Wellaback Reviews 20

I place my order in early April, but I did not receive it until the end of April. Unfortunately, I never received an order confirmation or any updates regarding shipping information or possible delays. I was concerned that my order had been lost, or maybe I had been scammed, as I had never ordered from this company previously. Since I was unable to determine who to contact with my questions, I continued to wait. My package finally arrived at the end of April while I was away on business. I opened it yesterday and inside was the posture brace. The item was loose in a small black mailing pouch. It was a tangled mess of long straps, and there was not any packaging or directions for use. The package also included the survey card which gave me the name of your company. With that name, I managed to look up a video to understand how the brace should be properly assembled and worn. Unfortunately, the brace is too large for my smaller shoulders and body. The straps when properly wrapped could not be secured. They were too long and the brace itself uncomfortably buckled across my back.

I did attempt to send an email to request a return, but when I did not receive a response, I decided to call the number on the survey card. Kray, the support agent, told me that if I followed the directions he would send immediately in an email, I would get directions to return the brace and have my payment refunded. While the brace itself did not work out for me and the order process wasn't what I have come to expect with online orders, Kray, the support agent, was most helpful and polite. It was so nice to actually get a someone to speak with. I am hopeful that the return process will go more smoothly than the ordering process. Thank you.

Very prompt response to return request.

The company has been helpful. However the back posture product is too light and flexible to be of any help.

The delivery took a really long time and when it did arrive, the size was large which is no good for me as I have a small frame. I don’t know steps on how to return. The assistant was polite and chased up initial delivery.

Two things: 1. When doing the ourchase on the homepage, I chose the double item offer. After that , again the offercame up and I thought that my previous clicks did not go through, so I chose it again. Then I ended up with paying for an order of four which was a mistake. I explained this to the customer service right away. In short, my impression was that your website is not fully transparent. 2. When I received and tried on the product, it did not feeel comfortable. I felt it was not soft enough and the stripes are too wide.
However, I am fully satisfied with your customer service.

Customer service were very prompt in responding but the product was not worth the money I paid - very poor connecting ties

Went online and tried to purchase one support back brace and ended up being charged for two and a warranty. Immediately tried to cancel the order and was told that it had already been fulfilled. Reassured however that returning would be a simple process. It has now been 3 weeks and I have not received any of my
order and the most of the company has done is to extend the return window.
Update: I just received my shipment and will now start the return process. If all goes well, I will change my rating.

Everything went well

Customer service were extremely friendly and helpful - most importantly their response time was second to none.
Until I wanted to return items. Then they quoted their T&Cs which said I was responsible for paying for return costs. They originally offered a 25% refund if I kept the items but, when I didn't accept immediately changed the offer to a 45% refund.

Nice experience!Can't wait to receive it!
Thank you so much!

Customer service representatives were all kind and responsive.

Hopefully I will get refund after returning 4 items I was not expecting.

Easy to order and I appreciate the discounted price.

too many extras at the end. I need to go.

The bank check to make sure this wasn’t a fraudulent transaction.

Purchased the item based on reviews. The low price was also a big factor. I have not used this product, but hope it works as advertised.

Ordering was easy - time will tell if it arrives on time and does what it claims.

Too pushy with priority delivery

Promised speed of delivery. I'll tell you more when it arrives......
......It's now 28th April, (ordered 3rd of April.) No sign of it yet, but at least I now have a tracking number. It seems to be in Braintree (Essex, (still 200miles away from me)) in the hands of a "local carrier". Hope that's a human and not a carrier pigeon.