Plantmade Reviews 

I purchased this products months in May 2026 and I never received the products. I was scammed. Bad business.

My product arrived but did not arrive it was a wet box that smelled like drizzle but no product was in it. I have not heard about my refund!!

I like the products but honestly I have not really seen much of a change using it over the years. Yeah they make my scalp stop itch but still my hair has not really grown much.

Top quality products that make a real difference

Does anyone know how to cancel the subscription for Plantmade? I can't see where to do it on their website. They have not yet responded to my recent or previous email to cancel it on my behalf.

I love the quality of their products that agrees very well with my hair. It is the best shampoo and conditioner product I have ever used by far.

Sadly, I have recently noticed certain changes in colour with the Grain product that was replaced but returned with the same fault and have heard nothing since raising it as an concern around six weeks ago. The envelope was partly open most likely compromised in transit, but the hair shampoo and conditioner were exceptionally well sealed inside of it. This approach is more environmentally friendly, which I appreciate.

Plantmade customer service up until recently, was excellent. But more recent emails are not being responded toxor issues address higher up.

I appreciate all growing and well established businesses go through rocky rough patches.

The love, care and initial driver of Plantmade products is what has produced such an impressive range of high quality products.

Indeed, Plantmade products are phenomenal. This is why I am rooting for this company to do extremely well.

I pray Plantmade will grow from strength to strength. With God, a little gratitude, love, support and compassion from their customers supporters, family and friends, I am sure whatever issues they may be experiencing at this time, they will triumph over them.

I intend to still order but as and when required. I often have too much of the inches oil or shampoo bars left before the 2monthly subscription kicks in again.

I am rooting for you guys .

God speed always 🙏🏾

I am still waiting for my products and its been a month now. Customer service is horrible. I think this will be my last time buying these products. It's hard for me to say this as i have falling in love with these products. if there is an alternative to SOIL, DRIZZLE please let me know. I'd happily support you and your business. but I dont think i can do plantmade anymore.

They have lost me as a customer.

I placed an order for 2 drizzle bottles only to find that when delivered via Royal Mail, one of the bottles arrived broken. I emailed Plantmade on their contact website explaining the situation on the 7th May and so far no response from anyone not even an acknowledgement of my email.
I have followed up with at least 2 other emails requesting a replacement or a refund and again no response.
I have been using Plantmade for many years and even with the difficulties that the original owner was having (long delivery wait times), I stuck with them because the product was good. However with the new owners things have got considerably worse with a complete lack of customer service. This kind of despicable behaviour makes the company into a scam organisation, whose only intention it appears, is to pocket people's money regardless of whether they have received the goods or not.

I wanted to wait until my second wash day to review, I bought the shampoo and conditikner bars, I have 4c hair and my hair feels like butter but as strong as vibranium! I absolutely love and look forward to wash days now. Using plant made has put the joy back into my hair care and its not as laborious, minimal shedding and a gorgeous soft texture. I recommend to every and anybody 10/10

Royal mail returned my order to Plantmade due to my address being recorded incorrectly on the package. I notified Plantmade via email, about Royal mails actions and me not receiving my package and I received no response, my order or my money back. I emailed Plantmade on three separate occasions and still I am in the same position, no response, no produt or my money back. I am extremely disappointed with the lack of communication from Plantmade, a simple acknowledgement of my issue would have been a start. I am awaiting my bank to retrieve my money from Plantmade.
I don't think I will use this company again as their customer service is very poor.

i had to wait for awhile to get my products in the United States. It would be best if yall made a distribution system in the states where your market could be large.

I ordered November 24th - it’s January 12th still haven’t received it. Zero updates from Plantmade about my order. I reached out in December, they promised it would be “shipped the next day.” I emailed again yesterday “we’ve have shipping issues.” Ok I get it. Things come up. But there wasn’t even a general email blast like “hey everyone we’ve had shipping issues.” They send me a $25 hit card for my inconvenience- but nothing is priced at $25, and I’d pay shipping. Seems like a good product, but if you never receive it… Just stay away from this company, they have a lot to figure out.

I’ve purchase the Inches product a few times. Last purchase was 27.11.2025 but on receipt I noticed that the liquid was very different in colour e.g cloudy. I contacted Plantmade ask if product ok to use ask didn’t want to risk issue having with hair and scalp. It’s now the 8th of January 2026 and they haven’t bothered to respond, so I’ll have to throw away this £28 product and find another supplier for hair and scalp, pity

Scam website DO NOT trust glowing recommendations. This company may have been good back when it was owned by previous owner but not now. Placed an order and weeks later I’m still waiting. They don’t reply to emails, social media comments or anything. They don’t care and if you read the comments you will see many others in the same boat. I definitely got scammed and will be taking this further

Plant made products is great for my hair. It absolutely loves it. I use the drizzle and my hair comes alive.
Can you just ensure the cap that you use is able to spray out as the last two batches I have had to pour out in my old bottles to be able use the spray.

I place my order in early September. It’s the second week of November and I still haven’t received my product it would be fine if I received an update or something but I’ve been reaching out and I can’t seem to get an email or call back. I’d ask for a refund but for SOME REASON the link to request a refund doesn’t work. The thing is I really do love the product but the customer service I’ve received SUCKS.

Products are amazing but damn their customer service is shocking.

I don’t know if this is down to the ownership change but they don’t respond.

I ordered something and they took the full payment but didn’t send me one of the items. I’ve emailed and still haven’t had a reply.

This is now the second time I’ll have to do a chargeback with my bank now; it’s such a shame because their products are unreal.

Did not receive my order been over three weeks.

I placed my order sometime at the end of September. I knew they are always busy and I have been using these products in my hair and love the snow body butter. This was a big order as the snow is usually out of stock so when it comes, I buy in bulk to last us for a few months. I waited till mid October then I got a message to say my package was in a shop to be picked up. Initially I thought it was a scam as I have never had to go to a shop to pick my parcel. It is always delivered to my home. After the second notice I decided to go and pick up as it might have been sent there by mistake. Unfortunately I was told they only keep the parcels for a week so it has been returned. I immediately contacted PLANTMADE through the app. No response. I sent 5 messages after that but there was not even an acknowledgement from them. That is very bad. Ama you have being doing this business for some time now. I have read some of your reviews and almost everyone, even the happy customers comment about your customer service. Why?? I am very upset and disappointed and it pains me to say this, but that is why people prefer to go to the big companies to spend their money. At least someone would listen and try to correct a mistake when something goes wrong. Your products are simply fabulous but your customer care is CRAP and I am sorry but you have lost a good customer.