Waterstone Legal Reviews 

Really happy with the service Waterstone Legal provided during my purchase of a new home. Nitesh and the team kept me updated regularly and made sure the process was as smooth as possible. Any queries I did have were answered quickly which I really appreciated.

Great service and efficiency by Hredi Chhabria.
Always excellent communication, quick replies to emails, and no issues. Amazing results. I’m very happy with services!

Overall, I had a very good experience with the staff at Waterstones. There were some unexpected delays, but that was mostly due to my partner living overseas and not completing some documents in a timely manner. I dealt mostly with Fiza who was always friendly and willing to explain the process and answer my questions. I wouldn't hesitate to use them again.

Waterstone Legal is reliable and efficient law firm. They have done our multiple conveyancing. They are our only property conveyancing solicitors. Highly recommend this firm for property and law matters.

We had a very positive experience with Waterstone Legal throughout what was, at times, a challenging property transaction. Nithi, our case manager, was outstanding and played a key role in ensuring everything moved forward as efficiently as possible.

After an earlier purchase fell through due to issues outside our control, we were understandably anxious to complete as quickly as possible on our next property—especially as we were already on notice at our rental. Nithi was fully aware of the urgency and worked diligently to progress the transaction and keep things on track.

What really stood out was her commitment and accessibility. Even while she was on leave, she continued to support us and ensure there were no unnecessary delays. She was consistently responsive, clear in her communication, and proactive in addressing any issues as they arose.

Throughout the process, we felt supported and well-informed, which made a significant difference during an otherwise stressful time. Nithi’s professionalism, dedication, and approachability gave us a great deal of confidence.

We would highly recommend Nithi and the firm to anyone looking for reliable and efficient conveyancing support in the UK.

Honey Shakeri was highly responsive. I am a first-time home owner, and I had many queries.

I have read bad stories about online solicitors not replying. Completely opposite to that was Honey - many times she answered our queries within minutes.

I would like to thank Nitesh Rewatkar at Waterstone Legal for his professional and efficient service. Communication was clear and timely throughout, and updates were provided promptly. The issue with the missing Land Registry page was resolved smoothly and without unnecessary complications, which helped move the matter forward efficiently. We are very satisfied with the level of service and would happily recommend him.

Recently gone through a transfer of equity that was dealt with by Fiza Ahmed. She was very professional and always at the end of a phone when I needed anything answered. Would highly recommend their services!

Excellent service. Very supportive throughout, responsive and proactive.

This review is for a recent transfer of equity. Transparent and competitive pricing with an approachable front desk—whenever I rang, I was always greeted by a real person. Most importantly, the five stars go to my conveyancing solicitor, Hredi, who was consistently clear in her communications and super-efficient in her work. Many thanks!

Very Competent Solicitor in reasonable fee

I used Waterstone Legal in my purchase and we sold the same property through them via them. The transaction got completed with smooth process. Mr Shah Ali and Najiya Karim went far and beyond to deliver the best possible service. Definitely recommend them when you need a stress free transaction. Thank you Waterstone Legal!

Nithi was in charge of our case when buying our first home, and we are very grateful for her hard work and commitment throughout the process. She remained diligent at all times and made sure no stone was left unturned. We were especially grateful that Nithi helped us complete our purchase before Christmas, working within a very tight deadline.

Buying a property can be a stressful experience, but whenever we spoke with Nithi, both on the phone and in person, we felt reassured that everything was being handled properly. We would highly recommend Waterstone Legal to anyone buying a property, particularly first-time buyers.

Waterstone Legal were very easy to communicate with and always kept us updated on our purchase. They helped us move in a short time and were very accommodating with all our requests. Our case manager Nithi really went the extra mile and was very professional and friendly to deal with.

Hredi Chhabria, Trainee Solicitor at Waterstone Legal, processed my lease extension and provided an excellent service. The matter had a few difficult starts due to issues with other law firms who let me down and wasted a lot of my time, but once Hredi was involved, her response times were outstanding and her communication was clear and consistent throughout. She handled everything professionally and efficiently allowing me to complete well before the anticipated time line. She is clearly very capable and has a bright future in the legal profession. I would highly recommend her, and take this opportunity to thank her for all the hard work!

Hredi was very helpful and ensured a smooth completion. Appreciate all your assistance!

Negligent company!

I used waterstone legal for my conveyancing, they were great at first until all the discrepancies unearthed after the exchange. They are not accepting fault for not doing their due diligence, the agreement they had made regarding retainers has not been met and a lot of the details from the exchange are still in question, including head lease, managing agent and ground rent. Initially I communicated these discrepancies in May a few weeks after exchange but no resolution yet. To add they had incorrectly filed my stamp duty, which added a lot of stress and anxiety from the numerous HMRC letters that were sent through. This took over 2 months to resolve due to their own admin error. I had sent a formal complaint to Shah Ali, as advised by legal ombudsman and the very many replies to negative reviews across all platforms, a couple of months ago, not only has he not personally looked into it, it has not been resolved.

Honey has just completed the exchange of contracts for our purchase. She was readily available and professional in the service she offered. Thank you Honey and the Waterstone legal team.

Mr. Hasan handled my recent auction property purchase, and I couldn’t be more pleased with his service. He was extremely professional throughout the process and dealt with everything promptly and efficiently. All paperwork and requirements were completed well before the completion date, which gave me great peace of mind. I’m very satisfied with his work and would happily use his services again. Highly recommended!

Avoid This Firm At All Costs

Shocking service. They knew all week that completion was set for today, yet the solicitor on the file went on holiday without preparing or properly handing it over. The person taking over clearly had no idea what they were doing.

My solicitor was palmed off with excuses about “other completions” while my buyer’s money sat in their account ready to go. The delays and stress were completely avoidable.

Total incompetence. If you want your sale to actually complete, avoid this firm.

Although we purchased a flat in auction, and the time limitation was critically important, Waterstone Legal keept the process as fast as can. We came across many challenges arising from AML checks and loan issues, and they indicated helpful attitudes towards the case.
Given that our funds origin are from overseas , they accept our case patiently, and their accuracy made us amazed.