Service arrange and completed within a timely manner. Engineer knowledgable. Work carried out to an excellent standard. Bike running better than before now. Would highly recommend. Customer service we... Toon meer
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Lees wat reviewers zeggen
Lacklustre customer support. Have been in contact with WattBike support several times over a dead motherboard on my Wattbike Atom. Always get an AI-generated response that does nothing for me. When I... Toon meer
Bedrijf heeft geantwoord
Had a tech issue with Wattbike, once we established there was a bike not software issue things were quickly solved. Bruce the engineer was excellent and informative and gave the bike a good service. C... Toon meer
Bedrijf heeft geantwoord
I've been having some issues connecting my heart rate belt to my Wattbike and Matt at Wattbike gave me some very comprehensive instructions that enabled us to troubleshoot the issue together and get... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Wattbike
Geschreven door het bedrijf
Welcome to the official Trustpilot profile for Wattbike.
Thank you for sharing your reviews with us. We carefully read your feedback and aim to respond to all negative reviews to assist with your issues within 48 hours.
Check out our Website
Contact our Customer Services
OUR BIKE RANGE
Contactgegevens
Unit 13, Nottingham South & Wilford Industrial Estate, NG11 7EP, Nottingham, Verenigd Koninkrijk
- info@wattbike.com
- wattbike.com
4,5
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Cannot fault the service and courtesy
18 maart 2026
Antwoord van Wattbike
Hi Nigel,
We appreciate your kind words regarding our service and courtesy; we are so glad you were pleased!
Happy Cycling!
Team Wattbike
Antwoord van Wattbike
Hi Lee,
Thank you so much for your positive review!
Happy Cycling,
Team Wattbike
5 star service
Edward was fantastic, he texted me the evening before the service with an ETA, updated me on the day keeping me informed. Once he arrived he was politely, friendly, asked me questions about my bike as well as explaining the service process.
He is absolutely 5 stars and a brand ambassador for Wattbike. 🥇
17 april 2026
Review zonder uitnodiging
Antwoord van Wattbike
Hi,
We're happy to hear that the service experience was fantastic. We appreciate your positive feedback regarding the communication and the technician's professionalism and friendliness. Thank you!
Happy Cycling!
Team Wattbike
Great bike
Whilst I have had a couple of issues with the bike the team at Wattbike have persevered with me and I now have a bike that works great again. The Proton is a really lovely bit of kit and I would thoroughly recommend the product to anyone..
17 april 2026
Review zonder uitnodiging
Dreadful service
I paid for a service which cost £299 because I live in North Wales. Communication was non-existent regarding a date for the service. When I contacted you to find out what was happening I had an extremely terse email in response. The guy eventually came and left my bike with all the setting altered & he made no attempt to put them back to suit my age and weight & the original fault was not fixed.
18 maart 2026
Top service from Edward today sorting…
Top service from Edward today sorting out my workhorse of a Wattbike, it’s like new again.
16 april 2026
Review zonder uitnodiging
Antwoord van Wattbike
Hi Chris ,
We're happy to hear that the service revitalized your Wattbike! It is great to know you feel it's like new again. Thanks for your positive feedback.
Happy Cycling!
Team Wattbike
Prompt efficient service to my…
Prompt efficient service to my Wattbike. The clamp that had failed was replaced and all is like new.
19 maart 2026
Antwoord van Wattbike
Hi Jeff,
We're happy to hear that the Wattbike clamp replacement went smoothly! We appreciate your positive feedback regarding our prompt and efficient service.
Happy Cycling!
Team Wattbike
Efficient service
Just had a very efficient service on my Atom2 c/o Edward. Like new now
16 april 2026
Review zonder uitnodiging
Antwoord van Wattbike
Hi Nick,
We're happy to hear that you received efficient service, and your Atom is like new. Thank you for your positive feedback; we appreciate it.
Happy Cycling!
Team Wattbike
Service was completed efficiently and…
Service was completed efficiently and effectively
18 maart 2026
Antwoord van Wattbike
Hi Mike,
We're happy to hear that our service was efficient and effective for you. Thank you for your positive feedback!
Happy Cycling!
Team Wattbike
Excellent service. Highly recommend.
Had my wattbike serviced by a very polite, knowledgeable young man. Fast, efficient, thorough. Great customer service by email before the visit. Definitely recommend.
13 maart 2026
Antwoord van Wattbike
Hi Gill,
We're happy to hear that you had a positive experience with our service. We appreciate your kind words regarding the technician's expertise and efficiency. Thank you for recommending us!
Happy Cycling!
Team Wattbike
Too long to diagnose but super service
Took weeks for support to diagnose and suggest an engineer but the service itself was a dream. Bruce did a fantastic job and, like my FTP, the Atom is now back to its former self!
13 maart 2026
Antwoord van Wattbike
Hi Mr A,
We're happy to hear that the service met your expectations! We appreciate your patience during the diagnosis and are so glad the engineer was able to restore your Atom. Thanks for the feedback.
Happy Cycling!
Team Wattbike
Antwoord van Wattbike
Hi Adam,
We are happy to hear that you found our service attentive and professional. Thank you for your positive feedback; we appreciate it.
Happy Cycling!
Team Wattbike
fantastic product and fantastic support
Had my Wattbike Atom since 2020 and it's the best bit of fitness kit I've ever bought. Really helps my fitness and I am better all round than ever despite the advancing years. Great to keep the activity up during winter as I get softer and less fond of wind and rain! What I had not realised up to know was the fantastic support the Wattbike team provide. I've just had major surgery and asked for a bit of advice on rehab with the Wattbike and the response I had was really detailed and comprehensive giving me lots of information on how to approach my return when I am able to. I look forward to getting back on the bike soon and building my fitness Well done Louise and Wattbike team
14 april 2026
Review zonder uitnodiging
Antwoord van Wattbike
Hi Patrick,
We're happy to hear that your Wattbike Atom has been such a valuable part of your fitness journey since 2020! It's great to know our team could provide helpful support and advice for your rehab. We wish you a speedy recovery and look forward to you getting back on your bike soon. Thank you for your positive feedback.
Happy Cycling!
Team Wattbike
Into it's 8th year and my Atom spins on!
I've had my Wattbike Atom for almost 8 years now and just had it serviced for the second time. It had developed a couple of problems which I was worried could spell the end of its life but the engineer sorted them out as part of the service and it's as good as new again. Very happy 🙂
10 april 2026
Review zonder uitnodiging
Antwoord van Wattbike
Hi Mick,
We're happy to hear that the service resolved the issues with your Wattbike Atom! It's great to know our engineer was able to get it working like new again. Thank you for your positive feedback and for being a loyal customer for eight years.
Happy Cycling!
Team Wattbike
Arrived quickly and price.was.great.
16 maart 2026
Antwoord van Wattbike
Hi Nigel,
We're happy you received your order quickly and found our price agreeable. Thanks for your feedback!
Happy Cycling!
Team Wattbike
Great service
I’m very happy with the service that was provided and all sorts of other valuable information
16 maart 2026
Antwoord van Wattbike
Hi Lynda
We're happy to hear that you're pleased with the service you received and the helpful information provided. Thank you for your positive feedback!
Happy Cycling!
Team Wattbike
Bike as good as new!
Easy to book, good communication and successful service, bike is as good as new now!
13 maart 2026
Antwoord van Wattbike
Hi Toby
We're happy to hear that the booking process was easy, the communication was good, and the service was successful. Thank you for your positive feedback!
Happy Cycling!
Team Wattbike
Sticker/decals delivered well
6 maart 2026
Antwoord van Wattbike
Hi
We're glad the stickers arrived well. Thank you for your positive feedback; we appreciate you taking the time to share.
Happy Cycling!
Team Wattbike
Excellent service from engineer
Excellent service from engineer - would be 5 stars other than the parts took a long time to be delivered and sorting out a date for repair wasn't simple.
13 maart 2026
Antwoord van Wattbike
Hi Philip
We appreciate your feedback and are happy the engineer provided excellent service. We're sorry the parts delivery and scheduling were difficult and we'll review our processes.
Happy Cycling!
Team Wattbike
Wattbike Atom Service
Wattbike Atom Service - easy to book and schedule. Edward arrived on time, friendly and quick & efficient work carried out. Wattbike smooth and super quiet again
9 april 2026
Review zonder uitnodiging
Antwoord van Wattbike
Hi! We're happy to hear that booking and scheduling were easy. We're also glad the service was quick and efficient. Thanks for your positive feedback!
Happy Cycling!
Team Wattbike
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