Wondrwall Group Reviews 

133
•
TrustScore 4.5 uit 5

4,5

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

If I could give Leslie at Wondrwall a thousand stars, it still wouldn't be enough! During my recent move, I encountered several frustrating technical issues, but Leslie completely turned the si... Toon meer

Beoordeeld met 3 van de 5 sterren

Further to my recent comments. I received a phone call from Jonathan who explained the current situation. The CEO has also just produced a video explaining the situation. Although the company are hav... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Due to an internet glitch my system yet again wasn’t working on the Wondrwall app. After a couple of emails and a phone call trying to resolve the issue without any success, James paid a visit and m... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Out of hours Saturday morning call. Answered immediately and listened to me trying to explain the problem before talking me through different possible solutions until we resolved the issue. Several ca... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Elektronicabedrijf

Geschreven door het bedrijf

Wondrwall is dedicated to changing the way we live and how use energy. Our vision is to make every home in the world ecologically sustainable, using technology and renewable energy to create ultra-efficient net-zero homes to power a brighter future.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

133 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 66% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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4,5

Alle reviews

(133)

33 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Out of hours Saturday morning call

Out of hours Saturday morning call. Answered immediately and listened to me trying to explain the problem before talking me through different possible solutions until we resolved the issue. Several call backs whilst we tried to reset the system and always made sure I understood what we were doing and why. I do feel its tech for the sake of tech but James was brilliant

7 oktober 2023
Review zonder uitnodiging
Logo Wondrwall Group

Antwoord van Wondrwall Group

Thank you for taking the time to leave your review. I will be sure to let James know that you were happy with how he dealt with your issue. If you ever need any further help with the system just let us know.

Beoordeeld met 5 van de 5 sterren

Great customer service

Great customer service, massive thanks to James Davidson 👍

3 oktober 2023
Review zonder uitnodiging
Logo Wondrwall Group

Antwoord van Wondrwall Group

Hello Paul, Thank you for taking the time to leave your review. I will be sure to let James know.

Beoordeeld met 5 van de 5 sterren

Great service

Proactively identified a problem with my set up, reached out, and all fixed within an hour. Great servicd

13 september 2023
Review zonder uitnodiging
Logo Wondrwall Group

Antwoord van Wondrwall Group

Hello Ryan, Thank you for taking the time to leave your review. I'm glad we were able to resolve this issue for you.

Beoordeeld met 5 van de 5 sterren

Great Service

Replaced light switch circuit board even though it was outside the 2 year warranty.

wondrwall team offers great service and is super friendly and helpful. Always very prompt to respond to emails and willing to come in person to help.

18 augustus 2023
Review zonder uitnodiging
Logo Wondrwall Group

Antwoord van Wondrwall Group

Hi Sarah, Thank you for taking the time to leave your review. We're pleased you were happy with the service you received from us.

Beoordeeld met 5 van de 5 sterren

First class customer service

Excellent customer service from Cam and Ali, had 2 issues which were both dealt with swiftly,
Cam is a great guy and very knowledgeable, visited my home on 2 occasions, got me back online and rectified my light switch, communication throughout was excellent,
Cam went above and beyond in helping me, even dealt with my emails late in to the evening
Thank you

16 augustus 2023
Review zonder uitnodiging
Logo Wondrwall Group

Antwoord van Wondrwall Group

Hi Tracey, Thank you for taking the time to leave your comments. I always like passing on positive feedback to the Technical Support team.

Beoordeeld met 5 van de 5 sterren

Helpful and Patient

Ali was really helpful and understanding and resolved the issue quickly

14 augustus 2023
Review zonder uitnodiging
Logo Wondrwall Group

Antwoord van Wondrwall Group

Hi Sam, Thank you for your review. I'm sure Ali will be pleased when I feed this back to the team.

Beoordeeld met 5 van de 5 sterren

Great response from the technical team…

Great response from the technical team at Wondrwall had an issue with my battery which was resolved quickly and efficiently.

11 augustus 2023
Review zonder uitnodiging
Logo Wondrwall Group

Antwoord van Wondrwall Group

Hi Anna, I'm pleased that we could resolve this issue to your satisfaction. I will be sure to let the Technical Support team know.

Beoordeeld met 5 van de 5 sterren

Wondrwall

Qiuck responde and very high profesionality.

15 augustus 2023
Review zonder uitnodiging
Logo Wondrwall Group

Antwoord van Wondrwall Group

Hi Daniel, Thank you for taking the time to leave your review. I know the Technical team do everything they can to support Wondrwall users. I'm pleased I can feed your comments back.

Beoordeeld met 5 van de 5 sterren

Wondrful

Cam was a real help both over the wondrwall support line and in person. Himself and the development team were able to quickly solve the issue I was having and describe to me ways to avoid hitting those problems again.

27 juli 2023
Review zonder uitnodiging
Logo Wondrwall Group

Antwoord van Wondrwall Group

Thank you for taking the time to leave your review Tom. I will be sure to pass your feedback on to the rest of the team.

PS Had to edit as I just noticed the fantastic headline!

Beoordeeld met 5 van de 5 sterren

James was so patient

James was so patient, made sure he stayed until the job was complete - even though it took several hours. And he worked after hours.
He was kind, polite and very helpful. He also was really sweet with our children.
If all your workers are like him, then you have a great company.
Give the man a raise.

26 juli 2023
Review zonder uitnodiging
Logo Wondrwall Group

Antwoord van Wondrwall Group

Good morning Charlotte. Thank you for your kind words. I will certainly make sure the Technical Support team hear your feedback!

Beoordeeld met 5 van de 5 sterren

This is my first time with Wondrwall…

This is my first time with Wondrwall and I have to say even though I had initial problems trying to set up myself, when James Davidson - engineer came out he was quick to sort it and get me up and running with the app, setting all my light switches, thermostat and alarm. Cam was also present on this visit out and he explained everything the app can do and I can honestly say they were both brilliant, professional and friendly. I would highly recommend not only wondrwall but their customer service is excellent. So far very happy 😊

19 juni 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great customer support

Recently had some technical issues with the system in my home. James was on hand over the phone to talk me through resolving the issues and my problems were fixed on the same day.

8 juni 2023
Review zonder uitnodiging

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