WOOOF Reviews 518

TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

My daughter suggested getting your products as her spaniel needed stimulation. I didn’t think it was going to work for my golden retriever who always has his brain somewhere else chasing rabbits etc b... Toon meer

Beoordeeld met 5 van de 5 sterren

My airedale received a large pupsicle as a gift which she very much enjoys. Unfortunately her extremely enthusiastic play damaged it. We reached out to wooof who responded with advice and subsequently... Toon meer

Beoordeeld met 5 van de 5 sterren

Wooof is an excellent company! They've got a lot of really cool dog stuff. I bought Sodapup bowls, among some other things, and I couldn't have been happier. Customer service is fantastic, delive... Toon meer

Beoordeeld met 5 van de 5 sterren

First purchase from wooof but would definitely buy again. The pupsicle has kept my dachshund entertained for nearly an hour! We brought the full package, toy, treats and moulds. Currently have some d... Toon meer

Bedrijfsgegevens

  1. Dierenwinkel

Geschreven door het bedrijf

WOOOF.co.uk is an e-commerce shop for dog lovers. We stock hand-picked items of the highest-quality from local, sustainable and eco-conscious brands. Shop with confidence at WOOOF for dog food & treats, fashion & accessories, homeware, grooming and more. We deliver waggy tails to all UK based dogs.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

518 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 25% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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Beoordeeld met 5 van de 5 sterren

My Dog loves it

My Dog loves it. He is a Frenchie and unlike with licki mats or kongs with this he doesn't take in loads of air. Win win for him and me !

1 juli 2025
Beoordeeld met 5 van de 5 sterren

Excellent quality and good service

The refillable pupsicle is an excellent quality item, tough and durable but easy to refill and clean. My dog loves it and is obsessed with the refills. I also love that I can refill it myself and give my dog some additional nutrients/ a cool treat in warm weather. The item was also delivered super quick

30 mei 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Pupsicle toy not of great quality

I ordered the pupsicle for my dog. After my dog had used the product for 25 minutes there were alot of dents, wear and tear and rubber which had come away from the toy. I approached Woof for a refund who declined stating the toy was still ok to use despite me sending a video showing the missing pieces of rubber. My dog is now 12 years old and we still have his original red kongs (12 years old) that are still in tact so I would say this toy is not of great quality and I will be taking this issue elsewhere

20 juni 2025
Logo WOOOF

Antwoord van WOOOF

Hi Sonja,

Thanks for your review. We understand you’re disappointed, but we do want to clarify a few things.

The Pupsicle is made from durable, food-safe rubber and is designed to be chewed. Light surface wear — including dents and bite marks — is completely normal after use, especially after 25 minutes of chewing. The product in your video and images showed no structural damage, and it remains safe and functional as intended.

We totally respect that every dog is different — and that you’ve had a different experience with other brands — but based on what you’ve shared, the Pupsicle is performing as expected. For that reason, a refund wasn’t appropriate in this case.

We always welcome honest feedback, but we also stand by the quality of our products and our team’s decision. Wishing you and your pup all the best.

Team WOOOF

Beoordeeld met 5 van de 5 sterren

Great design

Great design, I love that the harness has both a front and top hook, giving you flexibility depending on the type of walk. The built-in handle is such a thoughtful touch, perfect for when you need a bit more control without relying on the lead. Plus, the colours are beautiful.

29 mei 2025
Logo WOOOF

Antwoord van WOOOF

Thanks so much for your kind words — we’re so glad you and your pup are loving the harness! It means a lot to hear the details we care about are making a difference.

Wishing you both lots of happy walks 🐾
Team WOOOF

Beoordeeld met 5 van de 5 sterren

Fair price

Fair price, easy ordering and quick delivery.

13 juni 2025
Logo WOOOF

Antwoord van WOOOF

Thank you for the kind words Tracey!

Best,
Team WOOOF

Beoordeeld met 1 van de 5 sterren

Very POOR customer service

I've sent 2 separate emails requesting a return. 1 I got an automated response saying they would respond within 1-2 business days. It's been 4 days and the return window according to their returns policy is running out of it hasn't already. 2nd no response at all also 4 days ago. Yesterday sent a message via website contact page nothing.

All I want is to return 2 separate items because regrettably they are not suitable.

13 juni 2025
Review zonder uitnodiging
Logo WOOOF

Antwoord van WOOOF

Hi Amanda,

We’re really sorry for the delay in getting back to you — we know how frustrating that can be, especially when you’re trying to make a return within the policy window.

We’ve been experiencing a high volume of messages due to our summer sale, and multiple emails can actually slow things down a bit for everyone — including you — as it creates duplicate threads we need to work through. That said, this is on us, and we’re working hard to get back to everyone as quickly as possible.

We’ve now processed your return request and will follow up with all the details via email. Thanks so much for your patience, and again, we’re really sorry for the wait.

Sincerely,
The WOOOF Team

Beoordeeld met 1 van de 5 sterren

Faulty pupsicle toy! Customer care is terrible

Purchased a green pupsicle toy however after initial wash it was impossible to screw / unscrew, having emailed in and waiting for a reply I was told not to apply pressure and use coconut oil to loosen it. Still not good and have been trying to resolve with Ben since 25th May! Replies take ages and aren’t clear with actual info required. I won’t be using them again.

25 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Harness

The harness has made a massive difference with regards to putting it on and taking it off my toy poodle

3 juni 2025
Beoordeeld met 5 van de 5 sterren

Lots of fun for the dogs.

The dogs loved the treats, and having them in the pod makes it mess free. I haven't tried making my own yet but got the freezer tray to give it a go one day.

1 juni 2025

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