WeFibre Reviews 

Great installation experience, our engineer Kev was really friendly and went out of his way to get our router in the right place. Really happy :)

Ordered and approx 1 week later the engineer turned up to install cable and hub couple of hours and alll sorted the engineer was very professional and explained everything, don’t find it much fast then the old broadband to be honest but it’s more stable not dropping out/buffering just waiting for the landline to be sorted now.

Whilst the response was quick, the lack of effort to fully explain what precisely is a joint user pole and why that means we cannot have at our property, whilst down the lane others can, means we very unsatisfied overall. No attempt made over the past 18 months to inform us of alternatives either. Hopefully we will be out of the area soon.

Utter and complete waste of time and effort.

These guys emailed me a few years ago with the news that fibre was coming to my home. I signed up and then got bombarded with emails to approve funding from a government scheme. Even tried to make me confirm to DCMS that my broadband was fitted and working. Neither were true.

Then told me that my broadband could be fitted so engineer came to fit my router. Embarrassingly for him (he was mortified) the service wasn't ready to be switched on. But at least it was all fitted for when the switch on happened.

Today (5 months later) I get an email to say the "my order has been cancelled". My order ... this is the order that wefibre actually emailed me about!

So i now have two wires connected to my house, wiring dangling, a hole in my wall and a router that doesn't work! Plus, i had to give them my banking details. Utter charlatans. Avoid at all costs... One star is actually one star too many!

The engineer did not get the router to connect to my booster. Thank you for your reply. However it is incorrect, I had a go myself today without an instruction book, not supplied by yourself. Thank you to You Tube.
Reset the sky Booster to original settings and then one by one linked each TV.

Sent all emails to my addres; but I am not a WeFibre customer and I have a different first name. Not great admin!

A swift reply, much appreciated. All worked fine first time. Why can’t BT be that good!!

The engineer was very efficient
Explaining what he was going to do
Very tidy no mess let when he finished
Explained how to connect
The speed is much faster than previous providers

The price is great, and the connection is alright. As long as you don't have any issues.

I was told that I should be happy with 600Mbps as it's significantly faster than what I had previously and is within specification.

Having an email conversation with support and get a reply roughly every other day. No sense of urgency to solve my problem, some 5 days after my first attempt at contact, my static IP is not working. This seems to be caused by an ongoing staffing issue and excess demand on the support staff.

The urgent phone number provided is not manned by technical staff out of hours.

We Fibre were always available to answer any queries in the weeks prior to connecting the service to our property.
We were connected by a very pleasant and competent technician who was very efficient.

Great service did what they said when they said

After moving into a new property we had an advertisement for wefibre though the door.
I was a little suspicious to the full fibre claim after having B4RN previously and taking so long to put the cables underground I called and asked how its possible without putting cables underground they explained its all done above ground using existing poles I then payed the connection fee and we are connected in less than 2 weeks.
Very professional the fitters are very friendly and down to earth speeds are excellent brilliant customer service so far ! very rare to have such good customer services from lots of company's now

We decided to switch from regular BT broadband to WeFibre, once fibre had been connected in our village, which is in fairly rural Wales. I don’t think I’ve witnessed such poor internet since the days of dial up, and I’m not exaggerating. WeFibre have sent an engineer out who’ve tested the connection and supposedly say we have incredibly fast speeds, but my devices often struggle with loading a web page, let alone streaming videos. Devices are also often kicked from the router. Feeling a little lost because WeFibre won’t take responsibility and resolve the issue, so we’re essentially paying for something which isn’t working as it is advertised. Feeling let down and frustrated.

Very polite, clean working and very helpful

My internet was fitted quickly and efficiently and the speeds are great compared to what we’ve had previously

Although initial installation took alot longer than expected we are delighted with the superfast broadband WeFibre are supplying to us. Have contacted customer services a few times and they have always replied promptly too! Thank you WeFibre!

Install ordered in 2021 using the DCMS Gigabit Broadband scheme, with installations being rolled-out throughout the village over the last year. I had to keep chasing for updates. The fibre runs from the nearby utility pole to our house and is coiled under a window (and has been for months). A week after chasing an update and receiving a reply that further infrastructure work was required (before that it had been 'it will be installed in the autumn as the ground would be too wet in the spring') the order was cancelled - not 'very sorry, there will be a bit more of a wait' but cancelled. The spirit of the voucher scheme, i.e., digitally levelling-up rural areas seems to evaporate when things get [foreseeably] less than very straightforward. That's why the scheme is there - because it is easy to install in urban areas and not so easy in rural areas. The voucher had already timed-out, with Building Digital UK stating "Your supplier knew delivery was required to be completed in this timeframe when the voucher was issued". Locally, my experience is not atypical and goodwill for access to land, etc., is running short. It's like winning a contract to build St Paul's Cathedral but stopping after laying a few breeze-blocks because the rest is a bit trickier than imagined.

Placed an order with WeFibre as we have WeFibre in the village. Very quick to say everything would be fine for an install within 2 weeks, so cancelled my current provider.

They came out a few weeks later to install, but disappeared quite quickly without saying anything. Chased them for over a week as to see what the hold-up was, told me they'd get back to me continually and didn't.

Eventually got a rather brief email back that they couldn't install it at my property and my order had been cancelled. Chased them for a reason, but they wouldn't give one. In fact, they weren't particularly apologetic either.

I think the reason is that our property is set back from the road and they just couldn't be bothered to do the work. Probably cost them more money and time than they felt my order was worth. If there was another reason, presumably they would have given it.

From ordering the installation through to dealing with my BT account. WeFibre have been very quick and efficient.