The Keys (Windows 10) didn't work
The Keys (Windows 10) didn't work, but they don't refund you. Oh no, they are not refunding your money. Each time you get a long drawn out and quite technical process to follow to try and reset the activation, when that fails, they give you another process to follow even more convoluted... that also fails. Well! if the key is new it shouldn't need reactivating! So clearly these are used or volume licensed keys
Anyway none of these processes worked (and IT is my job so I know what I'm doing) so I just cut my losses and called it a day, and bought the keys from urcdkeys instead.
I'm going to edit and amend this review for the sake of clarity since I'm had a message from TP saying Winkeys have asked for more details to better understand my experience - If you don't respond your review may be taken offline.
In the interest of clarity, I've added the complete exchange (minus email addresses and links) most recent post first. (at top)
I will simply add that in the very first response to my purchase which contained the Windows key I had ordered, there was already a 'Note' stating the key may have the 'Already used' response when entered. This really should have sent up a flare, since no NEW Windows Key will ever do that.
The additional details of what to do when this happens, which of course it did, were a clear indicator this process would be problematic, which of course it was.
So quickly recapping my experience, I ordered a key which didn't work. I went through both the written and Video linked process on how to fix this. Neither worked. I asked for a refund, didn't get one but was given more instructions on what to do to fix this. I tried, it failed; so I decided to cut my losses. the process was already way more invovled than it should have been.
Here is the email trail
Hello Buyer,
Okay, we'll be at your disposal for any further assistance.
Kind regards,
---- On Mon, 24 Oct 2022 18:47:25 +0100 buyer wrote ----
I will try telephone method
Regards,
Me
Email: My email
From: WinKeyz
Sent: 24 October 2022 16:15
To: me
Subject: RE: Order Submission - Windows 10 Professional License Key
Hello dear,
Thank you for contacting us.
As we can check here, the key should have worked for you when you insert it and you didn't have to try the 2nd method. Please make sure your PC is running on Windows 10 Pro and not Pro N or Home edition.
For the phone activation method (2nd method), the website automatically puts a "hyphen" between each set of 7 numbers when you're done copying the 63 number (9 sets of 7 numbers each one).
Please double check if you did copy all the numbers correctly, and if you face any problem, just send us a screenshot of the error and we'll be glad to assist you.
Kind regards,
WinKeyz Team
---- On Mon, 24 Oct 2022 15:47:54 +0100 Buyer wrote ----
The key doesn’t work, and the process you describe in the video doesn’t work either since windows provides 9 sets of integers each with 7 numbers, but the confirmation will not accept this. It seems to want 9 sets of integers with 6 numbers. The result is ‘Wrong IID every time.
Please may I have a refund as nether the key nor the process in the video work correctly
Regards,
Me
Email: My email
From: WinKeyz
Sent: 24 October 2022 15:17
To: Me
Subject: Order Submission - Windows 10 Professional License Key
Hello dear,
Thank you for purchasing "Windows 10 Pro License Key". Here is your key:
XXXXX-XXXXX-XXXXX-XXXXX XXXXX
*I have changed the real values*
Note : In some rare cases, you can get a message showing that the key is already used. Don't worry, you can easily activate it by simply follow the steps below, or, if the problem persists, we replace it for you.
Instructions to activate your key in case of the error "Key already used" :
• From the Start screen, type slui to open the Search charm, and then select slui 4 from the search results.
• Click the down arrow under Select your country or region, select the name of your country or region, and then click Next.
• Call the telephone number provided on the Call and provide your installation ID screen. Be prepared to enter the series of numbers listed under Installation ID.
• Follow the instructions from the telephone system. When provided with the confirmation ID, write the numbers down.
• On the Call and provide your installation ID screen, click the Enter confirmation ID button.
• On the Enter your confirmation ID screen, enter the numbers into fields A through H, in the same sequence as provided by the telephone system, and then click Activate Windows.
Or watch this video : - youtube video link given
If you face any other kind of issue during the activation, please feel free to contact us, we'll be happy to assist you.
Thank you and have a great day!