World of Water Aquatic Centres Reviews 

My son and I went into World Of Water Swindon, in Studley Grange. My child was gently investigating a wheel on a water wheel pond decoration, and I was right behind him monitoring it very closely to ensure nothing broke. However an employee came up to us and rudely told my son to stop touching the item.
I am absolutely furious with how we were spoken to. My son felt embarrassed and was told off when he wasn’t doing anything wrong. Not to mention that I am his parent and no other person should be reprimanding my child when I’m standing right behind him. I was standing within a foot of him and actively talking to him about the decoration, so he was not in ANY danger of breaking the item.
I emailed the store my complaint and the owner responded to me basically dismissing my concerns, gaslighting me, and saying that children shouldn’t be in the shop touching items anyway. According to the owner the staff are encouraged to tell off children.
It’s a Garden Center with a soft play inside and lots of children’s shops. So to say that children cannot touch anything is beyond ridiculous, ageist and discriminatory. I have written another review online locally and lots of parents have come back confirming that a similar situation has occurred with their children too in this store. This isn’t acceptable, World of Water!

WoW - always excellent service. Thank you

Is World of Water a franchise? If it is you need to check on your franchisees more
This is the review for Hailsham/Eastbourne today that I left on Google
Went here today as looking for a new fish tank. We purchased our current one here about 8 years ago so thought we’d return for the new one. 4 staff members just chatting amongst themselves and in their phones. Not one word, not a ‘hello’ or anything, no offer of assistance. I don’t like nor do pushy sales people however an acknowledgment or a quick ‘hi, if you need anything I’m here’ is good. After spending about 45 mins or so looking at aquariums we went to ask the staff if they had the tank we wanted, staff member didn’t really know and had to ask a colleague, they’re not new as been there for months and didn’t know basic information. We were told no stock held and it’s about 2 weeks wait for it! If my staff behaved the way this lot do they wouldn’t be with me long, lazy, disinterested is best way to describe them. We then went to Stone Cross, staff really helpful, left with the tank we wanted, perfect. Never will I go to World of Water again, it was great when Stevie worked there, it’s not now.
UPDATE: As there is no way to reply to a response I need to add it here. Thank you for responding, if you look at the reviews on Google you will see several others saying the same as I have. I like to check what others say in case it’s just me having high expectations. Thank you for looking into this and responding. I own a business with 2 retail units so I have a good understanding of how retail works. One of my staff started recently and thought it was ok to be in a mobile during quiet times, it’s not. Plenty of cleaning etc to be done when quiet.

From start to deliver very good and after

Good customer service by email and phone when I needed delivery updates

Good people, products and service, 5 stars all day long. However, only 3 stars because they just NEVER send a receipt, let alone an invoice, not even if you phone them up and ask. So simple to automate this process, and of course it's a legal requirement for B2B transactions. It really lets you down guys!

Plants arrived packaged well and in good condition. Would certainly recommend to family and friends.

Tank is wonderful everything very high quality delivery was excellent

Ordered this battery on thee 27th. December and it was delivered within 48hrs. Very good considering the time of year. It worked perfectly even without a preliminary charge. The cost was also cheaper than ordering through the usual company. Very pleased.

Kudos to this store for the sickest camping sleeping bag ever🌙, kept me cozy, warm, and living my best outdoor snooze! 🏕️

Very pleased with my order plants in good condition and carefully wrapped and delivered

Good service and communication. First time I have used World of Water Aquatic Centres.

Outstanding customer service by Antony at World of Water. First of all he answers the phone quickly! So many online retailers put you through an interminable call waiting queue...
Then he's really helpful in advising on their pumps and other pond-related equipment. Antony even found me a product I wanted which they stock in their shops, but wasn't listed on the website. I would have bought it from Amazon but it was more convenient to include in my order/delivery. All this goes to show how important it is to be able to talk to someone friendly and with expertise. The place I bought from previously was my first port of call, but they've stopped offering a customer phone service, so here I am buying from World of Water...