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Information on weight loss, exercise, diet, recipes.
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6 reviews
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I joined Weight Watchers 6 years ago,i just love the program.I is easy to follow and the virtual workshops are great.I am healthier and happy with my journey.I lost 35kilos and been at goal for a few years.
Think before you sign up - you have to sign up for 12 months and there is no cancellation options even if it does not work for you. Had no support but when I call to cancel - then they offer support and let you know about everything. Unfortunately ww is not what it used to be. Ps you have to call to cancel and no email address to do so. A bit of a sales tactic - think before you sign up
dont join WW New
Zealand they will not honour your cancellation even if it is with 24 h and you have a case number from a manager who has cancelled I am 80 yrs of age and should know better I now have to pay for a year
I am on hold waiting for a coach to discuss my account. It is now 63 minutes since I was put on hold. I have not spoken to anyone as yet, online chat could not help.
I am not happy, this is NOT customer service.
Edit: i waited for 2 hours & 39 minutes. And still no one to speak to!
Signed up and quickly discovered its simply not worth the money. Persevered for two months and put on 3kgs so obviously not working. Tried to cancel but app and website are extremely difficult to navigate. Cancellation option is buried deep and when you do find it, it sends you into and endless login loop. Tried contacting through Facebook and they just refer me back to the app. Only option was to cancel direct payment and hope that works.
The new iteration of weight watchers is so stripped back that it is almost non-existent. There doesn't seem to be a structured program. There is no real education and very little guidance on meal planning. When I tried to remedy this by buying a couple of cookbooks from their current range I was disappointed to find that the books use an old version of the points system. When I contacted weight watchers to find out if I could get a list of the correct points I was informed that I could search for the recipes in the database because some of them are in there, and otherwise I could use the recipe builder tool to work out the points myself. Save your money and use a free calorie tracker, weight watchers doesn't offer much more than that.
Antwoord van Australian Weight Watchers
Hi Kylie,
Thanks so much for your feedback.
At WeightWatchers our goal is to support you to create sustainable healthier habits, rather than giving you a one-size-fits all diet plan to follow. If you're looking for support with meal planning though, we do have a variety of printable meal plans available on our website, which you can use for inspiration. You can find them here: https://www.weightwatchers.com/au/m/cms/program/good-to-know.
Theres a Weekly Plan function in your WeightWatchers app too, which includes a selection of pre-made meal plans, that you edit to suit your preferences. Your Weekly Plan will then generate a shopping list of ingredients for the week.
In addition to this, you'll find loads of meal ideas by tapping on "What to Eat," at the bottom of your WW app. You can browse recipe collections, search for recipes based on ingredients you have on hand & explore options for eating out.
If you need to find the Points value of a recipe that's in a cookbook from a previous version of the program, you can simply type the recipe name in your WW app & you'll see the Points per serve. In addition to the search option, our more recent cookbooks also include a QR code to scan that will bring up the correct Points. We have over 6,000 recipes available in our database, that you can use while planning your meals & you can filter your searches to find options that suit your lifestyle.
If you haven't yet, I'd also encourage you to join one of our free Get to Know sessions with a WW Coach. We run one about how to use the program & one specifically about the features of your WW app. You can register by selecting Live Events under Articles, on our website, or under Articles & Events on your app.
You can find your downloadable Program Guide & your WW Roadmap in your app, which both contain valuable information about how the program works too.
As part of your membership, you also have access to support from coaches anytime of the day or night. We can chat with you in real time about anything you need, including helping you to plan your meals. You can access a coach by tapping on the menu in the top left of your app & selecting 24/7 Live Coaching.
If you'd like help finding any of these features, please use the Live Chat option or give us a call on 1800 958 288 Au or 0800 009 009 NZ. We'd love to help you get the most from your WeightWatchers membership & support you to achieve your goals.
Thanks,
Tina - WW Social Team
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