We Are Fulfilment Reviews 16

Leaking roof causing stock damage to almost all brands within the warehouse, unexplained stock losses, multiple health & safety breaches, misuse of machinery due to lack of training or operating licence causing significant stock damage that is frequently concealed from clients, no ability to track stock, no accountability for missing stock, and inaccurate or non-existent inventory records. Fabricated dispatch records indicating orders were sent when they were not. Continuing to trade without declaring insolvency to clients. Avoid at all costs.

Finding a reliable fulfilment partner is so hard but so crucial. Having had previously very negative experiences with other providers, we were recommended We Are Fulfilment.

The onboarding process to get set up with them was smooth, and every single person in the team was super friendly, competent and helpful. Its made working with WAF such a breeze.

Their efficiency in fulfilling orders and their ability to scale with us has enabled our rapid growth. They're our secret weapon.

And we're able to focus on what we love best, branding and marketing.

The team at WAF have all been really helpful during the period of time that they supported me and my business with our fulfilment. I believe communication to be key with a 3PL and they were certainly the best fulfilment site we came across in this aspect - Robyn has been so efficient and quick to help us out at all times. Mistakes will inevitably happen but they were always very quick to help resolve them.

Onboarding last (2024) was smooth.

We recently experienced a serious operational issue (2025) involving a batch of mis-picked orders and a delay in stock reconciliation. I raised this with the leadership team and was genuinely impressed with the response.

Richard, one of the co-founders, responded personally with a detailed and transparent breakdown of what went wrong, why it happened, and most importantly—what’s being done to fix it. The root causes were addressed head-on, with clear corrective actions and improvements already implemented, including strengthened leadership and escalation protocols.

It's rare to see such ownership, clarity, and genuine commitment to improvement from a fulfilment partner. Special thanks also to Brenda, Robyn, and Jade from the support team who consistently deliver first-class customer service.

No company is perfect, but how they handle problems says everything—and in this case, I feel confident our trust is being well-placed.

Highly recommended for businesses who value a partner that listens, learns, and takes accountability seriously.

The guys at WAF are really good to work with. Forward-thinking, on the ball, spotting the small details and helping me run my business. Working them is an absolute treat.

I have been working with WAF for 9-months, they have always offered excellent service across all the basics required of a 3PL with an added human touch making the partnership experience all that more enjoyable. As a scaling business they have steadily onboarded an exemplary pool of talent who have a keen focus on continuous improvement while keeping their customers at the core of their growth.

Great company to work with - we designed their website and they were a joy to work with

These guys show the way for fulfillment requirements for a small business. Where many make it difficult to reach a human being, their support is efficient, professional and personable. Give these guys a whirl you really won’t look back!

Love the ethos of the company… strong values towards their staff … great service… speedy delivery!

Excellent communication and service from We Are Fulfilment. Customer service is impecable. Very efficient and skilled at delivering what they do!

I ordered Freya bone broth and it all arrived on time and in good condition

The team at We Are Fulfilment has been a breath of fresh air for our business when it comes to working with 3PLs. They provide a high touch experience not only from onboarding but beyond. Communication across the organization has been top notch. In the DTC space it is inevitable that your business is going to face challenges, the We Are Fulfilment team understands that and has been there for us as an asset to do what was necessary to ensure the best experience for our customer. They treat our brand like it was their own and we value that.

Great guys to work with, highly recommended for anyone looking for fulfilment in the UK!

My son works with wildlife especially seal cubs I never knew this company existed until my son requested some socks for Xmas. I think it's an amazing way to help all animals. Very prompt with deliver, keep up the great work you do

I've been using We Are Fulfilment as my fulfilment warehouse for over a year now, and they have consistently shown me that they are the people to trust with fulfilment! I moved from my own bedroom to their warehouse and have had significant growth since then, and they've handled everything amazingly. There are hardly any pick errors, they are always at the end of the phone or on slack. I've had issues with couriers, deliveries, parcels go missing etc because of external issues and the team are always on hand to help. They always go above and beyond. And also they take their commitments to sustainability very seriously which is super important for my brand. Can't recommend them enough!