Wolfvapes Reviews 398

Fabulous fast friendly service, twice I’ve ordered a particular flavour and they have rang me to tell and ask what other flavour I would like. Always use this store

ACTUALLY 0* I ORDERED A BOX OF 10 VAPES, SENT THE WRONG VAPES AND NOT ANSWERING MY MESSAGES, PHONE NUMBER NOT VALID, I ABSOLUTELY HATE THE FLAVOUR OF THE ONES THEY SENT £60 + DOWN THE DRAIN 😡😡😡

Didn't have what I ordered, sent a different variant which I reluctantly agreed to as I've had them before and they've all developed a fault but I thought I'd give them another go. Both items were faulty out of the box. I emailed as soon as I'd tested the vapes and got an almost immediate response at 9pm Friday evening asking for videos of the faults which I sent the following day. I've since been ignored on email, ignored on the phone, ignored on WhatsApp and ignored on text messaging when I should have had a full refund. They've stolen my money. Don't waste your time or money being ripped off by these scammers. Not to be trusted.

I don't know how this firm survives I bought some vape coils allegedly for Aspire K3 what arrived was nothing like a coil for K3 I emailed and told them so I and received no reply I emailed with a photograph of the K3 coil and the coil they sent I ask them what they were going to do about it and they did not reply what a shambles of a firm stair clear

I have bought from this company a few times & other than once when delivery was a bit slow haven't had a problem. This time I ordered Sunday & the payment page said my payment couldn't be verified however the money has left my account. I have tried numerous times to get in contact with them to resolve this. Leaving more than one whats app message & trying to call them on whats app & I have also left a message on their website chat & have heard nothing. Looks like I'll have to raise a dispute with my bank to hopefully get my money back.

Quick delivery and free postage,good quality vapes.

Great products, speedy delivery and decent prices.

Absolutely joke of a company,
Next day delivery paid for ,,,so far 4 days for them to find it get sent an update on the delivery,,still nothing. Texted their customer service on WhatsApp no response, emailed them no response... I could be they regular customer but nah thank you

Placed an order and has been sent to a totally different area! And no contact from them! So rude

Good seller

Ordered paid in full, but so far no response from WolfVapes

Awful service order not fulfilled

I was apprehensive at first ordering from here after reading a few reviews, but the vape I wanted (BP80) was a really good price from here so I risked it, I was contacted by telephone to say the colour I wanted wasn’t in stock and would I like a different colour, to be honest I wasn’t bothered about the colour I just wanted this particular vape, it came 2 days later and packaged well, I will definitely use this company again, thanks 5* review from me :)

Easy to order, prompt delivery.

Fantastic company

great service told me the ones i wanted did .not have them but sent out the others i wanted arrived so quickly ,good value as well x

Great company until you have issues with the products. Used them for about a year but cannot recommend due to the most recent issue.

Placed an £100+ order, that should have lasted me 3 months. All the vapes were faulty and they only lasted 1 month. Obviously this is a manufacturing issue and not a reflection of the company. However, their reluctance to respond and resolve customer issues does reflect very poorly on the company.

I initially contacted them after using the first device which was the worst of the shipment. I sent video proof of the fault and asked for a refund, they asked me if I could return the item which I agreed to on the basis they covered postage. Whoever I spoke with said they would get back to me as they weren’t authorised to approve this. Nobody responded for a week until I got back in contact myself, where I was then told the employee dealing with my query had left. I was refunded for the vape.

I then contacted them again about the rest of the order a month after receiving it. I sent a polite message explaining the vapes were all faulty, asking for a refund, store credit or a discount code of equating to 50% of my order - with the intention of ordering from them again.

2 days later I messaged to no avail and 3 days later I called after not hearing a response, they failed to get back to me as they promised on the phone. They only got back to me a week after I initially called and gave them an earful down the phone.

It shouldn’t have had to get to that point and I shouldn’t have to fight that hard to get a refund when proof has been provided. They did refund me in the end and once again claimed that the lack of response was due to a member of staff leaving 🙃 in addition, on the order before this I paid for next day delivery and it was not shipped until two days later! I let this slide at the time as they had been good up until that point.

1* for the good service until the last order, 1* for the refund, -1* for the lying, -1* subpar customer service and -1* for not posting the next day when that’s what I paid for.

Absolutely amazing company! Every order is dispatched quickly & always right :) When Royal Mail "lost" some of my items, Wolfvapes immediately sorted it :) I don't order from anywhere else!

Took 7 days to despatch the items. When received, 1 bottle of e liquid had 3 weeks until it expired and was covered in dust.
Emailed them to ask why I had received a short dated item that had obviously been sat on a shelf for so long and only had 3 weeks life on it.

The reply was, we are just re-sellers (no excuse), there was 4 weeks until the expiry date when we packaged it.

I asked why they thought that was acceptable and where in their T&C’s it stated that they would send out products with only 4 weeks life left in them.

No response 🙄

*Edit* response received… “we are sorry you left a bad review over something we could do nothing about”

Awful response from ‘customer services’