I was very pleased with the first book I ordered a few months ago, and I am excited to receive my second order. I was particularly impressed by the communication and service from the Welcome Baby book... Toon meer
Bedrijf heeft geantwoord
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The book is great. Excellent quality and very complete. However, they will start a free trial for you, won't exactly mention that it will renew automatically and charge you 36€ suddenly (whic... Toon meer
Bedrijf heeft geantwoord
Nora was responsive qnd helpful. I had an issue as my connection timed out ans she managed to help me get it rectified.
Bedrijf heeft geantwoord
Liked the topics for new parents and that the book is personalized for the baby and parents. My suggestion for someone purchasing this as a gift to the baby and parents. Not to make them pay for a sub... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Welcome Baby
Geschreven door het bedrijf
The first personalized baby book for your memories & milestones.
One-of-a-kind book.
What makes it unique?- Personalized with your baby’s name, your names on the cover, and a custom dedication page
- Beautiful colors, illustrations, and space for pictures to capture what matters most
- Journaling pages to record memories, milestones, and everyday moments
- Growth and development trackers tailored to your baby’s age and stage
- Engaging activities, games, and bonding tips to strengthen the parent-baby connection
- Practical parenting guidance personalized to your family’s needs
Contactgegevens
Verenigde Staten
- hello@welcome.baby
- welcome.baby
4,0
Goed
585 reviews
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Very easy to use website
16 juni 2026
Antwoord van Welcome Baby
Dear catkeeb,
It's wonderful to hear how straightforward you found our site! We're so glad the website was easy to navigate, and we hope you continue to enjoy your experience. Remember, we're always at help@welcome.baby if you ever need anything.
Sincerely,
Welcome Baby Team
One star — buyer beware: unclear app charge and no refund even when unused
Buyer beware. I spent over $100 on a baby book, and while the book itself seemed overpriced but nice, the purchasing experience was very distressing.
What was not made clear to me was the app charge. I later found an unexpected charge of over $42 on my credit card for an app I did not know I had, did not need, and never used.
I contacted customer service and explained that I am the grandma, not the mom, so I have absolutely no use for the app. I also told them they should be able to verify that I never opened or used it. Their answer was basically: sorry, no refunds. I asked for the issue to be escalated to a manager, and the manager repeated the same thing.
So because of their unclear app charge and rigid no-refund policy, I ended up paying around $142 for a so-so baby book with their names on the cover.
In my opinion, this is a terrible way to treat customers. If a charge was unclear, their expensive app was never used, and the customer reaches out right away, the decent thing to do would be to refund it. Instead, they chose policy over fairness.
I would not buy from this company again, and I would strongly caution other grandparents or gift buyers to be very careful before ordering. What looks like a sweet baby book purchase can turn into a much more expensive experience than expected.
6 juni 2026
Review zonder uitnodiging
Antwoord van Welcome Baby
Dear Tracy Rickards,
Thank you, we understand your concern. We'd like to kindly remind that the relevant terms were clearly outlined and agreed to from the start. For a private review of everything you've noted, please email help@welcome.baby with your account email and order number.
Sincerely,
Welcome Baby Team
Antwoord van Welcome Baby
Dear ladybuglaj,
It's wonderful to know you're enjoying the ease of our platform. We're delighted that your experience with Welcome Baby is a smooth one. We hope you continue to have a wonderful journey, and we're always at help@welcome.baby if you ever need anything.
Sincerely,
Welcome Baby Team
This is my second great grandchild
This is my second great grandchild, very special time for me.
16 juni 2026
Antwoord van Welcome Baby
Dear Antonia,
It's wonderful to hear how special this time is for you. We're so glad Welcome Baby could be part of such a joyful family milestone as you welcome new additions, and we wish you many more cherished moments ahead. Remember, we're always at help@welcome.baby if you ever need anything.
Sincerely,
Welcome Baby Team
Antwoord van Welcome Baby
Dear Brandon,
What wonderful news to hear you enjoyed the first book so much that you've now ordered another for a sister! We hope both recipients cherish their stories. Remember we're always at help@welcome.baby if you ever need anything.
Sincerely,
Welcome Baby Team
Antwoord van Welcome Baby
Dear Timmy Breen,
Selamat datang di toko kami! Kami senang bisa berbagi dengan Anda rangkaian produk berkualitas tinggi yang dikurasi dengan cermat yang menjamin kepuasan. Kami percaya pada kekuatan pilihan dan itulah mengapa kami menawarkan beragam produk untuk memenuhi kebutuhan unik Anda.
Kami bersemangat untuk memberikan produk yang tidak hanya memenuhi tetapi melampaui harapan Anda. Kami tahu bahwa Anda menghargai kualitas, nilai, dan keandalan, dan itulah yang kami tawarkan. Dengan komitmen terhadap keunggulan, kami berusaha untuk memastikan bahwa setiap produk di toko kami dibuat dengan perhatian terhadap detail dan standar kualitas tertinggi.
Kami mengundang Anda untuk menelusuri koleksi kami dan menemukan hal yang sempurna untuk Anda. Apakah Anda sedang mencari produk yang stylish, praktis, atau mewah, kami yakin Anda akan menemukan sesuatu yang menarik perhatian Anda. Tim kami selalu tersedia untuk menjawab pertanyaan apa pun yang mungkin Anda miliki dan membantu Anda dalam perjalanan berbelanja Anda.
Terima kasih telah memilih kami sebagai toko tujuan Anda. Kami menghargai kepercayaan Anda kepada kami dan tidak sabar untuk melayani Anda. Selamat berbelanja! help@welcome.baby
Sincerely,
Welcome Baby Team
Easy to use and make
13 juni 2026
Antwoord van Welcome Baby
Dear littleputtputt,
What wonderful news to hear that creating your special keepsake was so easy! We hope you cherish this memory for many years. We're always at help@welcome.baby if you ever need anything.
Sincerely,
Welcome Baby Team
Be aware of app subscription!!!!!
Be aware of app subscription!!!!!
The product itself is nice, but be very aware of the app subscription as it is very costly £25/month and they just charge your account without any payment notice/reminder etc.
Due to so many adds during the ordering process, you are very inclined to just not notice this (as I did) and end up paying for something you are not fully aware of. In my opinion, that is a scam!
12 juni 2026
Review zonder uitnodiging
Antwoord van Welcome Baby
Dear Lavinia,
We understand your concern regarding everything you've noted. We kindly remind that all relevant terms are clearly outlined and agreed to from the start. So we can look into your specific situation, please reach out to us at help@welcome.baby with your account email and order number.
Sincerely,
Welcome Baby Team
So many RED FLAGS....AVOID
Do not recommend this firm owing to their lack of transparency, non-refundability and/or partial refundability, many surprises, and very expensive monthly subscription fee for their app at $46++. Again not clear and if buying a gift, the app is not relevant..just want the book but not an option! BTW the monthly subscription fee is very high. Apps are usually $10/month...another red flag and the fact that there is no phone number to call for customer service. I spent so much time as a grandma, cancelling my card and dealing with this issue...NO THANK YOU
11 juni 2026
Review zonder uitnodiging
Antwoord van Welcome Baby
Dear Pat Lamont,
Thank you, we understand your concern. We'd like to kindly remind that the relevant terms were clearly outlined and agreed to from the start. Please reach out to help@welcome.baby with your account email and order number so our team can look into everything noted.
Sincerely,
Welcome Baby Team
Antwoord van Welcome Baby
Dear claro_inigoii,
It's wonderful to hear you found the process so simple! We're excited for you to receive your personalized baby book and begin capturing those precious memories. We're always at help@welcome.baby if you ever need anything.
Sincerely,
Welcome Baby Team
Nora Abot
Nora Abot, Junion Support Specialist has been amazing every time I reach out to her. She is prompt, clear with her reply and very courteous.
8 juni 2026
Antwoord van Welcome Baby
Dear lkmhawk,
It's wonderful to hear you had such a positive experience with our team! We're thrilled that our support helped make your parenting journey magical. We're always here at help@welcome.baby if you ever need anything else.
Sincerely,
Welcome Baby Team
Antwoord van Welcome Baby
Dear cthall,
What a joy to hear about your fantastic experience! We're just as excited for you to receive your book and start capturing those precious memories. Wishing you all the best on your parenting journey, and remember we're always at help@welcome.baby if you ever need anything.
Sincerely,
Welcome Baby Team
From first-time grandparents Creating this beautiful baby book has…
Creating this beautiful baby book has been a wonderful experience. So precious, thoughtful and detailed. I know my son and daughter in-law will love this book.
7 juni 2026
Antwoord van Welcome Baby
Dear First-time Grandma Tamra,
It's wonderful to hear how much you enjoyed creating such a precious and detailed memory book. We're so glad it was a wonderful experience for you and will be loved by your family. We're always at help@welcome.baby if you ever need anything.
Sincerely,
Welcome Baby Team
SCAMMERS
THEY ARE SCAMMERS. BEWARE of the hidden app subscription. They know exactly what they are doing, prying on busy parents with newborns, knowing you're too busy to realise the app subscription that they take every month. Also, their generic blanket response to reviews of "we are working hard to improve... blah blah blah.. is BS because the fix takes 20 mins at most but they've been saying they are improving for over 2 years if you read back the reviews from 2024. Disgusting company and team with no ethics.
14 mei 2026
Review zonder uitnodiging
Antwoord van Welcome Baby
Dear Maya,
We understand your concern regarding the impression you were left with. We'd like to kindly remind that relevant terms were clearly outlined and agreed to from the start. Please email help@welcome.baby with your account email and order number so we can look into your specific situation privately.
Sincerely,
Welcome Baby Team
Antwoord van Welcome Baby
Dear Joanne Rowland,
It's wonderful to know you find our book so lovely! We're thrilled it's helping you capture those magical memories. We're always at help@welcome.baby if you ever need anything on your journey.
Sincerely,
Welcome Baby Team
BEWARE FRAUDULENT ACTIVITY!
BEWARE FRAUDULENT ACTIVITY!! -CHARGES TO CARD WITHOUT COMPLETING ANY ORDER CITING DIGITAL CHARGES. PROCESS IMMEDIATELY ONCE YOU GIVE CARD INFO. WITHOUT CONFIRMING ORDER.NO SUPPORT TO CONTACT
3 juni 2026
Review zonder uitnodiging
Antwoord van Welcome Baby
Dear Kenni Wall,
We understand your concern about everything noted. We'd like to kindly remind you that the relevant terms were outlined and agreed to from the start. Please email us at help@welcome.baby with your account email and order number so we can look into your specific case privately.
Sincerely,
Welcome Baby Team
It was easy and walked through all the…
It was easy and walked through all the steps to personalize the book.
2 juni 2026
Antwoord van Welcome Baby
Dear letticecharm,
It's wonderful to hear how straightforward you found creating your personalized baby book! We hope you enjoy capturing all those precious memories. We're always at help@welcome.baby if you ever need anything.
Sincerely,
Welcome Baby Team
Cheap feel. Not worth buying.
Very disappointed with the quality of the book. The contents are okay like the milestone guides. However, the paper’s too thin, the printing’s not good, and the total feel of the book is so cheap. It is not worth it paying £60! I could’ve just printed it on my own, it would’ve costed me less to make the whole book. I am very disappointed as I’ve seen it advertised as a quality book and it took me months before I finally purchased it. Will not recommend.
Update 29-06-26 I WAS CHARGED £24.59 for the baby app that I didn’t subscribe for! Such scammers! So sketchy that they say it’s free during the time you purchase the book, but there’s a hidden agenda of stealing money from you monthly!
30 mei 2026
Review zonder uitnodiging
Antwoord van Welcome Baby
Dear dimples,
Thank you, we understand your concern regarding the overall impression you were left with. We want to ensure every Welcome Baby story is cherished. Please email help@welcome.baby with your account email and order number so our team can look into your specific case.
Sincerely,
Welcome Baby Team
Antwoord van Welcome Baby
Dear krjallen,
It's wonderful to hear you found Welcome Baby so intuitive for capturing your precious memories! We're excited for you to continue creating your unique story full of love, making your parenting journey magical. We're always at help@welcome.baby if you ever need anything.
Sincerely,
Welcome Baby Team
WARNING: FRAUDSTERS & SCAMMERS STEALING YOUR MONEY.
WARNING: FRAUDSTERS & SCAMMERS STEALING YOUR MONEY. Once you paid for the book, they continue to take £25 monthly off your account without telling you, claiming the small print subscription charges you NEVER signed up for! They further advertise themselves to be a UK company, after researching I learnt it's a few people based Lithuania in the middle of nowhere scamming UK consumers. I wish I had read these reviews before ordering a book, this is a FRAUD on a global scale, few people getting reach overnight by duping genuine consumers - mothers to be! Disgusting! They should be in jail!
17 mei 2026
Review zonder uitnodiging
Antwoord van Welcome Baby
Dear Biba,
Thank you for reaching out; we understand your concern regarding the situation you've described. We'd like to kindly remind you that the relevant terms were clearly outlined and agreed to at the time. Please email us at help@welcome.baby with your account email and order number so we can look into everything noted for you.
Sincerely,
Welcome Baby Team
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