WeFibre Reviews 

Rated 4 instead of 5, as communications about install appts could be more proactive.
(Ref: John Lewis… email to confirm appt booking, email to get ready for your booking etc). WhatsApp messages would be sufficient.

Broadband now installed. JJ and Nsthsn have provided great service and response during the connection process.

Great, efficient service, highly responsive, lovely people

Glad it's happened to have wefibre installed. But the timing was very disappointing as we waited for a long time. I'm so looking forward to watch a lot of film through wifi.

The whole process took far too long! Communication was also very poor

3rd team successfully connected. Quick and efficient. Everything working well. Router does not have a WPS button or a small detacheable panel with the code on it. Waiting now for a response re main phone.

Good communication and very helpful and polite engineer. Speeds are much faster than we had before but are around 100 MB on 5G rather than 1GB. Good value as part of rural broadband scheme.

4x faster than BT broadband. Instalation team were very helpful.

To be honest we hand about a 10 month wait to get the fiber line installed. With numerous visits I think 6 engineers visits before JJ came and did a real assessment and then his two visits to install the line.

So 10 months to get it installed with 9 days booked off work. That's a terrible schedule and I'm just really unimpressed with that lead time and hassel.

But the engineer JJ was the silver lining and a credit to the company and resorted what little faith I did have.

FYI We started this journey on 24th March 2023

Unusual nowadays but when you call the number the phone is answered by a helpful human, yes a helpful human.
None of this ‘ your call is important to us, just that we can’t be bothered to answer it nonsense.
The helpful human provides sensible solutions, help and guidance.
Thank you.
Oh, and by the way the product is fantastic, does exactly what it says it will do. I would recommend you get this as soon as you can.

Fantastic customer service thanks ashleigh.

Put order in three months ago, had installations canceled twice with feeble excuses. So canceled order. WOULD NOT RECOMMEND THIS COMPANY.

Initial installation didn't happen due to having no ladders. Surely this is a standard kit required for installing. Poor communication following this initial cancellation. I had to chase up the next date which then meant i needed to have another months supply of my old provider.

Had wefibre installed at home, a little slow getting in contact, but once the installation date was booked the whole process was painless, the guy who came to do the installation was very polite very professional and did very good neat job, he explained everything he was doing and completed very quickly. The actual speed is quite as fast as advertised but is still very very good, Thanks

Haven’t answered my query or my call for help

First person to connect us said he couldn’t ? Josh who was second was very good, He was quick and efficient. Overall went well and am happy with speeds.
Would recommend.

From ordering my wefibre, to being installed, it was a smooth process. I could log in to my account and see the progress of my order. The engineer who installed, was very professional.

Can't fault the company. Pre-installation queries were answered promptly. The installing engineer was punctual, polite and very helpful in explaining what he was going to do and again in how to get the best out of the router once it has been installed.

Great product when finally delivered 2 years later than originally advertised. WeFibre went out of their way to deliver a 'non-standard' rural install. Amazing speeds compared to our old FTTC service at a very competitive price.

The fibre connectivity is impressive, speeds are terrific. But the communication before installation was almost entirely absent.