The Lumos and its accessories' hardware quality are top notch and very user friendly. Customer service was very prompt and courteous. Very happy with this company and its products. I'm looking forward... Toon meer
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I needed a laser for engraving leather products and for light cutting of thin wooden sheets. The laser fits perfectly on my workspace, and I connected it to my existing exhaust system, so I can us... Toon meer
Other than a slight shipping issue with one of my orders everything has been great. I own 2 of their lasers. 45w Vision Pro and a Lumos. I use both of these on a regular basis. I've been using the... Toon meer
This company should be the one to follow their response time is the best thing that they have any concerns any worries they will have a lot of resolutions to help the customer get back on track with t... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
WeCreat is a pioneering team dedicated to making creation accessible to everyone. Our story began with a simple yet powerful vision: how to transform complex creative processes into simple, achievable actions? We are a group of innovators and creators who build intuitive laser solutions that unlock endless creative possibilities. Meanwhile, we are passionate believers in the power of creativity as the driving force of human progress. We delve deep into understanding creators' needs and continuously work to simplify their creative journey. From artistic pieces to innovative inventions, we're committed to making the process of bringing ideas to life easier and more enjoyable. We are excited to announce that our Vision and Vista products are now available for sale! These innovative solutions further enhance the creative process, making it even more seamless and enjoyable. We believe that when creation becomes simple, the world becomes more colorful. Follow us to be part of this creative revolution!
Contactgegevens
113 Cherry Street, 98104, Seattle, Verenigde Staten
- support@wecreat.com
- wecreat.com
Heeft 8% van zijn negatieve reviews beantwoord
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The ease of setting up and using the…
The ease of setting up and using the machine for a beginner made it enjoyable.
Learning more techniques as I go and improving my skills
I Love this machine
I Love this machine. I Love that there are groups that help us. Best machine ever
Just getting started learning how to…
Just getting started learning how to use the machine and the software, so far I am impressed with the machines cutting ability as well as engraving capabilities
very easy to set up love the auto focus
I purchase a Wecreat 45watt laser and…
I purchase a Wecreat 45watt laser and have had it 8 months and just started using it. The wire harness frayed with only 10 hours on the machine. It comes with a back up wire harness, the first sign of issues, I replaced it as it was instructed. It is binding up and has already started to fray just by moving it by hand. Poor design, it does engrave nice but now doesn’t work.
Failing Machine / Poor customer service
I bought a Vision Pro towards the end of 2025. The company failed to notify me that the fume machine I purchased was on back order. It would be another 2 weeks before I received it. The company gave me a lousy year subscription to their pitiful laser projects you can use in the software. Before the end of January 2026 my laser had failed. They made me pay to send it in for a replacement. Now I’m out a laser until I get a replacement and a month out from starting my business. Customer service are like drones with no life and could seemingly care less about you. I would not buy from again.
Not bad
I love the machine, but it has it quirks. Support is spotty. Machine will no longer auto-focus, even though I have followed all the troubleshooting options. Website is not easy to buy replacement cables. Bought the upgraded rotary, no instructions on how to re-work the original to make it fit correctly, and now it does not fit all the glasses I have.
Everything arrived in mint condition…
Everything arrived in mint condition extremely well packaged. I got an excellent excellent price and I’ve been using the laser cutter as often as I can.
Excellent customer service
Excellent customer service! Keep up the great work.
I haven't received the product yet
I haven't received the product yet, but the pre-sales service has been excellent so far. I received prompt and helpful responses to all my inquiries, which gave me the confidence to place an order. I am currently waiting for the shipment. I will, of course, update this review based on whether the product arrives on time and meets the promised quality.
update 1: nope. they are not even close to follow what they indicate on their website. 3 to 5 business days they say but it is already 5 working days and the parcel even didn't move yet.
Intuitive
This unit and software are very intuitive. It's been a seamless transition from my prior laser.
Customer Services is amazing
Purchased 40W Vision for personal use. Bought the Super Package. Was missing the auto feed. Contacted Customer Service and they are amazing. I am new to this whole laser world, but I think I have found my new hobby. I am in love with my laser!!! Software is easy, I would highly recommend it!!!
Amazing machine
Quick delivery. Excelente support, great app.
Has worked well so far
Has worked well so far, looking forward to using all its features
The easy set up and the ability to…
The easy set up and the ability to start projects the moment I turned on the engraver.
It did take a couple weeks to arrive...
Fast support response
I ordered a Vision 20 package plus an accessory, and the accessory was temporarily out of stock. WeCreat support responded to my query with an updated status very quickly.
Great bundle
Ordered the vision pro bundle. It arrived in several separate boxes during the holiday season. I surprised my husband with it and he is so excited to have it and eager to learn how to create wonderful things and future gifts. He was so excited about the various components that came in the bundle and how we did not have to order them separately.
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