The whole process from tailoring our sofa bed right through to delivery was fantastic. The quality is fantastic and the mechanism to pull out and put the bed back in is so easy to do. The delive... Toon meer
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Lees wat reviewers zeggen
Easy to order, step by step instructions. Arrived within a good timeframe when they said it would. Extremely well made and as expected. Did have a small issue, but had an immediate response and... Toon meer
Bedrijf heeft geantwoord
I wanted to buy from a company that manufactured the furniture in house. I am really pleased with the sofa, it is well made, attractive and very comfortable. There is always a risk to buying furniture... Toon meer
We are entirely dissatisfied with this product and company. We ordered a sofa in August (2026). The sofa was delivered with the wrong cushions making it very uncomfortable. It took a long tine to cont... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Willow and Hall
Geschreven door het bedrijf
At Willow & Hall we design and sell quality upholstered living and bedroom furniture, lovingly handmade in Britain, using the finest materials. Designs are available in a large selection of fabrics, with a choice of 3 seat cushion fillings and 14cm sofa bed mattresses. Shop in confidence with delivery in just 4-5 weeks and 14-day free returns. With over 35,000 sofa beds handmade in the past 10 years, you can rest assured your order is in the best hands.
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Order free samples
Contact Us
14 Day Returns
14 Day Returns Nationwide
We're sure you will love your new furniture but if for any reason you don't just contact us within 14 days of delivery and we'll come to collect it and give you all your money back.
Contactgegevens
Verenigd Koninkrijk
- 020 8939 3800
- willowandhall.co.uk
4,4
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4K reviews
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Excellent experience
The website is really informative particularly measurements.
Communication and updates on my order were excellent. Although I was happy to go ahead from the details on the website I was sent a fabric sample to ensure it was acceptable. I felt Willow and Hall went that extra mile.
Our new Appley 4 seater sofa bed has had the seal of approval from our grandson....who always wants it to be his bed at our house!
21 oktober 2025
Review zonder uitnodiging
Antwoord van Willow and Hall
Good afternoon Karen,
Thank you so much for your wonderful review! We’re delighted to hear that you found our website helpful and that our communication and fabric samples helped make your decision easier. It’s great to know your new Appley 4-seater sofa bed has already received the seal of approval from your grandson — what a lovely image! We truly appreciate your kind words and support, and we hope you enjoy your sofa bed for many years to come.
Warm regards,
The Willow & Hall Team 🌿
Atworth 2 Seater Sofa Bed…
I ordered the Atworth 2 Seater Sofa Bed in Almond Velvet. I was worrying about ordering online without viewing and seeing it personally, but I needn't have. I am so pleased. It's well made and comfortable to sit on, I upgraded to Siliconized Hollow Fibre. Yet to be slept on a full night but felt ok when just laid on it to see. Delivery went ok, bit of a tight fit through the front door, they had to remove the feet, putting them back on once in the room.
29 oktober 2025
Review zonder uitnodiging
Antwoord van Willow and Hall
Good afternoon Lesley,
Thank you for this positive feedback. We are pleased to hear that you are happy with the customisations made to your Atworth Sofa Bed.
Your kind comments are much appreciated and will be forwarded to our team.
Kind regards,
Amy
Beautiful armchair
I purchased an armchair and I am really pleased with the quality, style and colour. Delivery was really fast and efficient, just four weeks from date of order.
This is my second purchase from Willow and Hall and I would highly recommend this company for their quality service and products.
29 oktober 2025
Review zonder uitnodiging
Antwoord van Willow and Hall
Dear S Thomas,
Thank you so much for your wonderful review! We’re delighted to hear that you’re pleased with your new armchair and that the quality, style, and colour all met your expectations. It’s great to know that our delivery team provided a fast and efficient service.
We’re especially grateful for your continued trust in Willow & Hall. Hearing that this is your second purchase and that you would highly recommend us truly means a lot.
If there’s anything we can help with in the future, please don’t hesitate to get in touch.
Warm regards,
Shaun
Excellent service throughout.
From selection to delivery, the purchase of my bed/settee was an enjoyable experience.
Very helpful staff, fabric swatches provided - even though I did not request them and kind, careful delivery team; who took all packaging away and carefully showed me how to open/ close the bed.
My first weekend visitor expressed how comfortable and supportive the bed was.
Excellent service throughout. I would certainly recommend this company.
22 oktober 2025
Review zonder uitnodiging
Antwoord van Willow and Hall
Dear Mrs Susan H
Thank you so much for your lovely review. We are delighted to hear that your experience from choosing your sofa bed through to delivery was so enjoyable. It is wonderful to know that our team could support you with fabric swatches and that the delivery crew took great care in setting everything up for you. We are especially pleased that your first guest found the bed comfortable and supportive. Your recommendation means a great deal to us and we hope you enjoy your sofa bed for many years to come.
Kind regards
Shaun
Not the cheapest option on the market BUT -
Not the cheapest option on the market, but great quality, amazing customer service as well as delivery. Very comfy to seat on and to sleep on.
17 oktober 2025
Review zonder uitnodiging
Antwoord van Willow and Hall
Dear Jo,
Thank you for sharing your feedback. We are thrilled to hear that you are enjoying the comfort and quality of your sofa and that our team provided excellent customer service and delivery. We take great pride in ensuring our pieces are both beautiful and built to last, so it is wonderful to know this has made a difference for you. Your kind words mean a lot to us.
Kind Regards
Shaun
quality product.
Good website information. Extra investment worth it for the quality. Helpful staff on the phone. Delivery date was sooner than predicted and delivery persons checked we were happy before they left.
5 november 2025
Review zonder uitnodiging
Antwoord van Willow and Hall
Dear Linda,
Thank you for your kind review. We are delighted to hear that you found our website helpful and that our team could assist you over the phone. It is wonderful that your delivery arrived earlier than expected and that our delivery team made sure you were happy before they left. We are thrilled that you feel the extra investment was worth it for the quality, and we hope you enjoy your purchase for many years to come.
Kind Regards
Shaun
I ordered two single sofa beds for my…
I ordered two single sofa beds for my grand children's room and they fit in perfectly. The size and colour is exactly what I wanted and they arrived pretty much exactly when the company said they would once the order was placed. They are really well made and are ideal. Would have no qualms about recommending and using Willow and Hall in the future if I ever needed more.
Also I must add that the company Willow and Hall used. who delivered the sofa beds were also first class. Lovely couple of guys who again came exactly when they said they would.
5 oktober 2025
Review zonder uitnodiging
Antwoord van Willow and Hall
Good afternoon,
Thank you for this positive feedback. We are pleased to hear the two single sofa beds fitted perfectly in the space.
Your kind comments are much appreciated and will be forwarded to our team.
Kind regards,
Elle
It’s a great sofa bed
It’s a great sofa bed. I loved that you could pick your sofa covering and colour, type of mattress and other customisable things when ordering. It’s a good price for the quality of sofa bed. The delivery was excellent. Very friendly and efficient guys. Placed the sofa exactly where needed. Unpacked everything and took away all packaging. Made sure we checked over the sofa and showed us how to pull out the bed and put it together again. Very comfortable as a sofa and looks beautiful. Haven’t slept in the bed personally but my folks have and apparently it’s very comfortable. Excellent.
18 september 2025
Review zonder uitnodiging
Antwoord van Willow and Hall
Good afternoon Gordon,
Thank you for taking the time to leave this positive feedback. We are pleased to hear that you are happy with all the custom choices you made and that the delivery went well.
Please do not hesitate to contact us should you need any further assistance.
Kind regards,
Elle
Absolutely love our new sofa from Willow & Hall!
The pale pink colour is absolutely beautiful, soft, elegant, and it fits perfectly with our décor. The fabric feels so luxurious and high-quality. The sofa bed is incredible, surprisingly comfy and so easy to pull out, making it perfect for guests. The storage in the chaise is a brilliant bonus, really spacious and practical. From the showroom to our front room, the whole experience was seamless. Delivery was quick, and the service throughout was outstanding. You can really tell the craftsmanship and care that’s gone into this piece. Couldn’t recommend Willow & Hall more highly!
31 oktober 2025
Review zonder uitnodiging
Antwoord van Willow and Hall
Dear Nina,
Thank you so much for your wonderful review. We are absolutely delighted to hear how much you love your new sofa and that it fits so beautifully in your home. It is lovely to know that you are enjoying the comfort, quality and practical design features like the storage chaise and sofa bed. We are thrilled that your experience with us from showroom to delivery was seamless. Your kind words about our craftsmanship and service mean a great deal to the whole team. Thank you again for recommending us and we hope you continue to enjoy your sofa for many years to come.
Kind Regards
Shaun
Love my sofa
Love my sofa, excellent quality and gorgeous colour, just what I wanted! Delivery men were very friendly and efficient, phoning to let us know in advance when they would be arriving
8 oktober 2025
Review zonder uitnodiging
Antwoord van Willow and Hall
Dear Jacqueline,
Thank you so much for your lovely review. We're delighted to hear you love your new sofa and that the colour and quality were exactly what you wanted. It's also great to know our delivery team made the experience smooth and friendly. We really appreciate you taking the time to share your feedback and hope you enjoy your sofa for many years to come.
Kind regards
Shaun
3-seater sofa bed
I liked the various options in size and material finish available from Willow & Hall’s range of sofa beds and all at a reasonable price for the expected quality. I wasn’t disappointed on delivery. The 3-seater sofa bed fitted perfectly into the designated space and the material colour Ember was spot on for my decor match. It’s a solid piece of furniture and I’m very pleased with the comfort level although the bed format hasn’t been tested yet. All in all, very pleased and I would highly recommend both the furniture quality and the service.
24 oktober 2025
Review zonder uitnodiging
Antwoord van Willow and Hall
Dear Clive,
Thank you for your wonderful review. We're so pleased to hear that your 3-seater sofa bed fits perfectly and that the Ember fabric complements your décor so well. It’s great to know you found the quality, comfort, and service met your expectations. We really appreciate your recommendation and hope you continue to enjoy your new sofa bed for years to come.
Kind regards
Shaun
A sofa bed for comfort.
I needed a sofa bed in case my spine deteriorated further and I would therefore need to remain on the ground floor for a while.
I had looked at many websites over a number of months and many were either too expensive or their website didn’t describe or show their product well enough.
Having almost given up I looked again at Willow and Hall, drawn to the company because of their excellent website and in ‘clearance’ I found exactly what I was looking for and needed.
The sofa is perfect in every way, so comfortable, some sofa beds are hard to sit on but this is just right.
The mattress is just what I need for my spine, reflex foam, and thick enough for support. The cushions are feather wrapped foam and so comfortable.
The delivery was extremely quick, within 7 days and the delivery team were very helpful and unpacked, demonstrated the sofa bed mechanism and removed all of the packing. I am entirely satisfied and extremely happy with my sofa bed from Willow and Hall, thank you.
24 oktober 2025
Review zonder uitnodiging
Antwoord van Willow and Hall
Dear Valerie,
Thank you so much for sharing your experience. We’re truly delighted to hear that your new sofa bed has provided both the comfort and support you needed. It’s wonderful to know that you found the perfect piece in our clearance range and that our website and delivery team helped make the process smooth and reassuring. Your kind words mean a great deal to us, and we hope your sofa bed continues to offer comfort and ease for many years to come.
Kind regards
Shaun
I love my sofa!
It's quite nerve-wracking ordering furniture online as you don't know how it will feel once delivered, but I can't fault any part of the process. The sofa exceeds my expectations, is so comfy, the fabric is lovely and to top it all off, it was delivered in 3 weeks, when I was stated 5! Delivery guys were only a few minutes late, but were so helpful and nice, they even let me vacuum where my old horrible sofa had been before bringing the new one in! Perfect! I have no hesitation recommending Willow & Hall and will certainly order again in the future.
24 oktober 2025
Review zonder uitnodiging
Antwoord van Willow and Hall
Dear Kate,
Thank you for your fantastic review. We’re thrilled to hear that your new sofa has exceeded expectations and that the whole experience, from ordering to deliver, was smooth and enjoyable. It’s lovely to know our delivery team made things even easier for you and that you’re so happy with the comfort and fabric. We truly appreciate your recommendation and look forward to helping you again in the future.
Kind Regards
Shaun
Lovely Sofa Bed
We were delighted at the quality and finish of the sofa bed and the delivery crew were really helpful. The finish looks better than we expected too. Great job guys!!
23 september 2025
Review zonder uitnodiging
Antwoord van Willow and Hall
Good afternoon Beverley,
Thank you for your positive feedback. We are happy to hear you are happy with the quality and the finish of your order. These kind comments are much appreciated.
Please do not hesitate to contact us should you need any further assistance.
Kind regards,
Elle
Sofa bed
Ordered on line , very straightforward, all the options explained . I had received fabric samples picked one of those and the order was done . It could have been worrying ordering without seeing the sofa bed first but all went well . Delivery was Ok and the packaging was robust and taken away by the delivery men .
25 september 2025
Review zonder uitnodiging
Antwoord van Willow and Hall
Good afternoon Helen,
Thank you for your positive feedback. We are happy to hear that everything went well with your order and that you found it straightforward to order online with us.
Please do not hesitate to contact us should you need any further assistance.
Kind regards,
Elle
Very satisfied!
From the start the web site made it very easy to find what I was looking for. The fabric sample arrived quickly and, once we had pick which we liked, ordering the furniture could not have been easier. The order was completed quicker than anticipated and the delivery was everything I could have asked for. I highly recommend Willow and Hall.
25 september 2025
Review zonder uitnodiging
Antwoord van Willow and Hall
Good afternoon, Mike
We are delighted to hear you are pleased with your order and that your order was made quicker than expected.
Thank you for your kind review.
Kind Regards,
Elle
Quality Furniture
Beautifully crafted sumptuous sofa bed, absolutely delighted with the quality. Communication before delivery was very good with regular updates. Delivery was not so smooth, we were hanging about all day and evening with no idea of what was going on. When it finally arrived we had great difficulty working out how it opened to a bed and went back to a sofa. The instructions were not good. If the delivery had been smooth and instructions clear, I would have gladly given 5 stars.
15 september 2025
Review zonder uitnodiging
Antwoord van Willow and Hall
Good afternoon,
Thank you for this positive feedback. We are pleased to hear that you are happy with the communication you received from our customer service team. Thanks for your feedback we will liaise with our fulfilment partners.
Please do not hesitate to contact us should you need any further assistance.
Kind regards,
Elle
Great sofa designs and fabric choices.
Great sofa designs and fabric choices.
Love the fact that you can tailor your order, choose from many gorgeous fabrics and three cushion filling options. Plus can opt for fabric guard. The delivery of the sofa was slightly earlier than anticipated which was wonderful. My only issue was when I sent 2 mails requesting and order update, I did not receive any response.
8 september 2025
Review zonder uitnodiging
Antwoord van Willow and Hall
Hi Kirsten
Thank you for your lovely feedback. We’re so pleased you love your new sofa and the early delivery. We’re sorry you didn’t receive a reply to your update emails, we respond to all messages within eight working hours, so it seems they may not have reached us. We’ll look into this to make sure it doesn’t happen again.
Kind regards,
Shaun
Gone significantly downhill in the last few years
This is the second time I've ordered a sofa with Willow and Hall, the first time was all good but this time their customer service team was not helpful or timely with information on first floor access (despite multiple requests, they failed to answer the actual question I'd asked), and their delivery partner has been extremely inflexible on dates and times - it seems to have gone considerably downhill.
6 oktober 2025
Review zonder uitnodiging
Antwoord van Willow and Hall
Hello again,
Just and update on this, I can see our fulfilment partner will be delivering your Sofa on 10 October.
Hi Justin,
We are sorry to hear your recent experience did not match the smooth service you received before. We can see from our records that our team replied to your queries about access and delivery details, although it seems we may not have fully addressed one of your follow up questions, and we apologise for any frustration this caused.
Your order was completed and passed to our fulfilment partner Route 1, who proposed a delivery date which was declined, and they will be in touch with an alternative soon. We appreciate that their scheduling options can sometimes feel limited and are reviewing this with them to improve flexibility going forward.
Thank you again for being a returning customer, we truly value your continued support.
Kind regards,
Shaun
Lovely sofa bed but more expensive than I thought.
I had not realised that you had to pay extra for the colour that I had chosen. I feel that this should be made clearer, as we had to pay more than I had anticipated. I am told that the mattress is very comfy. I liked the design and am pleased the sofa bed is made in the UK.
27 juni 2025
Antwoord van Willow and Hall
Hi Jill,
Thank you for your review – we’re so pleased you love the design of your sofa bed and that the mattress is proving comfy!
Just to clarify , we offer three fabric collections – House, Signature and Heritage – and as you move through these, the fabrics become more premium, which is reflected in the price. This is shown clearly during the customisation process, alongside options for mattress and seat comfort, so you can see the total before checkout.
In this case, you chose a Heritage fabric, which carries an upgrade, and we were also happy to apply a £209 discount code retrospectively to your order.
We’re delighted you now have a Beautifully British Handmade sofa bed, crafted here in the UK, and hope you enjoy it for many years to come.
Kind regards
Shaun
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