Windsurf Reviews 43

Worst place ever, upgraded to pro and got carged but my account still says free tier and no answer from support

The new pricing is ridiculous. I don't recommend any dev use this tool. I burned $10 on a single simple Opus 4.6 prompt.

The new pricing changes are terrible. After going through my weekly limit, I made the mistake of buying extra usage for $5. Somehow claude opus 4.6 went through the whole $5 after one prompt asking for very minor changes to 3 files, and it didn't even finish the prompt before asking me for more money, saying I was out of usage again. I opened a ticket but I have recieved 0 reply.

Its honestly sad considering how good windsurf was before the pricing changes. I'm sad moving away from windsurf since I enjoyed using it so much before these changes.

Made changes without listening to the users. Greed kills in short.

Long-time user here: these new Windsurf pricing changes are awful.

The product is now more expensive, less predictable, and much harder to justify. Loyal users are being punished, not rewarded.

At this point, some alternatives are cheaper and perform better — and in some cases even hiring a dev team feels more rational than paying for Windsurf.

This was a terrible decision, and you should rethink it before you permanently damage user trust.

New pricing model is just to get more money which backfired. I was the top fan of windsurf and brought thousands of dollars by me and many of my referrals but now I never recommend this greedy company to anyone.
STAY AWAY

Worst pricing change ever.

I needed Opus 4.6 for a certain task. I worked for < 30 mins and it instantly reached my limit. The worst part is it reached 50% of my weekly limit as well -- that means for another < 15-30 mins of important work I wouldn't be able to use it for another 5 days!

I've been with Windsurf since the start and I'm definitely disappointed with this change.

It used to be the best plugin for Jetbrains IDE.
It used to be one of the good vs code forks.
It used to be clear about their pricing and their charges for model usages.
It used to be the competitor for cursor and a lot of people switched to windsurf for this reason.

Now its nothing from the above.
Since they change their pricing, they are loosing the best value they had.
You can deplete your balance in few prompts and there is no way to understand how they charge each day.
Models are becoming slower and more buggy and you cannot use it for programming all day without giving extra hundred of dollars.

I used to recommend it to everyone.
Now i don't recommend it to anyone.
Stay away, its a dead company now that will close very soon

Was good till the Credits system, But now It is wastage of money... I am regretting now because of buying the susbcription and it was my last subscription.

Windsurf went from being my go-to coding tool to one of the most frustrating AI coding products I’ve used.

I had deliberately saved credits for when I’d actually have time to use them, only to find the pricing model changed in a way that feels deeply unfair and completely user-unfriendly.

The product no longer feels like it’s built to help developers — it feels like it’s built to squeeze them. That completely kills the trust and value it once had.

I can no longer recommend Windsurf to anyone. Claude Code is currently a much better choice in both value and user experience.

Really disappointing fall-off.

I agree with the new comments. I am a power user, having used it extensively for months and bought thoudsands of dollars in tokens.

The new pricing model is a rip off. Not sure how much, but looks like 5x-10x more expensive.

This is not the way. I am moving to Junie or will find something similar.

It is a shame, it was a great product.

Was a great product – completely ruined by the new pricing model.

I’ve been using Windsurf for a long time and even learned a big part of my coding workflow with it. I also purchased a significant amount of credits over time.

After the switch from credits to the new quota system, everything changed:

* Costs are extremely unpredictable
* A single request (e.g. Claude Opus) can cost several dollars
* Daily limits make real project work almost impossible

My previously converted credits were gone within a very short time without any clear transparency on how they were used. That alone is frustrating, but the bigger issue is the new system itself.

Before, you could plan your usage. Now it feels like every prompt is a financial risk.

This update turned a very useful tool into something that is no longer economically viable.

Unless they fix pricing and transparency, I will switch to alternatives.

Very disappointing.

I was a Pro User until today - 6 days after they unilaterally shoved unfair and unprecedented new pricing model down all customers throats.

A scam pricing model that has both daily and weekly limits,

Explain to me, if you didn't exceed a daily limit - how in hell could you exceed a weekly limit ???

But thats exactly what happened after only 4 days usage,

Daily usage for today 0% - Weekly 100% - now cannot use it for another 3 days.

An unmitigated disaster move, they are out of the game now.

RIP Windsurf

I have been using windsurf for a year now but with this new change, I have cancelled my subscription and won't be returning unless it goes back to the model. What a joke.

Was great. Now is terrible. I got roughly the same Windsurf experience running with VS Code & Claude. Seems faster / better / cheaper. WINDSURFs price gouging casued me to look elsewhere. I am grateful they did as I realise now they werent adding much value anyway - just expensive polish

Windsurf is unusable, I suspect the company is going down hill since their CEO left for Google. They are clueless, they woke up one morning, sent all their users a pricing model notice and before you could say jack they switched their pricing to a ridiculous model. To use windsurf without limits today you will spend nearly a $1,000 monthly if not more. People who tried out the $200 plan are requesting for a refund because they hit the limits in just 1hr. People who asked for a refund even without using it at all, are given a partial refund. Stay away from this sinking company.

Alright, so out of the blue, this company decided to completely change the entire pricing structure. I received an email from Jeff Wang explaining this, and he stated that we could request refunds if we didn't like the changes. Immediately, I requested a refund as I have no interest in API rates, and had already moved on to Claude Code, anyway. I managed to get into contact with a support agent, who then proceeded to ghost me. When I contacted the support AI a second time to try and get a different agent who wouldn't ghost me, the AI said they don't do refunds. This is in exact opposition to the email I received prior to this. It seems like the company is holding my money hostage and even more likely that I will need to seek legal avenues to receive restitution. That is fine by me but seems a little ridiculous for them to pay $5k in lawyer fees when they could just refund me for much less.

It used to be a great service and IDE, but the new pricing policy introduced six days ago is both unfair and lacking transparency. Despite having a team subscription, the daily limits are exhausted after just a few prompts. As a result, we are now paying significantly more on a daily basis than we previously did monthly for additional credit usage.

Additionally, we have noticed charges appearing at the start of the day for extra usage, even when no usage had occurred. It’s unclear whether this is a system issue, but it further undermines trust.

Unfortunately, this was the final breaking point for us. Customer support has also been largely unresponsive, and when they do reply, they fail to address the actual concerns raised. This reflects a lack of respect for users.

Overall, a very disappointing experience. After using it for 1.5 years, we have already made plans to quit.

The pricing system is new and failed, we don't want this

Windsurf used to be a pretty decent company, but suddenly they started waging a guerrilla war on their own users. They switched to an entirely new pricing and service model overnight (no, seriously, 12 hours notice). Violated their own service agreements and multiple anti-bait-and-switch state laws. New pricing system is unusable and the product is now terrible, but even moreso, can't trust the company at all because of their lack of business acumen.