviews

(715)

167 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Another satisfied customer!

I finally was able to get a watch I dreamed about and very satisfied with the service and the watch. It is my 2d watch from Watchmaxx.com and both times I got a new and well working watch.

24 augustus 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I dropped it and the crystal chipped…

I dropped it and the crystal chipped and cracked, does not run. I love the look of this watch and am really bummed it now needs repair. Only had it 1 week before it broke. Rats!

20 augustus 2026
Review zonder uitnodiging
Logo WatchMaxx.com

Antwoord van WatchMaxx.com

We’re sorry to hear about the damage to your watch. Unfortunately, damage caused by dropping the watch is outside of WatchMaxx’s control and is not related to the condition of the watch when it was sold.

Beoordeeld met 5 van de 5 sterren

Satisfaction

I am absolutely satisfied by their customer service their shipping procedure, i received my watch in less than 24 hours its exceptional. I look forward to buy more from them. Thank you

21 augustus 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

4 months-Order never filled

I ordered a Tissot Chemin Des Tourelles Powermatic 80 T139.407.11.048.00 on 30 May. The item was listed “In Stock” and ready to ship. Soon after my order, I got a notification that the updated expected delivery date was now Between 6/29/2026 and 7/20/2026. On July 25th, I queried them about the status and didn’t hear back for over a week, at which point they said it would be “shipped out next week”. Two weeks later. I contacted them again but received no response. I followed up again on 17 August about an update, but didn’t recieve a response until 26 August, at which point customer service informed me that there is no longer an ETA since the item was just placed on back order.
I don’t understand the fair and honest business practice that culminates in an order placed in May on an in-stock item, then stringing along a customer for four months, and suddenly telling them “never mind, you’re out of luck”. This company is an absolute nightmare to deal with, and I encourage all shoppers to avoid their tempting deals.

26 augustus 2026
Review zonder uitnodiging
Logo WatchMaxx.com

Antwoord van WatchMaxx.com

We sincerely apologize for the delay and frustration caused by your order. We strive to have all out-of-stock items sourced and shipped within the estimated timeframe provided when an order is placed. Unfortunately, there was an issue on our dealer’s end that prevented us from sourcing this item within the expected timeframe.

At this time, the watch is on backorder, but we are doing everything we can to source it from our dealers as quickly as possible. We would also like the opportunity to offer a possible solution and improve your experience.

Please contact us at customercare@watchmaxx.com so we can work with you directly to resolve this.

Beoordeeld met 1 van de 5 sterren

Bought a watch as a Xmas present for my…

Bought a watch as a Xmas present for my wife.
Watch stopped working just a few weeks after I gave it to her.
As per their sugestión took it for battery replacement but did not work. Cheryl from customer care ( the worst customer care agent I had ever encountered) is just simply avoiding sending me the address to where I can ship the watch to get fixed.
I do have a RMA number from them but I don’t have the rest of the return shipping instructions and I have asked her several times for new instructions but she just won’t help.
I TRULY WISH I HAVE READ THE REVIEWS BEFORE ENGAGING IN ANY TYPE OF BUSINESS WITH WATCH MAX.
PLEASE DO NOT PROMOTE YOUR “ GREAT CUSTOMER SERVICE “ BECAUSE IT SIMPLY DOES NOT EXIST AT YOUR COMPANY

26 augustus 2026
Review zonder uitnodiging
Logo WatchMaxx.com

Antwoord van WatchMaxx.com

We would like to clarify that the complete repair instructions, including the RMA number and return shipping address, were provided in the email sent to you. We are nevertheless happy to resend the instructions and address to make the process as easy as possible.

Our team’s goal has been to assist you with getting the watch repaired, and we regret that there was any confusion regarding the return instructions.

Beoordeeld met 1 van de 5 sterren

Horrible Experience

Ordered a Hamilton Khaki Field Auto watch, but unfortunately, an empty box arrived. The merchant's own shipping label clearly stated the package weighed 2.00 lbs when it left them. However, by the time it was scanned at the destination intake, the weight had dropped down to 1.40 lbs, missing about half a pound, which is right around what the watch and components weigh. When I reached out about the empty box, customer support is trying to deflect blame completely, instead of properly investigating the claim, pointing to a standard delivery scan and washing their hands of it instead of looking into the major shipping weight discrepancy. Be very careful ordering items here, as support has been unhelpful when transit weight discrepancies and missing items come up.

12 augustus 2026
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Bought a pricey Omega as gift for my…

Bought a pricey Omega as gift for my father. Explained I needed it overnight and they dragged their feet denied responsibility and 5-6 days later I still don't have the watch. Customer service is basically sending you an "F you email". they don't care missed the bday celebration and destroyed any trust I had in them. Buy at Jomashop. much better experience, These shady dealers are the worst to deal with. Update: I got the watch and it’s great but no remorse for the very late delivery. They don’t really care.

4 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

First time purchasing from WatchMaxx - A+++

First time purchasing from WatchMaxx. Got a beautiful watch at an incredible price. Includes 2 year warranty. The watch is beautiful. I will definitely be purchasing more watches from WatchMaxx.com. Great experince, great price, fast shipping... Exceeded my expectations. Higly recommend!

6 augustus 2026
Review zonder uitnodiging

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