Webjet.co.nz Reviews 

AVOID AT ALL COSTS PLEASE! WORST EXPERIENCE - even above losing luggage. PLEASE NEVER buy via their website, PLEASE save yourself the extra stress and hassle and just purchase directly with the airline. There is a reason their stars are so bad. Even for flight price comparison use SKY SCANNER instead! I am your typical overthinker who REVIEWS EVERYTHING but this one time was in a rush and a colleague said try Webjet to see cheap flights and to save time can buy via their site also only to regret it.

Booked a return ticket via their website for my elderly mother, they took the money for the booking and sent itinerary and confirmation, only for my mother to turn up at the airport and not be able to board the flight due to Webjet not having paid the ticket. My Mum is calling me while I'm at work panicking terribly because they can't let her on the flight - even with the flight and itinerary confirmation from Webjet because WEBJET HAVE NOT PAID so they took the money from us and sent us itinerary confirmation etc. but have not actually handed the money over to the airline. This meant we needed to purchase a new ticket to get my mother on the same flight for the event she was going to to get there in time (thankfully they had seats available still and also thankful we had the money to do so) but also meant we had to go out of our way to try sort the original ticket with Webjet. The ticketing agent at the airport from Air NZ was very empathetic and advised this is a COMMON issue with Webjet, people turning up with confirmations of bookings that Webjet had not actually paid for and so these poor people have had to purchase new tickets via the airline's original page or miss the flight and wait until Webjet sorted it. Not to mention the wait times for calls are ridiculous, YOU NEED TO CAL AUSTRALIA AND you literally have to pay to get on the flight or miss out because there is NO CHANCE of you getting through to Webjet before check-in closes. Imagine this happening if you are going for a funeral and the seats sell out while youre at the airport or you dont have the extra funds to purchase an extra ticket last minute while you are waiting for Webjet?

EDIT - the ticket was a return, when sorting the departure ticket, Webjet agreed to refund the departure ticket for the flight we missed, BUT GET THIS - Webjet employee realized the return ticket was also not processed and says he will process the return ticket, when he goes to process it he then says the original price they CONFIRMED VIA THE ITINERARY is sold out and so the next available seats are an extra $40 - he purchases this ticket and then says he will take the extra $40 OUT OF THE REFUND FOR OUR DEPARTURE TICKET? So we have been refunded for the original departure ticket, but since the new ticket cost an extra $40, he will be charging us for it.

The employee then admits Webjet sells us seats that are already sold out and conveniently there is no way to escalate the matter or speak to a manager because as per typical call centres "manager is unavailable and you can't wait for one to become free".

HOW IS THIS LEGAL??? How can they sell us a product, take our money, and find out that since they hadn't actually "processed" the order aka handed over the money to the airline for our seats, that means we will have to get on new flights/get new seats but then CHARGE US for the extra cost???

20th July 2022 I went onto Web Jet's manage by booking site to use part of my credits to go to my Uncles 95th Birthday. They started off by wanting extra money, but I had more than enough credits to pay for the fares. Now they are refusing to reply to my emails. NEVER EVER BOOK THROUGH Web Jet.

Have flight credit for over 2 years now and want to use it to book flights. If you find a flight in your credit range you can’t just book it you need to email webjet to book it for you but don’t get an answer for days/weeks which by then prices have increased dramatically so is out of your range and expected to pay more.

If all goes well, you might be ok with Webjet. But if you need any help or support, then good luck! Webjet has noone to answer queries, address urgent requests or even answer their phones. I've waited over 4 hours on a call, still no answer. Even getting a receipt for an additional payment made has been impossible (still don't have that receipt). And a trip that originally cost $2,100 in tickets has ended up costing us over $4,300 due to their terrible customer support because of which we had to forego a flight. Not hopeful CoverMore insurance is better

Absolute crap service. Been chasing over two years for a refund, and they say its coming, but it never does.
Don't risk it !

It is really frustrating to deal with this business. Online portal is useless and no correspondence being answered. Waiting on the phone for 2 hours and no response. Do not book with this website.

Can you give zero stars? Absolutely useless business. I've spent about 7hrs on hold across 4 calls (and still waiting!) trying to chase up a refund that was due 6 weeks ago. DO NOT BOOK THROUGH THEM. Research then book direct. 0/10

First and the last.I would never use this service.I wonder why the Government don’t shut down this company???They are no difference than the scammers.First they lure you to some package deals. Then after you make your bookings,they sent you an email saying you need to pay another $400.on top using PayPal because the price has now gone up..I think we should take this matter serious and take it to court or something.Does anyone knows where they base in Nz??wanna pay them a visit…

Does not deserve 1 star! Bad company, Worse staff, Pathetic service! My step-dad passed away and regardless of the 3weeks I attempted to contact them through phone calls, messages via their website and app and emails. I have paid an extra 1500 because I had to purchase new airfares BECAUSE they refuse to help me CHANGE the airfare. Now that I have done that, I have to cancel & they try blame me saying I hung on them & they can't change or cancel!! WEBJET IS MUD!!
Where's the compassion? Nowhere cause they just want money, doesn't matter what my family and I are going through!!!

Only 1 star as wouldn't let me use Zero stars. Impossible to contact and useless when you do. 4 days after cancellations, after hours and hours on hold and waiting they finally rebooked our flights. Got to the airport and found they had rebooked mine but hadn't finished rebooking my son's so we couldn't fly. Hours later am still at the airport waiting for someone to ring me back.

NEVER EVER EVER EVER EVER book anything through webjet. They are absolutely IMPOSSIBLE to deal with. I wish I'd read the other reivews before I booked via their website rather than direct with the airline. I will never ever use webjet again and will tell everyone I know about how they will just take your money and provide no service whatsoever.

The staff were friendly, but that was after 2 hours and 45 minutes of waiting. Am currently back on hold while they quote my flight price. The staff member said this would take 5-10 minutes. Currently 30 more minutes on hold

Just come here to say RIP to my $5000+ airline credit

If I could give a lower rating than 1, then I would. Have been trying to use air credit for 4 months. Nothing! I have been on hold, once for 6 hours, promises that a manager would call me back. Never happened. Only ever get automated replies or a snarky online response about them being too busy when I try via their online messanger and via facebook.
Pre covid webjet was good... now ... don't even go there!

Absolutely appalling company. Surreal experience trying to get a refund of fares due to Covid cancellation by airline in the past. Had to deal with them as my "agent". Now trying to book new flights with credits and their systems are broken completely.

I have been on the phone with Webjet waiting for over an hour for my call to be answered to discuss using a credit they are holding for me. No answer, no replies. Looks like I will be writing to the Australian authorities again.

Never use webjet- Ponzi scheme to reap the vulnerable ones. Been emailing and calling them- all we get is auto replies- waited for hours and hours still no answer.
Our airline has refunded funds to webjet but these crooks are not responding to our email or answering call. All you get is free music over the phone- tosers

This is the worst experience ever, I waited 2.5 hours to talk to a live person then she couldnt change my booking and said I had to be transferred to the people who dealt with bookings and was on hold for another 2.5 hours then the phone got disconnected. This is horrendous and never again would i want to book using webjet. I want to get my refund back.

-1000 reting. Dishonest and criminal. Paid for tickets and didn't not receive them. Impossible to communicate and there is no one to hold accountable. Do not use webjet.

BOOKED AND PAID FOR A FLIGHT TICKET AND NEVER RECIVED THE TICKET
SCAM