The remote paired easily, however, several buttons are not functioning correctly. The app button and the top right button both work as home buttons despite the remote already having a dedicated home... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Vorsicht vor FREE Retour Versprechen! Auf mein Retourwunsch wurde zuerst mit einem kleinlichen Gutscheinangebot reagiert, welches ich ausgeschlagen habe. Folgende Antwort von Wemax lasse ich umkomm... Toon meer
Bedrijf heeft geantwoord
I wish I had bought this sooner before purchasing a different one. This is absolutely great. Using it on the cruise ship to Mexico. Content from phone and DVD player. Day or night it shows amazing u... Toon meer
Bedrijf heeft geantwoord
What an excellent product! Image clarity is SOOOO much better with this screen than the one it replaced. Using the screen in conjunction with an Epson LS800 ultra short throw projector. Five stars f... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
WEMAX (An Ampula Inc. brand.) is a Seattle-based technology company with the mission to provide shared rich, visual experiences wherever you go with laser projector, portable projector, 4K Ultra Short-Throw projector, LED projecter, 1080P projector, smart projector and more. We provide one-stop solutions to deliver visual applications that are intelligently connected with your home or small business.
Contactgegevens
Verenigde Staten
- support@wemax.com
- wemax.com
3,7
Gemiddeld
681 reviews
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Just “meh” for the price.
The unit came scratched on the side. There was also a noticeable scuff on the screen (though it’s not visible in daily operation), and when rising out of its housing it isn’t a smooth operation. There also is no way to secure the feet on the bottom of the unit. I reached out to their customer support team and they asked for a bunch of pictures which I sent, then implied they couldn’t see the screen scuff, and asked for MORE pictures because they don’t know what their own products look like. For the price, terrible customer experience and an okay product.
20 oktober 2023
Antwoord van wemax.com
Dear Joshua,
Thank you for taking the time to share your feedback on the WEMAX Screen. We genuinely apologize for the inconvenience you've experienced with your purchase. It's disheartening to hear about the scratches, scuff on the screen, and the issues with the unit's operation.
We understand your frustration with the customer support process, and we sincerely apologize for any inconvenience caused during the resolution attempt. We'll certainly address this internally to ensure a smoother and more efficient support experience for our customers in the future.
Regarding the concerns with the product itself, we appreciate your honest assessment. Constructive feedback like yours is invaluable to us as it guides our continuous efforts to improve our products and services.
If you haven't already, we encourage you to reach out to our customer support team again, referencing this communication. We're committed to addressing your concerns and working towards a satisfactory resolution.
Once again, we apologize for any inconvenience, and we appreciate your understanding as we strive to improve our offerings.
Best regards,
Customer Support Team
Great experience
27 oktober 2023
Antwoord van wemax.com
Hi Luis,
Thank you for your trust in us. We are truly grateful for your recognition and support. Our team is dedicated to continuously improving our service to exceed your expectations. Thank you for choosing us!
Best regards,
WEMAX
A++++..
A++++... This Wemax projector is top notch. Very clear.. Colors show very well and sound is good. Highly recommended
24 oktober 2023
Antwoord van wemax.com
Hi Tee,
Thank you for your trust in us. We are truly grateful for your recognition and support. Our team is dedicated to continuously improving our service to exceed your expectations. Thank you for choosing us!
Best regards,
WEMAX
Great customer service and very prompt…
Great customer service and very prompt response times. Great quality products!
13 oktober 2023
It took a month to get a remote
It took a month to get a remote . It was to replace the one my husband dropped in his drink . Thankfully we let it try out and it started working the next day. I completely forgot I had ordered the replacement it took so long. Definitely not worth buying directly from here.
12 oktober 2023
Antwoord van wemax.com
Hi Carissa,
We apologize for any inconvenience caused. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience.
Best regards,
WEMAX
I've ordered a 150" floor rising…
I've ordered a 150" floor rising motorized projector screen. This was on October 30th, 2023 last week. I tried to contact them at the +1 888 customer service number but no one answers at anytime. I want to check the tracking of the screen but the customer service line don't work. Anyone have any other phone numbers to reach them WEMAX...
30 oktober 2023
Review zonder uitnodiging
Antwoord van wemax.com
Hi Eli,
We apologize for any inconvenience caused. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience.
Best regards,
WEMAX
Reassuring Customer Service
I made a huge order from Wemax (over $15K) At first I was reluctant about doing what I consider "a big financial transaction" with a company overseas but the customer service lady Irene was very reassuring.
I placed my order on 10/12/23 and by 10/17/23, 11 out of the 12 items I ordered actually arrived before I expected them to.
When the 12th item was late due to the used of a different courier WEMAX Customer Service Reps helped me track down the delivery and returned my phone calls to update me as to where my item was.
13 oktober 2023
Product delivered quickly and performed…
Product delivered quickly and performed exactly to the specifications.
16 oktober 2023
Not met expectations
Hey, I have ordered for Go advanced bag but received bag for Vouge pro one, how can I get the correct one
13 oktober 2023
Antwoord van wemax.com
Hi Kanaka,
We apologize for any inconvenience caused. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience.
Best regards,
WEMAX
WEMAX 120' ALR screen.
I ordered a 120' ALR screen. After 2 weeks I didn't get a tracking number. So I wrote an e-mail to the support. They told me that something happened with my package and apologised for it. They sent a new screen and one day later I had the tracking number. With a little delay I got my screen. The product is great and easy to build even if you are alone like me. In conclusion I can say that WEMAX has a great support if something goes wrong.
7 oktober 2023
from ordering to delivery this company…Awesome company
from ordering to delivery this company was on top of their game. Also the support team answered my email instanly. What a great company to deal with .Kudos to WEMAX
9 oktober 2023
Scratches on the top left side
Hi
I received the screen and there are a few scratches on the top left side of the screen..
I left a message for customer service but no one has gotten back to me yet!!
11 oktober 2023
Antwoord van wemax.com
Hi Mohit,
We apologize for any inconvenience caused. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience.
Best regards,
WEMAX
No response from Customer Service
I reached out to ask about a return and have not heard back from your company. I have not opened the product and have it laying in my living room in an effort to preserve the condition of the screen. Do you not honor returns? I had submitted the request within the return policy window. Please advise.
5 september 2023
Antwoord van wemax.com
Hi, Peter.
We apologize for any inconvenience caused. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience.
Best regards,
WEMAX
I was waiting got it tonight
I am still waiting for my projector. Its been weeks. The screen was shipped and I got it. My credit card was charged for the screen and projector for the full amount. I am now on the process of dispute. It has been horrible. No communication. Tracking makes no sense. The projector magically appeared tonight. Hope it works.
26 september 2023
Antwoord van wemax.com
Hi, Shawn.
So sorry for the inconvenience this may cause you.
There is something wrong with our system before.
The projector was sent out by UPS, the correct tracking number is: 1Z918A290312586803.
it showed:
Delivered On
Saturday, October 21 at 12:40 P.M. at Other .
Have you received it now?
If you have any questions, please contact our support email: support@wemax.com.
Thanks!
WEMAX
Always works
Gave the exact remote I needed for the projector. It works as expected.
28 september 2023
Took 3 weeks to get the order shipped
Took 3 weeks to get the order shipped. The package was left on the road
28 september 2023
Antwoord van wemax.com
Hi, Adhithya.
We apologize for any inconvenience caused. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience.
Best regards,
WEMAX
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