Webook Reviews 5

I traveled all the way from the Netherlands to Saudi Arabia for 6 days with my children to attend the Al Nassr vs Al Ahli match on April 29, 2026.

I booked 3 tickets. Unfortunately, due to a lack of coordination, my son also booked 3 tickets from his own account. That gave us a total of 6 tickets instead of 3.

I contacted customer service to request a refund for the extra 3 tickets. They refused, stating that all tickets are non‑refundable and non‑modifiable. They suggested I use the "resell" feature inside the app. However, for this specific match, the resell option is not enabled – even though the event has been completely sold out for weeks.

This service does not care about its customers and offers no solution for honest human errors.

I am left with 3 unused tickets, no official way to resell them, and no help from the platform. A very rigid and customer‑unfriendly policy.

I hope the management reconsiders its policy and provides flexible solutions for exceptional cases like mine.

Booking ID: H260124129365500

It has been more than 70 days and I still have not received my refund.

Despite multiple confirmations from Webook Travel, no funds have been received in my bank account.

They failed to provide any SWIFT / MT103 confirmation as proof of transfer.

The company keeps delaying and providing misleading information.

Very bad experience. Not recommended.

“Case number: 69517049

Do not use this application, it has been officialy 1 year today that I have been requesting to withdraw my funds from the application. They keep sending me emails to buy time. Today they told me its not possible. DO NOT USE THIS APPLICATION.

Withdrawal not not received since 15days.. customer support no response
Scammers!!!!!!

Hello everyone, these are scammers! I bought a Diamond subscription from them for $500 to get access to tickets before the official sale, then I bought tickets for the SIX KING SLAM for another $2,500 for the entire tournament, and they blocked me and won't refund my money, saying that I violated their rules. This is a very unreliable service where you can lose money.