Watsons Property Group Limited Reviews 

Really good company with excellent service. Amber was extremely helpful with all my queries and bookings. Highly recommend.

Great team to approch.brilliant service

Inaccurate valuation and poor inspection.

Unfortunately, our experience with this valuer was very disappointing.

The valuation significantly understated the value of our commercial haulage site and contained clear factual inaccuracies, including incorrect assumptions about on-site infrastructure and contamination risk. Key commercial features of the property were not properly reflected, and inappropriate comparables were relied upon.

We later obtained an independent valuation through another lender which identified the site correctly, used relevant commercial comparables, and produced a substantially higher and more credible valuation.

Despite being provided with evidence and detailed feedback, the original valuation was not revised. This caused unnecessary delays and complications in our lending process and money spent to the air..

Based on our experience, we would recommend extreme caution when relying on this valuer for commercial or mixed-use properties.

Clear, detailed report. Highlighted the key merits of and concerns over the property in an easy-to-read form, and the surveyor was happy to talk further over the phone.

Comprehensive and easy to read survey report

Fast, efficient service at a reasonable price.

They missed multiple issues that a competent level 3 surveyor shouldn't have missed. These include:
- lintel failure on ALL windows (walls given green level 1 rating)
- subsidence in multiple areas of the house (walls given green level 1 rating)
- major roof issues including significantly damaged membrane, no loft insulation (eaves were blocked up and clearly visible but roof given level 1 green rating)
- poorly built conservatories
- significant damp
- and other structural issues!

Taking court action against them - high value claim work all of their omissions.

All of these issues have been confirmed by my insurers loss adjuster (subsidence), a structural engineer and an expert witness surveyor yet Watsons deny they are at fault. They have been a nightmare to deal with. When you buy a house you trust a surveyor but we were let down by this company and we are now paying the financial price.

I made a claim to CEDR but they were useless, and in and event are not assessing breach of contract which is the basis of my county court claim. Furthermore CEDRs limit of £25k is well below the value of my claim against Watsons.

Quick and had all the inforamtion we needed.

I commissioned a Level 2 house survey from Watsons for a property purchase. The whole process was very simple and the initial approach was well-handled by Joseph Santander. From survey to report took 6 working days. I tracked the whole process on an online timeline. The report was thorough and easy to digest.

Very pleased with the service

Courteous and prompt service. Watsons were able to provide the survey report promptly despite a rescheduling due to estate agent error. Every interaction was polite and informative too.

Excellent and speedy service. Thank you!

Great and professional service. Being non technical the report written used easy to understand language and the next steps.

I was also delighted that the report arrived ahead of schedule.

They were recommended to me and I can understand why.
Highly recommend.

The survey was carried out on the due date and was most helpful and informative.

Avoid avoid! A very negative experience, no complaints process to speak of and no redress. Cavalier, arrogant and minimal to zero response to issue raised. Surveyor either made a mistake or actually didn't report the truth in an instance yet no apology, no correction and no admission. Of course you can take it to the regulator who is regulated by the industry (!) but by then the damage has been done. Definitely would not use again.

Unhelpful and useless service. Very defensive in communication. I don't believe they wish to take any responsibility in the home surveying process. I would not recommend using this company if purchasing a home.
We made a formal complaint and the way they delt with this is shocking.

Management of property terrible leaking roof and water flooding g stairwell for years from skylight . Roof leaking through top flat into flats below and bin store area. Still not fixed and Watsons ignoring correspondence from property owners

I've been really disappointed with my experience of living in a leasehold flat managed by Watsons over the last few years.

When e-mailing them more than half the time I get no reply at all, if I do get a reply it's often incomplete. For example I got an arrears letter for a bill I never received, I e-mailed about it and it was several weeks until someone got back to me after chasing them up. I asked them to look into why I didn't get it and they didn't acknowledge the request or reply.

Repairs haven't been sorted out in a decent timeframe if at all. When they have been arranged things aren't often communicated well and last time I called they said they would call back and didn't. I e-mailed them a week ago about a repair that has failed and I haven't had any acknowledgement or reply to the e-mail.

It's a shame as when I first moved in they were incredibly responsive and sorted things quickly.

It would be great if they implemented some kind of ticket system to make sure that queries were dealt with properly and in a timely manner.

Great Service - used Watsons recently for a Level 2 house survey - had to speak to Dave to possibly rearrange survey date due to unforseen circumstances and they were so understanding - demonstrated empathy at a really stressful time which was appreciated. The survey did end up going ahead and the report was back super quick!

We had Tess Thomas to do our survey. Tess confirmed the appointment the day before, Ms Thomas was on time and brought all relevant equipment for the visit. She explained the process clearly prior to starting, she was very polite, patient and took the time to explain any queries/ concerns we had.
On a less formal note Tess was so lovely, thank you so much. (Watsons property group)