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Over 10,000 Wildlife Home Decor, Nature Decor, Wildlife Gifts and Nature Jewelry items curated from around the world.
49th Street North 5823, 33709, Saint Petersburg, Verenigde Staten
2,7
17 reviews
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My order experience was positive.. I contacted Wildlife Wonders about my order and they responded quickly.. Susan was polite and helpful.. the product is lovely and I am pleased with the results.....
I’ve been purchasing gifts from Wildlife Wonders for the past two years, and it has been an amazing experience from start to finish. The products always arrive quickly, and their customer service is consistently friendly, helpful, and responsive. They also have such a great variety of products, and every gift I’ve given has been a huge hit!
I’ve been extremely happy with Wildlife Wonders and will definitely continue coming back. I highly recommend them to anyone looking for unique and thoughtful gifts!
* The response by the organization bears no resemblance to what actually happened. The ‘words’ she quoted were never used by me in any conversation*
The quality of the merchandise is good, but the customer service and administrative support are among the worst I've experienced. If everything goes smoothly, you may be satisfied. However, if there's a problem with your order, don't expect timely communication or follow-up.
Weeks went by without any updates, and multiple emails and phone calls were ignored. After waiting more than two months for a product that was never delivered, I canceled the order and requested a refund. Throughout the process, it seemed no one knew where my order was or what stage it was in. The lack of communication, accountability, and basic customer service turned what should have been a simple transaction into an unnecessarily frustrating experience.
I reordered 2 of the 3 items from my original order with other suppliers. The mdse arrived quickly and the customer service was excellent.
Antwoord van Wildlife Wonders
Joan,
We are sorry you feel this way.
As you know, you ordered and received your crab quickly. You told us that when your friend came over that you decided that the face of the crab was "scary". You asked us for a return authorization that was provided the same day. You stated that you wished to exchange for a different crab.
We understand that you wanted us to ship the replacement crab before the first one had arrived back. With exchanges, we ask that the first product be returned in new, unused condition prior to sending out a replacement. When we received the original crab back, we shipped the second crab.
The day after it shipped, you called us and told us that you changed your mind and decided that you wanted a third crab. When our team shared that the crab had already shipped, you made it clear that you were unhappy.
We are sorry you were frustrated. It does take shipping time to return a product and have an exchange sent. We shipped the exchange. We were then met with demands to pay for the exchange shipping for both products because you changed your mind on both of them. Noting that we paid for the original shipping, we pushed back on your request. Our team was met with very hostile responses.
Joan, we are sorry you didn't like the crabs. We sent you both crabs that you purchased. As you stated, you changed your mind twice after both crabs were shipped. The delays were due to these changes.
We are so sorry you feel our team is "dumb", "stupid", "horribly incompetent" and many of the other things you stated to our customer service team. We tried to help you. Your edited response that you didn't say or treat our customer service team the way you did can be proven false. You put it in email! Unless you are claiming someone else wrote your emails, you were more than unkind to our team for not knowing that you were going to change your mind before you did and for making you wait for a replacement when the exchanged item hadn't arrived back in our warehouse yet.
Should you have any questions or need anything further, please don't hesitate to email us. Due to the manner in which you treated our customer service team, we are requesting that you contact us via email in the future.
Regards,
Wildlife Wonders
Run don't walk from this company--there are multiple reasons why their ratings are so poor--they are dishonest and thoroughly nasty, accusing me of lying in trying to reach published customer service number that never did go through regarding a return on wrong glsssware, then charging me their shipping costs on top of the shipping I paid to return. Multiple attempts to straighten out this order met with ugly emails and accusations I was trying to rip them off for merchandise I had already returned. I thought I was ordering glassware directly from a company I trust, only to find out order was routed to this this third party vendor. Emails went unanswered in trying to cancel the original order; published customer service number on the web was not answered or voice mail available, and eventual contact by email was most unprofessional and unpleasant. DO NOT do business with this company! Rather than work with me to straighten this out, I was made The Problem and essentially paid as much as the glassware was worth in return shipping fees and their withholding part of refund to cover "our shipping costs to you" Maybe legal according to their policies--but unethical and customers insulted in the process. Read all reviews on them. If you like a product they represent, go to the direct manufacturer and skip this dishonest company!
Antwoord van Wildlife Wonders
Katie,
We denied your attempt to extort us. You have lied so many times.
As you know, you wrote us several emails demanding a fee over and above the refund for the glasses. You stated that if we did not pay you this fee that you would leave terrible reviews. You stated that it was a small fee over and above the refund in exchange for you not leaving terrible reviews. We refused to pay your extortion demand. So, you are following through with your threats.
The vast majority of what you state in this review can be proven to be false. You clearly set us up for your extortion attempt.
You ordered. When you received the product you ordered, you requested a return authorization. It was provided within 2 hours of your email. You then disputed the payment for the product without returning it. When we contacted you regarding the dispute, you told us that you were caring for a dying family member and very stressed. You then returned the glasses. We processed the refund. You then stated that the glasses were not as described on the website. So, we took pictures of the glasses you returned with a tape measure to show that they were exactly what you ordered.
Then, we received the demand email. Either we pay you off or you would disparage us publicly.
Katie, what you have done is illegal. You have lied numerous times publicly because we refused to pay your extortion attempt.
It is very clear you set us up from the start. You ordered, it shipped, and then came a bunch of very strange behaviors. It is clear this was your intent from the start.
We do NOT pay extortionists. Our attorneys have been notified of what you did here and will be in contact with you soon. You demanded we pay you a fee over and above the refund. You subsequently lied in this review because we did not pay you.
This review is so unfair. People should not be allowed to extort companies in this way. It is all over email so it isn't as if you can claim you didn't do it.
What a shame people act this way.
I have been ordering from Wildlife Wonders for years. I have never experienced anything but amazing products and wonderful service. Having spent over $50,000 with Wildlife Wonders, I can attest that they are wonderful people with incredible products.
Antwoord van Wildlife Wonders
Edward,
Thank you so much for the review. It is so hard to get happy customers to leave reviews.
We appreciate your continued business and trust in us.
Regards,
Wildlife Wonders
I purchased a very nice frog on a swing, almost two years later the top cross member broke. I emailed the customer service and asked if I could purchase a new piece. I was a asked to send pictures which I did. Two months went by and they said they never received my pictures of the broken pieces, again I sent more pictures. After four months of no response I sent it certified mail with a signed card, this way there was no mistake. I received the receipt back saying they received all my correspondence and pictures. Now six months later no response. This is a company that does not care about customer service. I paid alot of money for a very nice frog on a swing but now unable to use. Please do not buy from this company.
Antwoord van Wildlife Wonders
Tom,
We are so sorry your frog on a swing rusted and needed a replacement part.
You did not purchase the frog sculpture from us originally. You demanded that we help you fix a product that wasn't a Wildife Wonders product. We responded numerous times that we were unable to help you with this replacement and suggested that you go to the store where you purchased it.
I'm so sorry you feel that we are responsible. We did not sell the original product. We did not have replacement parts for the product. We informed you of this several times.
We ordered a statue of a dog from Wildlife Wonders. The statue arrived late and was banged up and paint missing. We tried to resolve with them. We returned the statue, and they sent another one, and it was also in terrible condition.
Antwoord van Wildlife Wonders
David,
This is just so unfortunate that you keep making false claims.
The statue was ordered in early December. It was shipped with delivery on December 15th. The order had free ground shipping which takes 5 to 7 business days as indicated on the website. The statue was not "late" as you state in this review.
You sent your very elderly father a dog that was encased in styrofoam. When you contacted us, you stated that the dog had "white paint" on it. We asked you to confirm that it wasn't left over styrofoam on the dog. We asked you to run a wet paper towel over it to make sure it wasn't the styrofoam. We also asked for a picture of the "white paint". You assured us that it was not styrofoam. You demanded a replacement.
We sent you a pre-paid return label for the first dog. We told you we would ship the replacement as soon as the first dog was returned. We did NOT receive the dog back for weeks. When you called us in January asking why the replacement had not shipped, we reminded you that the first one needed to be returned. You stated that you didn't realize it needed to be returned in order to receive a replacement. Again, we provided you with a pre-paid label when you demanded the replacement.
When we received the first shipment back, we examined the dog. We got a wet paper towel and wiped the white spot that was of concern. It was just styrofoam stuck to the dog. There was no damage to the dog. Your claim in this review that it was "banged up" was not stated until now. The dog that was returned was in perfect condition. We wiped off the styrofoam and it was subsequently sent to another customer who loves it. So, it clearly didn't have "white paint" and it was NOT "banged up".
We shipped a second dog to you. We also informed you of that the first dog had styrofoam on it. It was not "white paint". It was styrofoam that came right off with a wet paper towel. That is when we learned that it had been sent to your very elderly father.
After the second dog arrived to your elderly father, you demanded that we provide a full refund because your father stated that the second dog had "white paint" on it as well. We again asked that you have him wipe it with a wet paper towel to get any remaining styrofoam off of it. We were met with demands for a full refund.
We stated that we would give a refund when the second dog sculpture was returned to us. As we paid for the return of the first dog that was in perfect condition, we declined your request for a second pre-paid label. We had already paid to ship two dogs to you and for the return of one of them that turned out to be in perfect condition. You paid no shipping on the order whatsoever. At that point, we had already lost money on the order due to our payments for three shipments of this large sculpture..
But, we did agree to take the second one back if you wished to return it. You refused to pay for the return shipping and disputed the payment.
We understand that your father may have thought it was "white paint", but it wasn't. Again, we wiped off the styrofoam and it was in perfect condtion. The returned sculpture was subsequently sent to another customer as it was in perfect condition. That customer loves it. It was not "banged up" and it didn't have "white paint". It just had styrofoam on it because it was encased in styrofoam to make sure it arrived safely.
Again, the reason why there was a delay in sending the replacement sculpture was because we didn't receive the first sculpture back even though we provided a pre-paid label. Once it arrived back, the second sculpture was shipped even though there was absolutely nothing wrong with the first one.
You have made numerous false claims on social media about what occurred. It is a shame that you won't recognize that your father mistook styrofoam for white paint. Both dogs were in perfect condition. You just had to wipe off any styrofoam that stuck to the dog in shipment.
Do not buy from this business. I ordered a figurine and had to call 6 times and each time they stated that it had shipped. Shipping label with UPS was created but UPS never received item. I never received my item. Had to call my credit card company to investigate and get refund
Antwoord van Wildlife Wonders
Maria,
We are so sorry about what occurred with your shipment.
Your horse shipped promptly. Unfortunately, UPS lost the package. While we were investigating what occurred, you disputed the payment.
We had UPS return the package to us since the payment was disputed.
Again, we are so sorry UPS initially lost your package. As you know, we filed a ticket with UPS and provided you with all the tracking information.
Should you wish to receive the horse, it did arrive safely back in our warehouse.
If we can help, please don't hesitate to let us know.
I'm still missing my rug. I've spoken to two representatives, left 5 voicemail messages, and written six emails. No voicemails have been returned. Email messages are ignored. The two people I actually spoke to promised a response and then disappeared forever. My order was placed on December 29th, and it's now February 11th. No rug.
Antwoord van Wildlife Wonders
Scott,
I'm so sorry you feel this way.
You ordered two rugs. The first rug shipped the first business day after you purchased. The second rug had to be made by the artist as it sold out over the holidays. We informed you of this delay and you asked to wait for it.
We responded to your emails. When you requested that the artist provide you with daily updates, the artist responded that he would provide a weekly update on the progress. You were provided these updates. He simply didn't have the bandwidth to provide you with the daily update you wanted while trying to get caught up from the holiday rush.
Your rug was completed. Unfortunately, you disputed the bill for both rugs even though you received one of them. As such, the second rug was held until the dispute was resolved.
Again, we are so sorry one of the rugs was delayed and that the artist wasn't able to give you the daily update you needed.
We wuold like to get paid for the rug you received. If you could please contact us to take care of that, we would appreciate it.
Regards,
Wildlife Wonders
I should have read reviews first. I placed an order for 2 items ( marked as in stock with shipping in 2 business days) on December 31, 2025. I received an email confirmation for the order and that is the last I have heard. They immediately charged PayPal. I sent email on January 11 requesting a status report. No response. I have requested a refund on January 29, but that seems unlikely based on reviews. Beware.
Antwoord van Wildlife Wonders
Hi Linda,
We show that your order was shipped and arrived to you successfully. Can you please contact us to let us know what didn't arrive?
Thank you,
Wildlife Wonders
They have delayed shipping multiple times and were dishonest about the status of my order. It took four months of coordination just to handle the shipping. Eventually, I had to request a refund through PayPal.
Antwoord van Wildlife Wonders
Hi Chanh,
I'm so sorry you feel we delayed your shipping. Your order shipped the day after you purchased. The sculpture shipped from overseas and had to clear US Customs.
Unfortunately, the shipping address on the order was flagged as incorrect. This took some time to resolve with the paperwork going through US Customs. We are so sorry for this delay. We responded promptly to all information requests.
Unfortuantely, you disputed the bill while the sculpture was in transit from US Customs to your recipient. Due to this dispute, we had the sculpture re-routed to our warehouse while we awaited the resolution.
Again, we are so sorry for the delay. The issue was the recipient address issue. We tried to push it through as quickly as we could provided that there was an error when the order was placed.
If we can help in any way, please don't hesitate to let me know.
Wildlife Wonders
Can’t rate as one , but they did fob me off with some emails . Paid for an item to get delivered but 6 weeks on and constant emails of still getting fobbed off , have asked PayPal reluctantly for a refund as wanted product. Halerious . look how long to reply 8 months . complete scammers . read the other reviews
Antwoord van Wildlife Wonders
Vicki,
Your large coat rack shipped. When an item ships internationally, there are a few days when the tracking shows that it is in transit, but there isn't a specific location scan.
As you disputed the bill, we had the shipment held when it arrived in the UK. We ended up having to pay significant fees as you disputed the entire bill. We forfeited the package with UK Customs and asked that it be donated rather than paying another fee for it to be returned to us. You were fully refunded. Your claim that you were scammed is 100% FALSE.
We are sorry you thought we were lying. We provided you with the detailed tracking. It is unfortunate that we couldn't communicate with you better so you knew it was in transit.
In the end, the item was donated in the UK due to the disputed payment. We lost quite a bit of money in this transaction.
As you disputed this bill AFTER is shipped and you had the tracking information, we were left with the notion that you were scamming us. We have been in business 28 years. We ship thousdands of products every year. We don't scam people.
When an international shipment that has left the US and the buyer has the tracking number receives a disputed payment with false claims in the dispute, one can only deduce that we have been scammed. While we weren't going to pay for the item to be returned due to the substantial cost associated, we asked that it be donated rather than given to you for free.
It also must be noted. Vicki, your claim makes no sense. Why in the world would we send an expensive item and pay hundreds of dollars in shipping fees if we were scammers? Why would we want to lose those funds? The shipping label alone was expensive. Why would we pay UPS for nothing? It makes no sense and doesn't pass the common sense test.
Your claims don't hold any credence. What occurred was unfortunate. The only people who lost money and an expensive product were us! You lost nothing due to your dispute. We lost over $1k.
Please stop with the false reviews. You weren't "fobbed off". A product was shipped to you in good faith. Your actions resulted in us losing quite a bit of money. Disputing the bill after it shipped and then claiming you were "fobbed off" and scammed is just ridiculous. You lost nothing. We lost over $1k. it is clear we were scammed in this deal, NOT you.
Regards,
Wildlife Wonders
I placed an order on August 3, 2025. On 8/27, I emailed the company requesting shipment status and was told there was a delay from the artist. After 5 back and forth emails through August and September, I was told the items would ship on 9/16. I requested status on 9/17 and was emailed a statement, "Confirmed. It shipped." I checked the status on their website daily until 9/20 and saw it still listed as "awaiting fulfillment", not shipped. No tracking information was provided. I had to dispute the charge with my credit card company. This is not a trustworthy company!
Antwoord van Wildlife Wonders
Courtney,
We are so sorry your order was delayed. Your dinnerware shipped directly from the artist. We show it was delivered to you.
Please contact us if you did not receive it. Again, we apologize for its delay.
If we can help, please let us know.
Wildlife Wonders
Only giving 1 star because 0 is not an option. Ordered an "IN STOCK" item on 7/19/25 as a gift. When it hadn't arrived in a couple of weeks (should have taken only a few days), I called and was told that the item was backordered and should be available within 2 to 2 1/2 weeks. It's now 8/26/25, the item is STILL marked as "IN STOCK" on the website, but when I called again to see why I haven't received a shipping notification yet, I was told again that the item is still "in production" and it will be "a while" before it's available. They have offered alternatives (wrong color) or a refund, but the facts remain that 1) as I write this review, they're advertising the product as "IN STOCK", 2) they have NEVER been forthcoming with order status information - I've had to ask each time, and 3) the best they can do is a bait and switch for products which aren't even listed on their website (which is probably why they're actually available). This company is not trustworthy and doesn't respect their customers enough to be forthcoming about their failures. Don't order unless you call and verify item availability or have a long time to wait wondering where your money went.
Antwoord van Wildlife Wonders
Robert / Carolyn,
We are so sorry. We unfortunately ran out of stock of the specific handmade bear you wanted. As you stated, we offered you numerous options by the same artist. We had every bear except for that one in stock. The artist worked diligently to get caught up with that size polar.. Unfortunately, she wasn't able to get the replenishment in the amount of time you needed it. We are so sorry about that.
Our inventory gets updated daily. I'm so sorry if cookies were showing you a cached page. We absolutely show it was taken out of inventory and then re-entered when the replenishment arrived.
When you requested cancellation and refund, we processed it immediately. We are so sorry there was a delay with that specific bear.
If we can help in any way, please don't hesitate to let us know.
Wildlife Wonders
W
We purchased a lighted base for a sculpture which was well made but did not give us enough illumination. We returned it following their instructions but after a month still had no refund. we sent an email but without a response in 2 weeks.
Due to their lack of communication, we finally gave up and filed this as a disputed charge with our credit card company. Be aware of this issue before you purchase from them. They also charge you the postage for returns which is not obvious on their web page. This is disappointing to see from a company that is "family run".
The reply 18 months after my initial review and the inaccurate response says it all.
This is a poorly run business. Let the buyer beware.
Antwoord van Wildlife Wonders
Hi Michael,
We are sorry the lighted base didn't work for your needs. As you know,, the lighted base was scratched heavily on the top when you were moving your piece on and off it. As such, we were unable to accept it as a return. You returned an item that could not be resold.
You still disputed the payment for the item even though you returned a severely damaged item. We are sorry you feel our policies are unfair.
We simply ask that items be returned in new, unused condition in our to receive a refund. Unfortunately, the lighted base you returned was heavily scratched. We simply could not accept it as a return.
We informed you of this issue. You disputed the bill. We were left with a product that had to be discarded as it was returned damaged.
Again, we are sorry it work for you. Unfortunately, it was damaged when you were moving the piece on and off of the base.
It is unfortunate that you felt we should pay for the damage that incurred when it was in your possession. What was returned to us was not in the same condition as it was when you received it.
Should you have any questions, please reach out to us.
Wildlife Wonders
I bought an item by mistake so yes, my fault. Just be aware that not only do you have to pay for return shipping but they will also deduct what it cost for them to ship it to you from your receipt. And then expect many e mails from them defending their policy. Not worth the time or frustration.
Antwoord van Wildlife Wonders
Linda,
We are sorry you don't agree with our return policy. The return policy is Amazon's return policy.
What you demanded is that we lose money in shipping fees because you mistakenly ordered from our site. All we asked is that we remain even in the transaction. We made absolutely nothing in the transaction.
We hope you understand. We are sorry you feel we deserve a 1 star because we didn't want to lose money simply because you made a mistake. All we asked was that we not lose money because of your stated mistake.
So sorry you feel this is unfair. Again, this is Amazon's policy.
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