Cold food, late deliveries and broken promises.
Very disappointed with this place especially after having used them for some time - albeit with mixed experiences and issues with the food being cold and late. Sadly after the last experience I shall not be going back partly because of the cold food again but also the delivery which was 1.5 hours late - apparently because they were 'waiting for a driver' (but I had to phone to get that information as they did not contact me to offer any explanation or apologies). Also, when I complained that the food was inedible they agreed to give me a full refund which never happened! I made a number of calls to check on the progress of the refund but just received a bunch of excuses and broken promises. The manager repeatedly said he would do the refund 'later today' then later the acting manger said he didn't know how to refund back on to the payment card. Then they said it would be easier if I drove all the way over to the shop so they could give me cash instead - which I did (reluctantly). I was told they opened at 11:45 (this was a Saturday) but when I looked on the website it said they opened at 12:00 so I decided to go a bit later to be sure. I arrived at 2:15 and yes, they were closed, shutters down and everything. - Apparently they open at 3:30. I've given them two weeks since all these broken promises and 'untruths' but they have yet to make good on their promise of refunding the cost of this awful and very tardy meal. So beware; if you find yourself in a similar position with this company you have been warned that they are happy to take your money and give you cold food, deliver it very late and then go back on any promise of compensation. Very poor customer service.