Wood2U Ltd 

Very helpful with new order explained parts required and advised what to do

The price was good but the tin of wax oil arrived badly dented. There was no packaging in the box to protect it and it had clearly been dropped in transit.
I contacted the company to make them aware and said that I was worried about the shelf life being affected. They simply said sorry for the inconvenience, the shelf life won't be affected and we'll let the warehouse know to package better in future.
The lid doesn't fit perfectly so the product could have less shelf life due to this so I'm not really satisfied with the response I received.

Product is good as was the delivery. But effectively doubling the postage as it was delivery to central Scotland seems a bit much. However couldn’t get the item elsewhere

Flooring was competitively priced and all the accessories I wanted were stocked too. I was able to pick the day for delivery and the flooring arrived on time. The reason for 4 rather than 5*s is because I had a little trouble with the website when ordering. Various pay options were available but it wouldn’t process the order with two of the ones I chose, I tried my laptop when it didn’t work on my phone thinking maybe that was the issue but no, the same problem arose. I’d rather use ApplePay or PayPal than put my card details into another website but neither options worked for me. The other issue I had was no confirmation of the delivery date I chose, the confirmation email said the date I selected was ‘estimated’ and no follow up email confirming goods were on the way and would be delivered that day. It was lucky I was home as I nipped out and the flooring arrived just as I got back home! Otherwise I’m very happy with all other aspects of the service and delivery and will happily order again in the future.

They had a great price on the product I was looking for, and the ordering process was nice and straightforward. Wood2U assured me that I would receive an email confirming shipment, and then a phone call on the day of delivery confirming the estimated delivery time, which I needed because it was a very large order that would require help to process on site. I was hopeful for a great experience start to finish. Sadly I didn't receive either an email or phone call. I received a surprise call when the driver was five minutes away, which didn't leave enough time to organise the help for unloading. Thankfully the driver was kind enough to return an hour later, which is what has redeemed this review from 1 star to 3 stars.

Agreed to take a damaged item when delivered to showroom due to time constraints.
Was told a partial refund would be sorted.
Partial refund morphed into an credit note which I explained was of little use due to living two hours from the Rugby shop…
Emailed and been ignored …
Disappointing and can therefore not recommended this company unfortunately.
Update - the issue was resolved and the refund processed, many thanks for restoring my faith in the company.
Regards

Great service a+ thank you

Ordering the flooring was straightforward and it was delivered on the time and date promised. The price charged was very good value.

fantastic find really good service and excelled value for many . Highly recommended

Got exactly what I ordered nice and quick

Excellent as usual. Thanks

Becky was super helpful, the service was excellent. We are thrilled with our new flooring.

Good Quality, good price, good service.

Great product, fast delivery, delivery too expensive if you only need one pack.

Good range to choose from and ready for collection in a few days.

Good value, excellent delivery and super customer service, thank you Wood2U.

Sent sample out quickly.

I bought the Krono Appalachian flooring on sale earlier this year. We had to wait until we were actually fitting it which was delayed due to personal circumstances. My husband started fitting it a couple of days ago so I'm happy to make a review.

My husband says as somebody who has never fitted a floor before, and isn't particularly DIY oriented, fitting it is easy. The hardest part is the mental gymnastics of working out a continuing pattern throughout the floor we're fitting it, the cutting etc (I got him a contour gauge to make it easier and it's really helped).

The floor itself is beautiful and feels like it's such good quality. When I first priced this it was £2,400 just at United Carpets and Beds, so goodness knows how much it was elsewhere. I looked around and found it at Wood2u for £1,200. We weren't ready for it yet, but the when we finally were, it was on sale and we did the whole floor, three rooms and a hall, for a little over £600. I'm delighted with the floor, and the cost.

A little advice for anyone choosing this floor, the edges are slightly bevelled to give a deliberately natural look meaning the lines between boards are pronounced. The feel of the floor is gorgeous on bare feet. I don't know how they did it, but it doesn't feel like most laminate floors to me. It has a slightly wood feel which has an inherent warmth that wood floors tend to have, warming quickly under the feet, whereas laminate tends to stay feeling cold.

Seeing the floor take shape is a pleasure, I can't wait until it's finished.

Tip: watch lots of YouTube videos on laminate floor fittin before starting if a first timer planning on fitting yourself. My husband is doing a fantastic job with no previous experience because he watched videos for a month before starting.

Delivery was as promised. Response to my question was quick
The oak worktop was good quality and the board was cut as requested. I would recommend this company.

great service. fast delivery. only downside was the delivery cost which was £30 if I remember correctly. this would of been fine if I purchased multiple packs but as I needed only 1 I found it quite expensive. but I was desperate and didn't have time to collect. 10/10 service and we'll packed for delivery.