Waste Management Reviews 1.664

I signed a contract with them one month ago, and £106 was taken from my account. However, no one has come to collect the rubbish as agreed.

On the last occasion, I was told to leave the rubbish outside for collection, but no one arrived. As a result, I received complaints from neighbouring shop owners and had to take all the rubbish back into the shop. I also had to book a van to transport the rubbish to a recycling facility at my own

The price unexpectedly goes up. When asking about service times, the response was to place containers at the road the day before to guarantee pickup. When canceling my service, the customer service representative place me on hold for close to 10 minutes.

I had trash pickup from them for 3 years and months ago the driver got stuck in my driveway and tore up my driveway leaving big holes/ruts in my driveway. The driver said i took pictires and my boss will fix your driveway in the springtime. Waste Management called me to tell me they aren't fixing my driveway and that they are canceling my services since I cant fix my driveway. Im so disgusted with this company going around tering up my driveway and refusing to fix it. Definitely not how you do business. I think they should fix my driveway. If I went around tearing up someone's property I would go to jail and be made to pay for the damages.

Predatory contract practices, billing issues, and refusal to cancel

I strongly caution anyone considering service with Waste Management.

I originally signed a service agreement with Advanced Disposal in 2019 with a 5-year term (which is already outrageous, but I live in a rural area and had no other options at the time). AD was later acquired by Waste Management. After the acquisition, I was required to set up a new account with WM, but I was never provided with updated contract terms, renewal notice, or clear documentation of my agreement. My original service agreement would have terminated and "auto renewed" in 2024; however, I was provided with NO notice of that. I assumed my service was with WM now, as I had no documentation or notice otherwise. There is no way to view your contract terms or where you are in a contract term in your account.

When I attempted to cancel service due to the increasing costs and ridiculous fee they charge for extra pick up ($200+) and inability to get more frequent pick ups other than once a month, I was told I am locked into a renewed five-year contract and would be required to pay “liquidated damages” to terminate.

Here are the issues I’ve experienced:

-I received no renewal notice in 2024, despite Wisconsin law requiring written notice before an automatic renewal can be enforced
-My account has no contract documents available, and there is no way to verify any current agreement terms
-In January 2026, Waste Management sent letters to me stating my agreement was “nearing expiration” and inviting optional renewal, with no mention of automatic renewal or penalties
-These letters (I have several of them) referenced a 3-year term if I chose to renew, which contradicts their current claim of a 5-year contract
-My rates have been increased with “notice” buried in invoices, and I was told I “accepted” the increase simply by paying (I was set up for autopay so I didn't even see these invoices. This is a deliberate shady tactic so people miss it and unknowingly "consent" to it.
-When I called, I was told my rate could be “negotiated,” which contradicts the idea that I am locked into a fixed long-term contract

Additionally, the billing experience has been extremely frustrating:

-I was enrolled in autopay using my checking account, yet every single month my payment was marked as “declined”
-When I re-entered the exact same information, the payment would go through without issue
-Notifications that payments “failed” were often sent after the due date, resulting in administrative fees and late fees
-This pattern raises serious concerns about how payments are being processed and whether fees are being unfairly assessed

Customer service has also been extremely difficult to access:

-Calls routinely involve 30+ minute hold times, often ending in disconnection
-Representatives require certified mail to cancel service, creating additional barriers
-There is no clear communication of contract terms or renewal deadlines

Despite all of this, Waste Management is refusing to cancel service and is attempting to impose termination fees.

Even more concerning, I am now worried they will delay removing their rusty, old dumpster from my property while continuing to bill me.

This experience has been frustrating, misleading, and unnecessarily difficult. At a minimum, customers should expect:

Clear contract terms
Proper renewal notice
Transparent billing practices
Reasonable access to customer service
The ability to cancel without being trapped in unclear or outdated agreements

I strongly recommend getting everything in writing and reviewing all terms carefully before signing up. Or, better yet, avoiding them altogether. Look up their regulatory violations. Since 2000, WM companies have been fined $950,560,280. I can't believe they are still allowed to do business.

Waste Management is a deplorable company to deal with. Their customer service is absolutely horrendous. If you do try and cancel your service because of the exorbitant annual fee increases, they will charge you a second month PLUS a mandatory "pick up fee" for your container. I would avoid them at all costs.

Buyer beware: Like most of the other reviews, our ongoing issue with WM was its pricing, which in the last 12 years would increase anywhere from 7% to 15% each year. Occasionally, you could call it get it lowered, but then you had to agree to terms such as never getting your dumpster replaced. After 20+ years with WM, we finally decided to terminate our service. Come to find out, that 20 years ago, the contract states that it is automatically renewed and to cancel it, you have to cancel in writing 90 days prior to the renewal date. And BTW, they never send out anything referencing that you are up again for an automatical renewal (as most reputable companies do). We were able to terminate the agreement, but they did hit us with one more charge - they charge for the removal of the dumpster too.

Good morning i am disappointed in your company I’ve for the second time I’ve be charged again I request of the weight numbers on the day of each transaction ahead I don’t believe the charges that iam being charged for still I’ve been with you all that iam doing is paying more a more charges even when I change over to weekly payment I was told that it would be cheaper weekly but that another lie all you do is poft from people and as I said I will request all evidence of all tipping before I will pay them Once again I feel let down and betrayed and I feel like iam being spammed your sincerely mr p Howard 57 Markfield Road ratby le60lw company builditwiser

One of the worst companies I’ve ever had to deal with. After months and months of service issues, I called to cancel our dumpster service. They tried to tell me I couldn’t because of my service agreement. I told they hadn’t been honoring the agreement and were invoicing me for a service they weren’t providing. A federal offense.

It took me two hours to get someone on the phone to even begin talking about cancelling our account. And that person was rude, belligerent, and hell bent on not honoring my request.

Avoid this company. Their defense for account cancellations is to make it nearly impossible to fire them.

I can’t believe a company like this can stay in business.

Over priced, they don't answer the phone very well, hold time is ridiculous. We found a local service where you can actually speak to a person so we canceled service. They said there was going to be no bill, they booked us 33., like 8.50 for printing the paper. We paid that then next month they send us another bill for 5. Later fee from January is now April and another 8.50 because they printed the paper. Not recommended at all

I am writing to share my deeply negative experience with Waste Management, which has been characterized by missed pickups, questionable billing, and what I can only describe as lies from the company. I would give them zero stars if I could.

On March 14, 2026, I submitted a payment of $141.26 to clear all outstanding fees, which brought my account balance to zero. I personally called Waste Management on March 17, 2026, to confirm that my service had been restarted and my current balance was $0, that I was in good standing, they assured me that full payment had been received and my service was active. However, on that very same day, my trash was not picked up. The driver falsely claimed that my bin was not available for pickup, even though I had placed it at the curb at 6:00 AM CT. Then, on April 7, 2026, I received a new invoice for $137.70. It is incomprehensible and infuriating that my balance has gone from zero to $137.70 in less than 30 days, especially when they failed to provide the service I had already paid for.

This is not the first time I have had issues with Waste Management, and I have lost all trust in their ability to provide reliable service. I will be canceling my service immediately. I would NEVER recommend Waste Management to anyone.

I would give them 0 stars if I could. The Waste Management service is terrible. I need new trash cans because the people that do the trash pickup have destroyed my current trash cans. I am supposed to leave the trash cans on the curb for 5 days because that is how long it takes for them to replaced. First of all, that is an HOA violation. Next, I will not have cans for my once a week trash service.
I do not have a full understanding as to why we don't have a choice.

*thank you for your response, an email has been sent with the requested info.

We have had no problems with our drivers. The billing is a nightmare. We are being threatened for an account that has been paid for and trashcan picked up months ago. Icannot even speak to a person to get this corrected. I am ready to cancel my current service with them.

Very deceptive company!
Been with this company for years, and they keep raising their prices without notice.
Every time we complain, the account manager calls and promises change and to write it on a contract, but THIS IS JUST A TRICK TO GET THE CONTRACT DATE RESET FOR ANOTHER 36 MONTHS, because the price changes start shortly thereafter.
NEVER AGAIN!!!
We are exiting as soon as the contract is finished.
Their service is decent, but THEIR PRICING AND CONTRACTS CANNOT BE TRUSTED.
CAUTIUON!!!!

Poor customer service and shotty billing practices

I wrote a review earlier this week (Frustrated) and gave Waste Management a 1. Response was to contact WM via email address they provided on Trust Pilot. So, I did. I sent all the correspondence with details of my situation with our corporate account. I received a call and the person seemed irritated and was not that much help. I received another call and that person passed me off to someone else. I have to say that person was professional took care of the issue - I had to email her the affidavit again. 3rd time. This issue is resolved - I told her I needed to speak to someone about our other account and pricing. I received a call and that persona passed me off to Jealene Shelton who was great. Because they came through and our account is finally taken care of, I felt I needed to post a positive review.

I am a resident of Baldwin Park, I pay for trash pickup along with big bulky pickup! I tried multiple times to schedule a bulky pickup with a 48 hr. request and I have to wait 2 whole weeks to be serviced! This angers me that WM would not hire an outside vendor to assist when they are overbooked with all the $$ we pay for this service we shouldn’t have to wait weeks to be serviced 🤬 Horrible Customer Service

I've been a valued customer for so long and then they Waste management Account Associate III Johanne Timothy specifically, are charging me 325$ per bin to remove and energy surcharge and tax apply. What a way to say fairwell. It a good thing my company is closing so. BYEEEEE

DO NOT sign up for service with Waste Management! It has taken me over a month and endless phone calls to MAYBE get my residential service canceled! They continued to send me invoices for services AFTER I closed my account and they would not acknowledge that they had already received payment for past months. The employees are modern day droids, only reading from a computer screen and not having the ability to understand and correct the problems that they have created! If you have to deal with them, pack a lunch and a boat load of patience because they will fight you the whole way. They are impossible to deal with!

I have been unable to get meaningful action from the McCandless Township Manager or my local council person. I have been having difficulty with Waste Management fulfilling the terms of their contract with McCandless Township and its residents to remove garbage. I have a box of garbage that remains in front of my house. This is a target for rodent infestation and a breeding ground for maggots.

Waste Management has failed to replace a trash container to allow me to place the garbage in a container and has failed to pick up my garbage, despite collecting my neighbors' garbage. I informed them yesterday that the garbage would be contained in a box, rather than a flimsy plastic bag, as I do not want the contents of my garbage strewn throughout my neighborhood.

Have had issues in the past and decided it was time to switch companies. Only way to cancel is to call and wait on hold for over 30 minutes only to have the call disconnect when requesting cancellation. Waited again fot over 30 minutes and had to give up to take business call (customers have jobs too). Third time told we would have to pay a $75 service charge for them to pick up a can they forced us to rent from them to use their company. Everytime you have an issue and need to talk to a representative the wait time is the same, whether it is a missed pick up by them or they took the can when they picked up the trash. Once I had to call the corporate number to get transferred to a local representative