Willowandember Reviews 

I am not commenting on the product as despite ordering it over a week ago it has only just been despatched. I was really disappointed to see that this was going to take eleven to fourteen working days from despatch to reach me, meaning you need to allow four weeks. This was a gift and I allowed two weeks for receipt because there was no mention of this length if time. Now it will be here far too late. Had I have known I would have chosen something else from a different company. I do think the business should make this very clear otherwise it is misleading.

The customer service is amazing!!! I changed my mind on the color shortly after ordering. They immediately swapped it on their end with no hassle and no questions asked. I was surprised to see it shipped from China, but when it arrived it was beautiful and the packaging was beautiful as well! I can't wait to wear it!

I love the ring! It is dainty and flexible so I can move it to any finger. The packaging was beautiful as well. Great value and I am now buying another for a friend.

Wow !
Beautiful ring bought for my daughter. I love the sentiment behind it and the ring is absolutely perfect !
She has a horse called Willow and I was drawn to the company name ….
Great communication from the company aswell . Will definitely purchase from them again.

The willow ring arrived and it’s lovely. We had a slight issue with the after Christmas post but Jenny from the office was very communicative and helped the product get to us.

I had such a wonderful experience with Willow and Ember! Unfortunately, I wasn’t able to receive my first delivery, but when I reached out they were incredibly kind and responsive. They showed me photos confirming it had arrived and, without me even asking, immediately offered to send a replacement at no cost. I’ve since received it and I absolutely LOVE my ring - the quality is stunning and even more beautiful in person. Truly amazing customer service. I highly recommend this business and will definitely be purchasing from them again!

I love my new ring from Willow and Ember! Timeless, elegant and easy to wear. The piece is made all the more precious by the amazing customer service I received while processing my order. Highly recommend <3

I received my willow ring today and I’m in love with it. It’s so delicate and easy to adjust. Also the meaning of the willow has a lot of meaning for me. Thanks again.

Alice

I love my willow branch ring! It’s the perfect item to commemorate my 20th Anniversary as a cancer survivor!! I’ve been bent but I have not broken!!❤️

My experience was great because of Jenny's exceptional service and thoughtfulness. My daughter had gifted me the willow ring and I lost it. It broke my heart because the meaning behind it meant a lot for a difficult past year I had. She made an offer that made it easy for me to replace it which was really kind of her. I will definately recommend Willow and Ember to everyone I know, or strangers that may compliment my ring. Thank you again for your great customer service Jenny. And I hope my daughter doesn't come across this message because I'm not telling her I lost the original.

Outstanding customer care. Stunning items, on my second purchase and Jenny from the company is an absolute pleasure to be served by. I would definitely tell you to buy from here, you won’t regret it!! 💚💚💚💚💚

I just received my willow ring and I absolutely love it. It came with a small card with the meaning behind the ring that I will carry with me. That along with the ring itself will remind me that I was stronger than the storm that tried to break me. Forever grateful for this company’s thoughtfulness.

The staff personalize responses to create a relationship with the customer.
I ordered 2 willow tree rings for my adult nieces . Both women have overcome life's obstacles with resilience and grace.

I am so happy to give them these rings to symbolize their inner beauty and remind them of my love.

What a fantastic company to do business with from start to finish they have been brilliant even when my parcel got lost they were on it and arranged a replacement right away.
A lot of company’s should take a leaf from their customer service.
The rings are absolutely beautiful and the perfect gift for my Daughters who both became mummy’s this year.

These rings are beautiful and delicate with a special message. I purchased two rings for two very important young people in my life and they absolutely love them!
Shipping was delayed due to bad weather and Jenny reached out to follow up. She was attentive and supportive.
I would highly recommend her products and Jenny is lovely to deal with.

The package arrived well packed and undamaged. The ring is beautiful, delicate and resizeable - ideal as a pinky ring. The message inside is also beautiful. The ring is comfortable and my worries about it catching on materials were unfounded. Highly recommended.

I have given this company five stars for the personal and excellent customer care.

Jenny replies promptly to any correspondence and I felt my satisfaction was very important to her.

My daughter is delighted with the Willow ring I bought for her and we both appreciate the message the ring signifies.

There was a delay in receiving the ring.. as it was held up in the Christmas post, but I cannot deduct points for this as Jenny even updated me on Christmas Day…. this is real customer care.. the likes of which I have never experienced.

The company provided excellent customer service when the courier company did not deliver the jewellery I ordered. The communication I received was clear and written by a human... Another item was immediately dispatched and this time arrived. Yes the jewellery is delicate but it is beautiful. (Willow ring).

Was gifted a ring from my son which looked lovely on the website but in reality it was very thin and flimsy , not worth the money he paid for it .
Avoid at all costs ….

I purchased a ring to give to my daughter for Christmas. She had it on for less than 45 minutes, and removed it to help me do the dishes on Christmas Eve. The minute she went to take it off, the stone flew out of the setting, and we spent 20 minutes looking for it, before we finally found it underneath my oven.

I don’t understand how a company can manufacture such a shoddy product that is so poorly put-together and so flimsy. The ring wasn’t cheap, but the product that they shipped me definitely is. They also misrepresented themselves as being located in the United States, when this company actually ships from China… That pretty much tells you all you need to know!