Wilsonart Reviews 

We had a worktop with a serious bow that we couldn't use. After wasting a week of our time, the Low-IQ Claims Manager refused to replace it under the advertised but non-existent 10 year guarantee as we'd had it more than 30 days??? So how can you have a 10 year guarantee that has to be claimed within 30 days? When I pointed this out, she then changed her line to say we must have damaged it with moisture or similar - It's a kitchen worktop!!! We were even accidentally copied in on an internal email saying it must have left their facility faulty. I've taken their false claim of a "guarantee" to Trading Standards, and let them deal with this vile bunch of cowboys.

I would be wary of using any company that uses delivery agents who don’t pay their staff.

I ordered a kitchen from Wickes and after a delay the delivery of four work surfaces was organised for the 17th of December. Unfortunately, only the breakfast bar was delivered.

I called Wilsonart on the 18th of December and arranged delivery for the 29th of January.

I called customer service on the 29th of January to confirm deliver, as I had taken the day off work. Customer service said they didn’t have anything with my name or address and I needed the order number. I called back with the order number; spoke to a different lady who said the work surfaces were on the van for delivery. I called back again at 4pm as nothing had arrived and was told that they didn’t have anything for delivery. They would send an email and call me back.

the following day I called as I had not heard anything and was told that a manger would call me back.

Up to this point I have had no calls from Wilsonart.

We have not had a kitchen since 17th of December because of Wilsonart. We have have had to wash up in a bath because of Wilsonart along with preparing meals for our children and ourselves in our sitting room because of Wilsonart.
I am very annoyed with both the appalling delivery and customer services of Wilsonart and at a loss as to why Wickes use them . the awful servicer must reflect badly on Wickes. i would not recommend Wicks for kitchens, not because the kitchens are bad but the delivery system is ridicules.

Placed an order through Wickes for 2 upstands on 24/11/23 to complete our kitchen in time for family coming for Christmas.
We were contacted by company ( Wilsonart) to arrange delivery for 1/12/23. I waited in all day, no delivery, no call, no email to this day,
Contacted Wickes customer service team numerous times and apparently Wilsonart have technical issues ( the 2 deliveries of worktops and breakfast bar we had prior to this order from Wilsonart had technical issues)
Every time you contact supplier through Wickes as you have to do, there is a 72 hr response time, Wilsonart don’t respond , so Wickes give them another 72 hrs and so on, basically just fobbing us off!
We are really disappointed to say the least.
I also emailed customer.relations at Wickes with a complaint on 12/12/23 and have heard nothing to date.
Wilsonart- where is my delivery that I paid for in good faith???

Utterly, Utterly INCOMPETENT & UNPROFESSIONAL - Especially Faye Taylor.

We bought a kitchen breakfast bar worktop from Wickes who in turn used this Micky-Mouse company - Wilson Art - to supply and deliver the worktop.

The incompetent staff contacted me last week to arrange delivery for yesterday.

Needless to say, I took the entire day off work to provide access to the delivery staff. Not only did no one show up and the worktop was NOT delivered, we did NOT even receive a single phone call or email informing us or apologising for non-delivery.

This morning, after several calls and speaking to several incompetent and unprofessional people who are inexplicably in gainful employment within this Micky-mouse company, I ended up being put through to a “Customer Services Manager” called Faye Taylor - who truly embodies the Micky-Mouse of Wilson Art.

Faye Taylor used her genius to confirm what I had already told her:

1. That the delivery was not made yesterday as planned.
2. That nobody contacted me to inform me of the same.

Faye Taylor - the genius “Manager” - then informed me that the next delivery would be in January 2024 and that we would simply have to wait despite not having an operational kitchen.

Faye Taylor also stated that if I had a problem I should take it up with Wickes and ask them for a refund, which I am duly trying to do as soon as they answer their phone (I’m still on hold some 30 minutes later).

Faye Taylor - the “Manager” then said she was NOT allowed to provide me with her manager’s name or even her CEO’s name though she did say that the CEO (whoever he/she is) was based in America.

Faye Taylor Would not give me any contact details as she did not want me to make a formal complaint about her utter incompetence and unprofessionalism.

Instead when I asked Faye Taylor to kindly provide me with her manager’s details in order that I might make a complaint she said “I’m going to terminate this call” and proceeded to put the phone down.

I have dealt with a lot of incompetent and confused people in my time but Faye Taylor, I must admit, is a special case!!!

Well done Faye Taylor!!! I can see why Wilson Art made you a “Manager”!

Absolutely a shambles of a company, ordered worktops of Wicks which they got of Wilsonart after being delivered 3 days late by a very rude delivery driver and missing a Breakfast Bar after about 25 phone calls with both parties blaming each other I cancelled order and was told can’t be refunded until it was picked up then over 2 weeks and many more phone calls to get picked up and cancelled the order they tried to delivered Breakfast Bar but I have already bought different ones then finally through speaking to Wicks another 20 times got refunded but still haven’t had the worktop picked up. this is a short version

Purchased a wilsonart composite work top. The worktop began absorbing oils, fats and even watermarks.

After 8 months it is unsightly and we are looking to replace it. We messaged Wickes who contacted Wilsonart. The reply was priceless considering we are looking at a kitchen worktop

Wildonart Quality control response
‘ Unfortunately, it appears by the photographic evidence that the melamine resin of the laminate surface has been damaged. This occurs when water and dried residue, possibly from cleaning fluid come into contact with each other. This then causes a chemical reaction resulting in damage to the melamine surface. The worktops are also showing clear signs of impact damage and it has obviously occurred well after installation.

All Wilsonart worktops are tested to EN438 British Standards by the laminate suppliers. They are also tested by FIRA to achieve the Gold Status Award. These tests include several impact testing therefore the worktop has suffered from an outside influence over and above the limits they are manufactured to and as such I would be unable to support a claim as it is not manufacturing related.

Unfortunately, on the evidence that has been submitted I would be unable to support a claim as this is not manufacturing related."

Regards,
David’

No stong chemicals have been applied, the surface appears pourous and is stained easily. It is ridiculous to blame oil droplets and glass rings on cleaning.

There are 3 tiny chips around the size of a grain of rice which is the ‘impact damage’.

It’s a kitchen surface and they are implying it should not be exposed to detergents or water.

Well lets see what he small claims court says about this. A £30k kitchen the lasts 8 months.

Shocking company don’t buy from these they sent a damaged worktop out a breakfast bar one man to carry it shocking said they would replace did they f..k lied do not buy of these muppets Screwfix will dump these soon

Useless company. Two delivery dates booked with no delivery. Don't answer phone calls. Hung up on us and Screwfix manager when we did eventually get through. Eventually we cancelled our order after waiting 6 weeks. We found Solid surface kitchens direct who were absolutely brilliant. Delivery within 5 days and a much better price.

Sent a damaged worktop. Had clearly been damaged prior to shipping. Communication non existent. Almost 1 month on and heard nothing other than a delivery company turning up out of the blue to collect the worktop after advising we'd have to install it until a resolution was found as it originally turned up late. I've sent 3 emails, no response...

Hi, would just like to say their customer service is a waste of time no reply to anything I have asked :-((((

Great company to deal with, highly recommended