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Geschreven door het bedrijf
Webhosting24 makes Webhosting simple, fast and affordable since 2001. Find out why so many business owners chose Webhosting24 to be their Hoster.
We are a hoster, so you can be a builder® - our motto reflects our vision to provide you the tools and hosting you need, to build something online, now:
Korbinianplatz 17, 80807, Munich, Duitsland
4,2
10 reviews
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I've been using Webhosting24 for my hosting needs and have had a positive experience so far. The setup process was straightforward, and the platform has been reliable for my website. Whenever I had questions, the support team responded professionally and helped me resolve issues quickly. Overall, I'm satisfied with the service and would recommend it to anyone looking for a dependable hosting provider.
i ordered a windows 2019 vps server today 19Jan2024 from this company as it has some good reviews at lowend site. I was billed for 1.5mths as their billing always start on 1st of the next mth, that is, ordered on 19Jan bill from 19Jan to 31Jan, then 1st Feb to 29th 2024 inclusive.
I could not login to the vps following the IP address and username given in the email. To make this clear, I had and is using vps services from other providers without much issues since 2012.
I even sent the email given to me with vps details, username etc to my friend in USA to try (he was the one that guided me on how to connect using RDP since 2012 and I am now self independent). I reached out to him as I felt he might be more of an expert, Even he cant connect to it
I was given virtualizor (client area) that i could managed my vps to start/stop/shutdown/restart. I tried start as well as restart. Then connect using those credentials given, still no luck
Finally i decided to cancel the services since the staff was pretty much just the manager managing the company. I was told no refunds and that i can cancel the services myself. It took me another 20-30mins to try to navigate the site to find how to cancel the ongoing billing via my credit card and finally managed to submit the cancellation request
I appreciate that the manager is having to manage so many clients and provide a great service with low cost. I was not able to access the services and his reply was that I will not get a refund when its less than even 24hours after i ordered the vps
I am really disappointed that the services turned out this way. (BTW I will be charged $80euros for any other tech services). I sent ticket to ask for help and that tech help to at least check whether i have entered the correct credentials on the RDP thats used to connect to the vps and nothing was done
I will be charged the $18.50+USD for 1.5 mths of services that i cant use. To avoid having to continuous pay for services that i cant access, I had submitted cancellation and I hoped it will be honored and I wont get charged again somewhere in Feb for Mar.
I really wont and cant recommend their services given how it was for myself. I deem myself capable and independent to manage a win2019 vps and had taken the trouble to ask for help from my USA friend who taught me so long ago to ensure that I am doing so correctly. I didnt just submit ticket and didnt take steps or means to try to connect to the vps provided
I totally regret getting this service from webhosting24.com and cant recommend them.
=============================
I ticket webhosting24 and the reply was that i needed to enable RDP on the vps side. This was not in knowledge base as well as not send as instructions in the email. I took another 30mins to trial and error. I needed to use the client portal to use VNC to connect to VPS, use VNC console (not keyboard) to send altctrlddelete to start the vps and enable RDP
After i did that i got message to activate OS from settings and found that my cursor was lock and vps kicked me out after 3mins indicating high usage of RDP.
I tried again 5-6x and everytime i got black screen and no taskbar nothing.I just tried 3mins ago and now cant access vps again despite being able to earlier after enable RDP
The director who is also tech staff told me that i can use the vps even after i send cancellation request till end of invoice period, but in reality it cant be used properly. I got kicked off 3mins for those 5-6x that i tried and i got complete black screen
I dont know what else i can try or what else is hidden and not known to me (just like the RDP issues). VNC to access vps is a very old dino method, i dont even know how to use VNC well and time was wasted trying to figure out how to use the console on VNC
I have just paid $18+USD to submit tickets. Its like you bought a house and the seller give you the house but didnt give you the keys and left you out in winter to freeze to death. I cant even get a refund for a system I cant access/or use properly. Those 5 stars reviews is a suspect.
Those that are reading my comments perhaps you like to reach out and guide me on how to resolve the black screen and such issues
Antwoord van Webhosting24
Dear Beth,
Thank you for taking the time to share your experience with our VPS service at Webhosting24. We deeply regret to hear about the difficulties you encountered and the frustration it caused. We aim to provide a seamless and supportive experience for all our clients, and we apologize that we did not meet this standard in your case.
Regarding the issues with accessing the VPS, we understand how crucial it is for our services to be user-friendly and easily accessible. We acknowledge that not providing clear instructions for enabling RDP and troubleshooting steps in our initial communication was an oversight on our part. We are committed to improving our knowledge base and support materials to ensure that our clients have all the necessary information at hand.
We also apologize for the challenges you faced with the VNC and the subsequent black screen issues. It's clear that we need to do more to assist our clients in navigating through such technical difficulties, and your feedback is invaluable in helping us enhance our support system.
Regarding the billing and refund policy, we understand your disappointment, especially considering the service issues you faced. While we strive to maintain transparent and fair billing practices, we recognize that every situation is unique. We are reviewing our policies to ensure they are empathetic and accommodating to our clients' experiences.
We would like to extend an offer to assist you further in resolving the issues you've faced with the VPS. Our technical team is ready to provide dedicated support to ensure your VPS is fully functional and meets your needs. Additionally, we would like to discuss the billing concerns you mentioned and find a resolution that is fair and satisfactory.
Please reach out to us directly at https://console.webhosting24.com/submitticket.php?step=2&deptid=2, and we will prioritize your case. We are committed to turning your experience around and demonstrating the quality service we strive to provide.
Your feedback is crucial to us, and we are grateful for the opportunity to address and rectify these issues. We hope to have the chance to restore your confidence in our services.
Sincerely,
Thomas Moroder
Founder & President
Webhosting24
The server was quite cheap, but there was absolutly no performance. Everything (OS updates, starting an programm, ..) took ages. Definitly not what you would expect if they sell you an "NVMe" VM.
In addition their peering (VM in Munich) seemd much worse then everything i've experienced with other Providers. The latency was extremly high (50-100ms for a connection within Germany from a large Provider. The expectation would have been about 15ms).
After my cancelation they didn't cancel the PayPal subscrition (or told me that i would have to do so myself). This resulted in them receiving payment for another 12 Months.
My request for a refund was refused.
Can't recomend.
Edit:
Interesting. I also remebered (like them in their reply) the service beeing advertised as 10€/year. I also found a chat message from 2021 where a user linked the offer and mentioned that price. Hoewer, my invoice lists 11,99€ for the server and another 2,28€ of Taxes (19.00% MwSt./USt.). So in total 14,27€. But i want to make clear that this is a price i must have agreed to back then.
Towards PayPal Subscriptions: From what i could find it's possible for Merchants to cancel a subscriptions on their end. It doesn't seems to be possible to change the amount etc, but if a customer cancels their last (and only) service it should be standard practice to cancel the payment subscription.
It's certainly not an resonable expecatation that a Customer, who has an subscription over exactly the amount he ows a company for a service, wants to keep paying that amount to get some (apparently non refundable) positive balance with them. Practically donating them money. If that customer wants to book another service at some point it seems fairly easy to setup a new subscription over the new ammount.
I removed my accusation that they didn't respond to my request to close my account. From the looks of it i may have never send that corretly (it was just now shown to me in their Support Webinterface as a Draft).
Antwoord van Webhosting24
Dear Tom,
Thank you for sharing your feedback. We sincerely apologize for the issues you've experienced with our server performance and customer service. At Webhosting24, we strive to provide high-quality service and it's clear that we fell short in your case.
We understand that the performance of your VPS did not meet your expectations. Our aim is to offer a range of options to suit different needs, and it seems that the plan you selected (1 GB of RAM, 1 shared CPU core and 10 GB of NVMe disk for 10 Euro per year) may not have been the best fit for your requirements. We are always here to assist with any questions about upgrading or optimizing your service to better match your needs.
Regarding the connectivity, we consistently monitor our network from within Germany and 150 places around the world and normally have a sub 20ms latency within Germany, so your result of 50-100ms is definitely an outlier. However, we acknowledge that individual experiences can vary. If you ever encounter issues in the future, please don't hesitate to reach out to us immediately - ideally sending a traceroute and your IP address. Our team is dedicated to investigating and resolving any anomalies to provide the best possible service.
As for the PayPal subscription, we apologize for any confusion. While managing subscriptions is typically a user's responsibility, we're here to help guide you through any complexities or assist with any steps you may find confusing also within PayPal.
We value your business and are committed to turning this experience around for you. Please feel free to reach out to us directly at https://console.webhosting24.com/submitticket.php?step=2&deptid=2 or via e-mail to premiumsupport@webhosting24.com for any further assistance or to discuss how we can better meet your needs.
We appreciate you bringing these matters to our attention and hope to resolve them to your satisfaction. And thank you for the feedback, which is invaluable for us to further improve our service and internal processes!
Best regards,
Thomas from the Webhosting24 Team
Stable provider,
Have been with webhosting24 for over 10 years now and must say that the service is very stable and the plans have adapted over time with more web space, free SSL certificates and new PHP versions as well as new domain extensions and dNS management . Will continue using this hoster !
Great support and IPv6
I have a small VPS with an IPv6 subnet that works just as specified. I feel like I'm dealing with a good team of people who care about what they do, Markus is always quick to respond.
Free migration from Miami to Los Angeles
I was able to migrate my VPS from Miami to Los Angeles for no additional costs even after using it for a few months in Miami!"
I have been a customer for almost 20 years, never disappointed and always on top!!!
The best thing is that you can buy cool server in the middle of the moths for half of the price
The line stability is good, the bandwidth is enough, the disadvantage is that the streaming media cannot be watched
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