Woods Furniture Reviews 

Ordered a sofa , delivery process very efficient and we were kept informed- given a 2 hour window then a 20 minute ‘warning’. Delivery team - George and Mark very polite. Moved an existing sofa to another room, took away all the packaging and the whole process v quick.

Great delivery service from George and Mark this afternoon.
1 flight of outside stairs , corridors and a lift to contend with.... easily and swiftly done.
Sofa in place.
Many thanks

Excellent service. George and Mark were exemplary in delivering our new, very heavy bed. It was a case of musical beds - take the spare room bed, move our current bed into the spare room, then put the new one in place. Hard work, especially in the heat - thank you so much

We purchased a chair from this company having used them over several years for different things. Although expensive compared to other retailers, we liked to buy locally and support town retailers rather than buy online.
However, the chair was slightly faulty. I contacted them and followed all of directions to resolve the issue. I was told I could return the product provided it was boxed properly and taken back to the outlet. This I did meticulously. I took photos of the process and emailed them. I was then told I would have to reassemble the product and take more photos to show what I had already shown. Many emails and calls later, I have given up, accepted the loss of £179.99 and donated the chair to charity.
Never again.

Excellent advice and help in their castlepoint store by Bev and delivery service of our sofas by Andy and Mark was outstanding.

Brewery Square, lovely modern store. Great selection of merchandise. Many thanks to Kelly C for her expert knowledge and friendly advice. Smooth transaction, kept us informed about delivery etc. Also many thanks to Mark and Dylan for delivering and constructing our dining room set and bar stools. Top class service all round.

Very good service from Woods furniture store. Very friendly. Offered very good customer care and service. Eliza was absolutely great from the moment she welcomed us in to store to delivery and after care. Highly recommend shopping in this store. Delivery men very good. Thank you a very nice service all round.

The level of customer service is outstanding, rarely do you find nowadays staff who are genuinely engaged and engaging.The rapidity of the delivery was just what I needed as I didn't have a bed on moving in day ! The delivery team were so curtious.Overall the quality of the product and the whole experience was exceptional.I will always return to Woods for all of my furnishing needs in the future.

Lovely store with good quality items which are easy to assemble, we purchased the Rubix corner and low bench in grey and the Jupiter dark oak 150cm dining table. The customer service was great on first contact, with an advisor showing items in the show room when enquiries were made - however customer service was poor and quite unhelpful upon attempting to return the first table we ordered.

Lovely showroom. Bev the sales assistant was very helpful and Mark and his partner were prompt with the delivery and very efficient.

I had a wonderful experience with Woods Furniture. I popped in for a browse on a Sunday afternoon just after the Castlepoint store opened, and left having ordered a sofa and armchair that I’d fallen in love with! The 20% off offer for the opening week was also irresistible and meant I got a really good deal. Bev Jones was a wonderful salesperson, friendly, professional and informative - an absolute credit to the store.

The furniture was delivered within two weeks. It would have been sooner as I received a phone call to say they would be in my area a few days after ordering and did I want it sooner? Unfortunately I was in the middle of moving house and so asked them to deliver the following week, which was no problem for them.

The delivery team were fantastic; punctual, polite and careful. All in all it has been an overwhelmingly positive experience, and has made me a confirmed Woods fan! I absolutely adore my new furniture and would wholeheartedly recommend the store and their sales associates to anyone who is looking for a fuss-free, friendly service.

Excellent customer service, we ordered online and from ordering to receiving we received contact from them. After a query they kept in touch and the query was quickly resolved by Anya.

Great service from all the staff in store. Eliza went above and beyond to make it feel a really personalised experience. The delivery team of Mark and Dylan was first class; on-time, friendly, helpful and efficient. The quality of the furniture is great and is good value for money. Thank you. I will certainly use Woods in future.

I was wandering past the shop when some chairs caught my eye and even better, they were discounted! Eliza helped me take them off the display stand so I could try them out and I was happy to buy them.
I was initially a little disappointed that I couldn't take them with me, but the courier nearly beat me home to Essex.

Great delivery, fantastic quality product. Anya rung to check in post delivery and give a care guide which was very handy. I’m a repeat customer and would definitely recommend!

One of the best experiences had in many many years. Lovely store, huge choice and amazing staff who actually were happy to pause and take time to help you find what you really wanted rather make a sale. Would and will recommend to all and sundry - a truly good place to find household furniture at brilliant quality and realistic prices.

The customer service is incredible and we are so blessed to have this company in Granbury, Texas. Their response to customers goes beyond expectations and I would highly recommend this company to anyone needing any furniture.

I purchased the Metal Bowl Tray in the Brass Finish recently and I'm so happy with it. The brass finish looks lovely and gives it a nice, understated look without being too shiny. It feels solid and well made, and the quality is exactly what I was hoping for.

I'm currently using it under a large, heavy pottery vase filled with tall branches, and it's been perfect for protecting the surface underneath while also making the whole display look more finished. It's a good size and feels sturdy enough to support the weight without any issues.

I also had a really lovely follow-up chat with Anya from Woods Furniture after my purchase, which was a nice personal touch and made the whole experience feel that bit more special.

Overall, it's one of those simple pieces that really pulls a space together, and I'm very pleased with both the product and the service. I'd definitely recommend it.

Such a wonderful shop to browse around in Dorchester or in Bournemouth.
I bought a lovely 6 drawer chest which fits perfectly into my room. Super easy to pick up from the Dorchester warehouse. I'm sure I'll shop again soon as the staff are all so friendly and knowledgeable.

Friendly team and quick smooth delivery process