Wavesupboards Reviews 1.435

Esther was super helpful in getting part of our order dispatched whilst we wait for the remaining items to come into stock. Highly recommended!

I had a query regarding my order. Esther was a huge help, updated me almost immediately with the status of my order and why the order had not been dispatched (1 item was out of stock). And quickly arranged for the other items dispatched with next day delivery, so that I could use my before the weekend. And the other item to be sent later once in stock again.

Really positive customer service experience. Thank you Esther!

Doesn't matter who you contact in WaveSups they are helpful in every way. Special thank though to go out to Henry for the recent help sorting out and issue. Quick fast and precise. Resolved.

Recommended place to buy for you paddle board adventures

Terrible company ordered a product then found out my partner had already purchased me one

From 7:30am.to 7:30pm at night i was speaking vis email to sophie and jade not one of them listened to me wanting to cancel order

Numerous emails asking me why i want to cancel ? Ive explained numerous times and 12 hours later still no refund or cancelation

Im starting to feel they have stats and they dont want to cancel as it would go against them luterally 12 houes ive been trying to cancel and even though sophie acknoledged i want to cancel still no cancelation now ive got jade emailing aaking me why also even though ive explained

Best of it is item isnt even dispatched ao please just CANCEL and refund and stop palming me off asking me to explain why.

If it continues im going to trading standards ive took evidence email screenshots

Great equipment. Had an issue with my most recent order but was quickly and easily resolved by Elizabeth, amazing customer service from her!

Sophie and Elizabeth were quick to respond with a quick resolution ! Thank you !

Delay in supply chain meant I wouldn’t get my new Wave Trailblazer single seater before my holiday, they went above and beyond to make sure one was delivered to me a week before I was due to go away.
Having received the kayak, I am impressed how good the build quality is and how stable it was in the waves in Torbay for my first day. Absolutely love this kayak.

Although it took longer than original estimate - the kayak arrived and my son loves it!!

Great products, I now have 2 Wave SUPs. Highly recommend them.
I had a query with my latest order and filled in the contact page on the website. Esther got back to me in about an hour with the answer. Great customer support. Many thanks.

I recently bought a Wave Tourer 3.0. The product is great. Well made, great graphics and nice to paddle. The Customer Support has been excellent. Both David and Sophie have been very responsive and helpful.

Had a question regarding dispatch of my Kayak, received a swift efficient answer from Esther. Thanks very much.

Great product, quick and easy process.

Bought a hopper for taking on holiday. Great fun for the kids, packs down small and only a couple of kg. Tom in customer support was really helpful with answering questions.

Shout out to Esther at Wave for making my purchase of the Recon 3.0 SUP much easier today! I wished you guys would deliver directly to Cyprus, nevertheless I managed to find some willing forwarders. I will leave a review once I make my first paddle!

Customer service has been exceptional with constant updates to the progress of my order (Special mention should go to Antria for help and advice). As a first time purchaser of an inflatable kayak all email enquiries were responded to immediately offering advice and guidance.

Although I've just received the kayak and not had the opportunity to use it, I've been very impressed with the design and quality of the product. Very simple and straightforward to inflate as is the positioning of the seats and footrests. Deflation of the kayak is also very simple with the advantage of the supplied pump being able to operate in reverse to draw all the air out, making it simple to fold and package into the supplied holdall. This is large enough to store not only the kayak but also the paddles, pump, seats and foot rests too. Additionally, it's fitted with should straps and waist band for carrying.

Overall the is a well designed, great looking product that's backed up with excellent customer service.

I cannot recommend Wave highly enough! I recently ordered the Trailblazer 3.0, but realized after the fact that I had mistakenly selected the Blue version instead of the Camo.

I reached out to the team and had the pleasure of speaking with Henry and Antria, both of whom provided 10/10 customer care. Not only were they incredibly polite and professional, but they went above and beyond to fix my mistake. They arranged for a courier to collect the Blue unit covering the entire cost themselves and then shipped out the correct Camo model before the original had even arrived back at their warehouse.

The level of trust and proactive communication was fantastic. It’s rare to find a company that prioritises their customers to this extent.

I will be using again!

The customer service at Wave was very good - I interacted with many advisors (Esther, Milly, Henry and Sophie) pre-purchase (deciding which Kayak to chose) and post-purchase to resolve quieries, and they always replied in good time and were very helpful.
I ordered the 3 person Trailblazer Kayak and it seems to be made of high quality material and looks great 👍🏻. We still need to try it out in the water. There was an issue where the product was a bit different to what was online (one skeg instead of two) but I believe that was an admin error and the team helped resolve queries about this.

I ordered a kayak from Wave and when it arrived there was a fin missing. I contacted Wave and they got straight back to me, after I gave them my order number Sophie was able to get the fin sent out to me, it arrived next day and she sent me a waterproof phone case aswell.
Absolutely great customer service, will definitely be ordering from them again!

Had my new paddleboard come through but noticed the repair kit was missing the glue it mentions was included. I emailed customer support and straight away David got back to me and helped source a new one. Very happy with the speed and service and overall great paddleboard.